High-Performance Partnerships - National Academy of Public ...

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Officers of the Academy Carl W. Stenberg, Chair of the Board Cora Prifold Beebe, Vice Chair Philip M. Burgess, President Frank Fairbanks, Secretary Sylvester Murray, Treasurer Project Staff Connie Bawcum, Project Director William Shields, Jr., Academy Chief Operating Officer Anne Shackleton, Knowledge Manager Jason Yoo, Research Assistant Facilitators Carolyn Cukierman Pat Esslinger J.R. Holt John Lesko Stephanie Kron Raffetto The views expressed in this document are those of the Panel. They do not necessarily reflect the views of the Academy as an institution. National Academy of Public Administration 1100 New York Avenue, N.W. Suite 1090 East Washington, DC 20005 First published April 2003 Printed in the United States of America The paper used in this publication meets the minimum requirements of American national Standard for Informational Sciences—permanence of Paper for Printed Library Materials,ANSI Z39.48.1984 ISBN 1-57744-095-1 POWERING THE FUTURE: HIGH-PERFORMANCE PARTNERSHIPS 2 Powering the Future: High-Performance Partnerships
TABLE OF CONTENTS FOREWORD...................................................................................................................................7 CHAPTER 1: THE POWER OF HIGH-PERFORMANCE PARTNERSHIPS..................11 Organizational Relationships ......................................................................................................12 Defining Characteristics ..............................................................................................................15 Benefits More Strategic, Effective Results ...........................................................................................17 Leveraged Resources...............................................................................................................18 Stakeholder Commitment and Participation .......................................................................19 Sector-Specific Benefits..........................................................................................................20 Pitfalls to Avoid ............................................................................................................................20 CHAPTER 2: FORCES BEHIND PERFORMANCE-BASED PARTNERSHIPS..............21 The Sectors .........................................................................................................................................22 Trends Supporting Performance-Based Partnerships......................................................................25 Devolution: Doing More with Less............................................................................................25 Performance-Based Reform ........................................................................................................26 Collaboration: The Thing To Do ...............................................................................................27 Customer Expectations in the Internet Age ...............................................................................28 CHAPTER 3: PARTNERSHIP CASE STUDIES.....................................................................29 Medical Care for Children Partnership (Fairfax, Virginia) .............................................................33 Healthy Families Partnership (Hampton, Virginia) ........................................................................38 Lapham Park Venture (Milwaukee, Wisconsin)...............................................................................42 5 A Day For Better Health Program (National Cancer Institute)...................................................45 Neighborhoods in Bloom (Richmond, Virginia).............................................................................48 Family Strengthening Coalition and Coalition for Human Services Planning (Indianapolis, Indiana)................................................................................................................51 Neighborhood Based Service Delivery (Des Moines, Iowa) ...........................................................54 Safe Passages (Oakland, California)..................................................................................................56 Caregivers/Employers Project (Centers for Medicare and Medicaid Services)..............................59 The PODER Project (Denver, Colorado) .........................................................................................62 CHAPTER 4: RESULTS ..............................................................................................................65 How To Meet Challenges To Results.................................................................................................66 Defining Success...........................................................................................................................67 Availability of Accurate, Timely Data To Measure Results ........................................................70 The Cost of Measuring Results ...................................................................................................72 The Data Trap ..............................................................................................................................73 It’s Just Not Working....................................................................................................................73 3 Powering the Future: High-Performance Partnerships
Page 1 and 2: Powering the FUTURE: High-Performan
Page 3: A Report by a Panel of the NATIONAL
Page 7 and 8: CHAPTER 12: MANAGEMENT APPROACHES A
Page 9 and 10: Public Business High Performance Pa
Page 11 and 12: Medicare and Medicaid health progra
Page 15 and 16: FIGURE 1-1 CONTINUUM OF ORGANIZATIO
Page 17 and 18: Coexistence: Cooperative: Contractu
Page 19 and 20: Business FIGURE 1-3 HIGH-PERFORMANC
Page 21 and 22: “Creating a partnership takes tim
Page 25 and 26: FIGURE 2-2 NONPROFIT SECTOR REVENUE
Page 27 and 28: TABLE 2-1 SECTOR DIFFERENCES Public
Page 29 and 30: eform to establish some form of res
Page 33 and 34: FIGURE 3-1 DESIGN LAB PARTNERSHIPS:
Page 35 and 36: TABLE 3-2 DESIGN LAB — PARTNERSHI
Page 37 and 38: dren. Nine MCCP case managers made
Page 39 and 40: FIGURE 3-5 MEDICAL CARE FOR CHILDRE
Page 41 and 42: “The Healthy Families Partnership
Page 43 and 44: HFP is an excellent model of growin
Page 45 and 46: identifying specific goals and outc
Page 47 and 48: 5 A DAY FOR BETTER HEALTH PROGRAM N
Page 49 and 50: FIGURE 3-8 PUBLIC AWARENESS Percent
Page 51 and 52: esponsible for developing specific
Page 53 and 54: FAMILY STRENGTHENING COALITION INDI
Page 55 and 56:
Challenges Despite its solid track
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Challenges NBSD encountered some ba
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early intervention; and an early ch
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CAREGIVER/EMPLOYER PROJECT CENTERS
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Medicare insurer, CMS was the ultim
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A 1996 survey of La Alma/Lincoln Pa
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Public Business High Performance Pa
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and establishing performance manage
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PROGRAM AREA TABLE 4-2 SAMPLE PERFO
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The Lapham Park Venture originally
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THE DATA TRAP No partnership can cl
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FIGURE 5-1 THE 5 C’S OF EFFECTIVE
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SURVIVING TRANSITIONS IN LEADERSHIP
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Without a well-documented mission s
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FIGURE 6-4 CAREGIVER/EMPLOYER PROGR
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FIGURE 6-6 STRATEGIC PLANNING CYCLE
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BALANCING FOCUS AND FLEXIBILITY The
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Asset mapping is key to determining
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8. Use third-party payment opportun
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partners agree that redirection is
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Individual governmental units, foun
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dedicate resources to effective ong
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The business community does not imm
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TABLE 8-3 FAMILY STRENGTHENING COAL
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Organizations may feel that a partn
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The PODER Project was a six-year in
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Neighborhoods in Bloom operates in
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Results Characteristics • Derive
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FIGURE 10-2 PHASES OF LEADERSHIP Ma
Page 125 and 126:
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The CMS Employer/Caregiver Workgrou
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Informal communications strategies
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Management Approaches and Attribute
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Public managers tend to be risk ave
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Putting It All Together Chapter13 H
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FIGURE 13-2 ROWING TOGETHER FOR A H
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Appendix A Panel Member Biographies
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Appendix B Selected Bibliography
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National League of Cities. “City
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Appendix C Performance Management G
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Outcomes: The quantified result, or
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Appendix D Design Lab Participants
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Heidi Veltman Reston Kaiser Permane
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America’s Promise Gregg Petersmey
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Appendix E Excerpt from Lapham Park
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LAPHAM PARK VENTURE STRATEGIC PLAN,
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2. Venture Operations Committee PUR
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Appendix F Memorandum of Understand
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ARTICLE I - HIGHLAND PARK SOUTHERN
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NATIONAL ACADEMY OF PUBLIC ADMINIST
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