Skill Development - scope

The Human Resource in every
organization has a goal to achieve
and a role to perform, which
with passage of time will keep
changing with the new roles of
the individual and the growth
of the organization. Individuals
need to have an urge to learn
and be equipped to take higher
responsibilities and also the organization
needs to facilitate the
process. There are personnel in
enterprises that have developed
the ability of continuous learning,
hence they never stop learning.
The approach of continuous
learning amongst the employees
is more prevalent in the service
sector enterprises compared to
manufacturing sector enterprises.
The reason is that in the service
sector enterprise, the concerned
employees have to regularly interact
with the customers, while
in the manufacturing sector enterprise;
the employees continue
to interact with the same persons
i.e. employees. The continuous
interaction with the customers in
the service sector leads to a continuous
feedback thus facilitating
the learning process. Employees
Organizations and individuals
both need to recognize
the importance of
Knowledge Management
, build a culture, so as to
ensure never stop learning
and make all out effort
to improve tacit as well as
explicit knowledge. This
approach will help both the
organization and individuals
to grow and prosper. We all
in enterprises need to work
together to achieve the ambitious
target of skilling 50
million people by the end of
the 12th Five Year Plan.
in service sector enterprise receiving
complaints from the customers
is common, and at times,
the complaints may be genuine
or just perceptions, hence the
employees are mostly trained to
receive complaints without getting
angry and finding a solution
to the complaint, so as to keep the
customer satisfied and also happy.
Most employees in the service
sector enterprise learn from such
complaints, take preventive action,
so that recurrence of complaints
is avoided. Enterprises
in service sector also document
some of these complaints, build
case studies and thus manage to
convert tacit knowledge into explicit
knowledge, so that employees
are trained , made to learn and
perform better at the work place.
The challenge to the Learning and
Development Departments in the
manufacturing sector enterprises
is on documenting different case
examples involving tacit knowledge
and ensuring their dissemination
as explicit knowledge.
To facilitate individuals in acquiring
tacit knowledge, some of the
steps listed below can be taken
both by the organization and the
individual:-
• Apprenticeships or being an
understudy to an experienced
person.
36 Kaleidoscope July 2013