3000 kb - Mid Western Regional Council - NSW Government

Objectives
Key Result Area Objective Performance Target
Customer Service
Provide services that meet the
agreed LOS and are
economically feasible and
financially affordable and meet
health and environmental
requirements
To provide services to existing
areas at current levels and
extend to new residential and
industrial areas on a user pays
basis
Operate the sewerage system
in an efficient and
environmentally sound manner
and reduce wet weather
hydraulic sewerage loading to
its economic limit and manage
industrial and commercial
biological load in accordance
with DWE Trade Waste
guidelines
An equitable pricing policy that
supports current and future
service provision based on full
cost recovery and user pays
basis and maximise revenue
from grants and other sources
Provide a high level of
customer satisfaction with
reduced level of substantiated
complaints and keep the
customers informed of
significant issues
Seek community feedback with
regard to service targets and
prior to any major decisions
regarding significant changes
in service levels
Compliance with levels of
service and action planning
and meet performance targets
Provide service in advance of
demand where economically
viable
Review and update
Development Servicing Plans
(DSP) by June 2008
Achieve peak wet weather flow
of less than five times average
dry weather flow by 2018
Adopt Trade Waste Policy by
December 2008
Full implementation of
developer charges from July
2008
Implementation of best practice
pricing from July 2009
Implement new customer
service request system by
September 2008
Conduct annual customer
satisfaction survey
Consultation for sewerage
augmentation strategies
Mid-Western Regional Council Summary Page v
Strategic Business Plan for Sewerage