3000 kb - Mid Western Regional Council - NSW Government

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Stakeholder How to judge success How does Council rate its service 1 – Poor 10 - Excellent Council How do stakeholders rate the service 1 – Poor 10 - Excellent Councillors − No complaints Council employees Engineering Services Department Government − − − − − − − − − − − − − − − − − Good public profile Security of supply Compliance Continued availability Price Recognition for work Safe workplace Competency/training Security Pride in workplace/ schemes Support Efficient service Chargeable service Working relationship Timeliness Innovation and technology Informed advice M/G - 8 6 R/K - 6 5 8 6 8 6 DLG − Accountability − Financial stability DEUS − Efficient operations − − Performance Best practice management DEC /EPA − Environmental requirements Others (Dept. of Health, Work Cover etc.) − − − Sludge disposal Water quality Catchment management Note: M – Mudgee; G – Gulgong; R – Rylstone; and K – Kandos 8 8 7 7 6 6 8 8 Appendices Mid-Western Regional Council Strategic Business Plan for Sewerage
Appendix D Performance Indicators Mid-Western Regional Council has been submitting performance information about its sewerage scheme to the Department of Energy, Utilities and Sustainability for inclusion in its annual State-wide performance reports. This will allow Council to compare its system against equivalent councils and then undertake benchmarking to identify items and methods for future improvement. A Triple Bottom Line (TBL) approach has been adopted to collate the information. Performance Indicators Following comments can be made when comparing Council’s sewerage scheme to the rest in the State: ☺ − New sewerage connections to Council’s sewerage scheme is slightly above the 2005/06 State median level − Typical residential bill for sewerage has been slightly above the State median level − Council has low sewerage developer charges that is below State average ☺ − Number of odour complaints have reduced during the last two-years with no complaints being reported − While Council is fully compliant with BOD in DEC licence conditions, some level of non-compliance has been reported with regard to SS (suspended solids) in the discharges − Number of sewer main chokes and collapses shows an increasing trend, but remained slightly below State average in 2005/06 − Operating and treatment costs show an increasing trend and are slightly above State average for the last two years ☺ − Council’s management cost for sewerage scheme is at par with State average ☺ − Council is among top 20% of councils with low pumping costs Mid-Western Regional Council Strategic Business Plan for Sewerage Appendices
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Strategic Business Plan for Sewerag
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Strategic Business Plan for Sewerag
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Service Provision .................
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Mid-Western Regional Council Strate
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Summary of Levels of Service Improv
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Objectives Key Result Area Objectiv
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Summary of Projected Financial Posi
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Introduction Why This Plan Has Been
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Structure of the Plan The strategic
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Page 6 Part A - Operating Environme
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The implications of Council’s vis
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In expanding Council’s vision for
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Page 12 Part A - Operating Environm
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Assets Summary Mid-Western Regional
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Figure 2 - Map of Mudgee Sewerage S
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Figure 4 - Map of Rylstone Sewerage
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Future Development Growth Projectio
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Levels of Service - Sewerage DESCRI
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Page 32 Part B - Strategic Plan Mid
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Service Planning There is a relatio
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Levels of Service Review The Levels
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Areas Serviced This section of the
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Objective 2: Areas Serviced To prov
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Trade Waste Management The treatmen
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Objective 3: Actions Start End Resp
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Developer Charges Developer Charges
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Customer Relations This section of
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Community Involvement This section
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Objective 6: Community Involvement
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Council effectively addresses follo
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The Plan should identify both curre
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Operations Plan Figure 8 - Operatio
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Objective 8: Operations Develop ope
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Maintenance Plan needs to consider
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Capital Works Figure 10 - Capital W
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Page 96 and 97: Model Description The financial mod
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Page 106 and 107: Figure 16 - Sewerage Capital Works
Page 108 and 109: The borrowing outstanding is expect
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Page 114 and 115: The following options exist: Amalga
Page 116 and 117: The various institutional arrangeme
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Page 120 and 121: Disadvantages • The co-ordination
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Page 126 and 127: Independent Pricing and Regulatory
Page 128 and 129: The Act is administered by the Mini
Page 130 and 131: Other Government Initiatives Effici
Page 134 and 135: Resource Managers These are the age
Page 140 and 141: MWRC Sewer Fund Financial Model - 2
Page 154: Appendices Mid-Western Regional Cou
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3000 kb - Mid Western Regional Council - NSW Government

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