3000 kb - Mid Western Regional Council - NSW Government
3000 kb - Mid Western Regional Council - NSW Government
3000 kb - Mid Western Regional Council - NSW Government
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DESCRIPTION<br />
UNIT<br />
LEVEL OF SERVICE<br />
Current Target (2012)<br />
Response Times for Complaints<br />
General Complaints and Inquiries:<br />
−<br />
−<br />
Written complaints<br />
Personal/Oral complaints<br />
Note: Times apply for 95% of<br />
occasionss<br />
Odour Complaints:<br />
−<br />
−<br />
−<br />
Treatment works (outside<br />
designated buffer zone)<br />
Pumping Stations<br />
Reticulation system<br />
Effluent Discharge and Sludge<br />
Management<br />
Failure to meet licence limits and<br />
statutory requirements (100 percentile)<br />
Working days<br />
Working days<br />
20<br />
1<br />
10<br />
1<br />
No. /year<br />
2<br />
0<br />
No. /year<br />
0<br />
0<br />
No./year<br />
0<br />
0<br />
% 75 0<br />
Discharge Licence Conditions<br />
Discharge Site<br />
River and Land<br />
River and Land<br />
Effluent Reuse<br />
%<br />
5<br />
25<br />
Biochemical Oxygen Demand<br />
mg/L<br />
30<br />
10<br />
Total Suspended Solids<br />
mg/L<br />
30<br />
10<br />
Total Nitrogen<br />
mg/L<br />
20<br />
7<br />
Oil and Grease<br />
mg/L<br />
10<br />
2<br />
Total Phosphorus<br />
mg/L<br />
2 (Mudgee)<br />
0.3 (Mudgee)<br />
Note: The Levels of Service are the targets, which <strong>Council</strong> aims to meet; they are not<br />
intended as a formal customer contract.<br />
<strong>Mid</strong>-<strong>Western</strong> <strong>Regional</strong> <strong>Council</strong> Part A - Operating Environment Page 25<br />
Strategic Business Plan for Sewerage
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