3000 kb - Mid Western Regional Council - NSW Government
3000 kb - Mid Western Regional Council - NSW Government
3000 kb - Mid Western Regional Council - NSW Government
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Service Planning<br />
There is a relationship between the Levels of Service (LOS) to be provided to consumers<br />
and the actions that will be undertaken by <strong>Council</strong>. The following table shows the<br />
relationship between each of the objectives and related Levels of Service. As such, it<br />
would be expected that any changes to current LOS would be addressed in the indicated<br />
objectives.<br />
This table is a summary of how the Levels of Service map into the key result area actionplanning<br />
framework.<br />
OBJECTIVES<br />
Service Management<br />
Area Serviced<br />
Sewer Load Management<br />
Pricing<br />
Customer Relations<br />
Community Consultation<br />
Environment<br />
Operations<br />
Maintenance<br />
Capital Works<br />
Human Resources<br />
Financial<br />
LEVEL OF SERVICE<br />
Sustainability<br />
Availability of Service<br />
Discharge – Trade Wastes<br />
Failures (Inflow/ Infiltration)<br />
Availability – user pays<br />
Rebates – pensioners<br />
Availability of Service<br />
Service requests<br />
Complaints/Enquiries<br />
Service pricing<br />
Environment<br />
Overflows<br />
Sewage treatment<br />
Effluent disposal standards - compliance<br />
Failure – blockages<br />
Response times<br />
Failure - breakdowns<br />
Availability – capacity<br />
Failure – design<br />
Failure – replacement program<br />
Effluent disposal – compliance<br />
Complaints/ Enquiries<br />
Response Times<br />
Affordability - model<br />
Page 34 Part B - Strategic Plan <strong>Mid</strong>-<strong>Western</strong> <strong>Regional</strong> <strong>Council</strong><br />
Strategic Business Plan for Sewerage
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