3000 kb - Mid Western Regional Council - NSW Government

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Levels of Service Review The Levels of Service discussed in part A, are designed to reflect an optimisation of the desired service provision, what is affordable, and the system’s capability. These considerations take into account legislative requirements, industry standards and customer demands. This section reviews the services currently provided by the Council’s sewerage schemes. In addition to identifying areas where improvement is necessary, the review also refers to aspects of the operation that are being performed well. The Levels of Service objective should enable the community to be aware of, and endorse the Levels of Service provided. As a public document, this report provides the necessary background information. To demonstrate continuous improvement, Council will seek to provide the target Levels of Service in the most efficient manner. A number of items are of particular importance and these will be addressed under the relevant key result areas. Under the DWE Best Practice Management Guidelines, a performance review is required to demonstrate that Council is either achieving the Level of Service or improving towards achieving the target levels. Monitoring and benchmarking are needed to help Council determine if their methods are appropriate or more effective than other local water utilities. Performance data is forwarded to DWE each year and a TBL report is received back the following year that should be communicated to Council by 31 st August. A benchmarking exercise needs to be conducted to ensure Levels of Service are comparable to others in the industry at present. Generally Council has been performing well in respect of the Levels of Service. Council plans following service level improvements in the near future: • Reducing number of main blockages and associated service requests • Reducing number of odour complaints from outside the designated buffer zone due to STPs Page 38 Part B - Strategic Plan Mid-Western Regional Council Strategic Business Plan for Sewerage
Objective 1: Levels of Service Review Provide services that meet the agreed LOS and are economically feasible and financially affordable and meet health and environmental requirements Performance Targets Compliance with levels of service and action planning and meet performance targets Strategy Review current operations and documented levels of service and update the Strategic Business Plan (SBP) Objective 1: Actions Start End Responsible Strategy 1 Cost $000 Implement Ongoing Review current operations for annual report Annually MWCW NAE Review and update Strategic Business Plan Public display of SBP and adoption by Council Implement and monitor SBP Action Plans Best Practice Management Compliance Audit Monitor and review LOS targets and report performance to DEUS Report key performance indicators and TBL reports to Council Input and review of special schedules for Dept. of Local Govt. in the financial statements SoE reporting 2010 5 yearly GMA 20 15 every 5 years As required MWCW NAE Ongoing MWCW As detailed in this report July 2008 Sep Annually August Annually August Annually Nov Annually Jun 2009 MWCW 2 MWCW GMA MF GMP NAE NAE NAE NAE Mid-Western Regional Council Part B - Strategic Plan Page 39 Strategic Business Plan for Sewerage
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Strategic Business Plan for Sewerag
Page 4 and 5: Strategic Business Plan for Sewerag
Page 6 and 7: Service Provision .................
Page 9 and 10: Mid-Western Regional Council Strate
Page 11 and 12: Summary of Levels of Service Improv
Page 13 and 14: Objectives Key Result Area Objectiv
Page 15 and 16: Summary of Projected Financial Posi
Page 17 and 18: Introduction Why This Plan Has Been
Page 19: Structure of the Plan The strategic
Page 22 and 23: Page 6 Part A - Operating Environme
Page 24 and 25: The implications of Council’s vis
Page 26 and 27: In expanding Council’s vision for
Page 28 and 29: Page 12 Part A - Operating Environm
Page 30 and 31: Assets Summary Mid-Western Regional
Page 32 and 33: Figure 2 - Map of Mudgee Sewerage S
Page 34 and 35: Figure 4 - Map of Rylstone Sewerage
Page 36 and 37: Future Development Growth Projectio
Page 40 and 41: Levels of Service - Sewerage DESCRI
Page 48 and 49: Page 32 Part B - Strategic Plan Mid
Page 50 and 51: Service Planning There is a relatio
Page 56 and 57: Areas Serviced This section of the
Page 58 and 59: Objective 2: Areas Serviced To prov
Page 60 and 61: Trade Waste Management The treatmen
Page 62 and 63: Objective 3: Actions Start End Resp
Page 64 and 65: Developer Charges Developer Charges
Page 66 and 67: Customer Relations This section of
Page 68 and 69: Community Involvement This section
Page 70 and 71: Objective 6: Community Involvement
Page 72 and 73: Council effectively addresses follo
Page 76 and 77: The Plan should identify both curre
Page 78 and 79: Operations Plan Figure 8 - Operatio
Page 80 and 81: Objective 8: Operations Develop ope
Page 82 and 83: Maintenance Plan needs to consider
Page 84 and 85: Capital Works Figure 10 - Capital W
Page 88 and 89: Figure 11 - Mid-Western Council Org
Page 92 and 93: Objective 12: Finance Maintain soun
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Page 96 and 97: Model Description The financial mod
Page 98 and 99: Assumptions and Limitations The pro
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Figure 13 - Detailed Recurrent Cost
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Figure 16 - Sewerage Capital Works
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The borrowing outstanding is expect
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Figure 20 - Sensitivity of Typical
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Page 96 Part C - Detailed Informati
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The following options exist: Amalga
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The various institutional arrangeme
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Council has considered various meth
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Disadvantages • The co-ordination
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Appendices Mid-Western Regional Cou
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Independent Pricing and Regulatory
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The Act is administered by the Mini
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Other Government Initiatives Effici
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Resource Managers These are the age
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Stakeholder How to judge success Ho
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MWRC Sewer Fund Financial Model - 2
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3000 kb - Mid Western Regional Council - NSW Government

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