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2. FRONTEX’ Key Business Areas and related objectives
2.1. Governance and Prioritization
2.1.1. Performance and Governance Indicators
Performance and governance indicators are used by Frontex’ management to assess and
control the progress made towards the accomplishment of the objectives or goals set for
Frontex activities, and to report to the governing body.
Frontex defines performance indicators as financial or non-financial metrics, used to
quantify objectives to reflect the strategic performance of the organization.
Frontex’ Performance Management System is based on three elements,
PEOPLE contributing to Frontex’ programmes, products, services, and projects;
PROCESSES as sequential steps of activities leading to Frontex’ deliverables and
INFORMATION generated during those processes, the analysis of which allows Frontex
to monitor and control the process towards objective achievement.
Performance indicators enable the management to steer activities towards the achievement
of objectives, some of them feeding into governance indicators that will enable the
Management Board to govern Frontex. Those indicators have been developed in close
cooperation with the Management Board, and are grouped around four topics (Participation,
Effectiveness, Impact and Performance) reflecting the organizations strategic goals
(Development, Situational Awareness, Supporting Response, Emergency Response,
Organization and Staff).
The collection of quantitative and qualitative data during 2011 and 2012 enabled the
identification of targets (values) to be reached during 2013. It has to be understood that the
values of some of the indicators undergo seasonal fluctuations. For those indicators ranges
(minimum and maximum) have been established as targets.
It has to be understood that the design and development of any measurement tool is based on
SMART objectives which will remain unchanged over a certain period of time, hence allowing
benchmarking, the establishment of improvement targets and monitoring. In following this
approach, the objectives for Frontex’ coordinated activities (chapter 2.5.) undergo only
editorial changes.
A detailed description of the indicators used, and the targets set, is attached as Annex 4. In
the further elaboration of the document, mainly in chapter 2.2, only the ID of the indicators
and the figures will be mentioned.
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