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ICT2 To provide ICT end-user support for Frontex staff and other Frontex business applications users Less than 3 requests per week not acknowledged End user satisfaction for Help Desk support, EFF-TIMELINESS (98) IM-OBJ_ACH (-) 7.25 255,000 ICT3 To provide support to ICT-enabled projects 25 Each IT Enabled Project supported by ICT Unit up to agreed scope IM-OBJ_ACH (-) 3.2 235,000 Consistent use of ICT PM Toolkit ICT4 To manage the unit and adapt relevant ICT best practices in the Frontex environment Implement best practices in the following areas: change management, standard operating procedures, service level management IM-OBJ_ACH (-) 2.95 100,000 ICT5 To manage the contracts and prepare the tenders to acquire ICT products and related services. To sign and manage SLAs and delivery contracts with external contractors To prepare and conduct tenders for ICT services and products IM-OBJ_ACH (-) 1.75 ICT6 To provide technical support for the Eurosur network 26 Provide limited support to Eurosur Technical Office network EFF-QUALITY (3.8- 4.2) EFF-TIMELINESS (98) 1.7 25 ICT enabled projects (2010-2012) are cited under the respective business unit. On-going technical and maintenance support provided by ICT. 26 Limited support envisioned within the available resources Page 86 of 142
ICT7 Provide ICT contributions to relocation to the new premises Plan of ICT support for relocations of the HQs EFF-QUALITY (3.8- 4.2) EFF-TIMELINESS (98) 0.9 ICT8 Extend technical support to Apple technology Achieve readiness to provision of operational support for Apple technologies EFF-QUALITY (3.8- 4.2) EFF-TIMELINESS (98) 0.5 ICT9 To ensure INFOSEC security in Frontex Less than 3 ICT Security incidents/year impacting on data 1.5 110,000 2.3.3.3. Legal Affairs Unit FTE Financial Means 2012 2013 2012 2013 Legal Affairs 5 5 --- --- Index Objective Outputs & Performance Indicators (FTE Resource Allocation Euros) Page 87 of 142
Page 1 and 2:
Warsaw, 13-12-2012 Reg. No Ref. Fro
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2.1.2. PRIORITIZATION - METHODOLOGY
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In EUR Budget 2011 N3 DB 2012 N2 DB
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Joint Operations and Pilot Projects
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The Programme of Work is grouped in
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1.3. Vision Frontex is the trustwor
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Portfolios/Programmes have a mid to
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The Internal Security Strategy; Th
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1.7. Risks identified in the ARA 20
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Mediterranean route or the Western
Page 21 and 22:
capacity to perform border controls
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two groups of migrants. Although it
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to develop and test tools and metho
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Financial Means 2005 - 2013 150 100
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Commitments 2011 Payments 2011 Budg
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2. FRONTEX’ Key Business Areas an
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2.2. Frontex’ portfolio (operatio
Page 35 and 36: 2.3.1. Operations Division Within t
Page 37 and 38: INDEX POSEIDON PROGRAMME OBJECTIVES
Page 39 and 40: INDEX EPN PROGRAMME - OBJECTIVES OU
Page 41 and 42: esponse to illegal migration phenom
Page 43 and 44: • Enhance border security • Enh
Page 45 and 46: Pilot projects and conferences 340.
Page 47 and 48: Responding to ad hoc requests for i
Page 49 and 50: Operations; Weekly operational brie
Page 51 and 52: methodology, validated user require
Page 53 and 54: Maintenance and development of anal
Page 55 and 56: RAU5 Developing Frontex capacity fo
Page 57 and 58: Correspondence Management) Customer
Page 59 and 60: Improve capabilities to detect iden
Page 61 and 62: Guidelines for ABC systems Graphic
Page 63 and 64: eport • Outsourced study on advan
Page 65 and 66: Training Unit 19 19 4,000.000 4,500
Page 67 and 68: Joint Degree Study Programme: Europ
Page 69 and 70: Reflecting all programme components
Page 71 and 72: courses Standardized trainings for
Page 73 and 74: qualification of multipliers for th
Page 75 and 76: 2.3.2.3. Pooled Resources Unit FTE
Page 77 and 78: PRU 4 OPERA stage III To provide an
Page 79 and 80: stakeholders Provide a good level
Page 81 and 82: Agency Services 11 11 --- --- Secur
Page 83 and 84: SS2 To protect Frontex activities,
Page 85: ecovery orders; IM-OBJ_ACH (-) 2.3.
Page 89 and 90: 2.3.4. Directorate and Executive Su
Page 91 and 92: REL1.2 To develop strategies, prepa
Page 93 and 94: 8) Based on existing working arrang
Page 95 and 96: REL2.5 REL2.6 Implement the EU Inte
Page 97 and 98: CTL4 To manage assigned change/orga
Page 99 and 100: 4.2) QM 5 To contribute to the deve
Page 101 and 102: Events Involvement of Frontex in Sc
Page 103 and 104: 2.3.6. Fundamental Rights Officer (
Page 105 and 106: Further development and implementat
Page 107 and 108: Member States have expressed a need
Page 109 and 110: BORDER SURVEILLANCE DEVELOPMENT PRO
Page 111 and 112: TRAINING Frontex Training Unit (TRU
Page 113 and 114: European Master in Border Security
Page 115 and 116: Anti-Trafficking in Human Beings 1.
Page 117 and 118: Finally, “Trainers update worksho
Page 119 and 120: Frontex Virtual Aula is the web-bas
Page 121 and 122: To fully implement and evaluate the
Page 123 and 124: The core idea of the project is to
Page 125 and 126: CPIP and ESP will be exchanged on a
Page 127 and 128: systems in place provide sufficient
Page 129 and 130: initiatives in the Administrative D
Page 131 and 132: Products and services - Agency Serv
Page 133 and 134: New initiatives for 2013: Feasibil
Page 135 and 136: guest countries (GCs) HMS reimburse
Page 137 and 138:
needs) with the implementation. Pro
Page 139 and 140:
(committed) Budget implementation r
Page 141 and 142:
18 19 20 21 22 23 CCC for EUBG basi
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