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ecovery orders;<br />
IM-OBJ_ACH (-)<br />
2.3.3.2. Information and Communication Technology Unit<br />
FTE<br />
Financial Means<br />
2012 2013 2012 2013<br />
Unit’s Management 3 3<br />
ICT Activities 20 21 2,000,000 2.400,000<br />
Total 23 24 2,000.000 2.400,000 24<br />
Index Objective Outputs & Performance Indicators<br />
(FTE<br />
Resource<br />
Allocation<br />
Euros)<br />
ICT1<br />
To maintain the performance and<br />
availability of ICT services<br />
Meeting SLA/ELSA requirements<br />
agreed with business units<br />
EFF-QUALITY (3.8-<br />
4.2)<br />
EFF-TIMELINESS (98)<br />
4.25<br />
1,700,000<br />
24 400,000 added for Telecommunications costs<br />
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