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ecovery orders;<br />

IM-OBJ_ACH (-)<br />

2.3.3.2. Information and Communication Technology Unit<br />

FTE<br />

Financial Means<br />

2012 2013 2012 2013<br />

Unit’s Management 3 3<br />

ICT Activities 20 21 2,000,000 2.400,000<br />

Total 23 24 2,000.000 2.400,000 24<br />

Index Objective Outputs & Performance Indicators<br />

(FTE<br />

Resource<br />

Allocation<br />

Euros)<br />

ICT1<br />

To maintain the performance and<br />

availability of ICT services<br />

Meeting SLA/ELSA requirements<br />

agreed with business units<br />

EFF-QUALITY (3.8-<br />

4.2)<br />

EFF-TIMELINESS (98)<br />

4.25<br />

1,700,000<br />

24 400,000 added for Telecommunications costs<br />

Page 85 of 142

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