Supported Employment: Training Frontline Staff - SAMHSA Store ...

To complete this four-session training . . .
• Arrange for your employment specialists to meet at least once a week for four weeks. You will cover up to one
module each week.
• In this workbook, on the page before each module, you’ll find Notes to the facilitator and SE leader. Review the
notes to prepare for the training.
• Copy and distribute the module’s reading materials so that employment specialists can read them
before the training session. You’ll find electronic folders for each module on the KIT’s CD‐ROM.
• Copy the exercises for each module so that you can distribute them during each
training session. You’ll also find them in the electronic folders on the CD-ROM.
• For each session, ask a different group member to facilitate.
• Begin each training session by showing the corresponding segments of the Training
Frontline Staff: Demonstration video.
• Discuss the information in the DVD and workbook.
• Complete the suggested exercises for that module.
Prepare program-specific information
In addition to the materials in this workbook,
prepare to give employment specialists information
about SE policies and procedures. These include
the following:
• Admissions and discharge criteria;
•SE referral form;
•Assessment procedures;
•Vocational Profile;
•Individual Employment Plan;
•Criteria upon which the program’s fidelity to the
SE model will be assessed; and
•SE outcomes that will be monitored.
Sample forms may be found in Building Your
Program and Evaluating Your Program in this KIT.
Prepare agency-specific information
You should also develop a plan to train employment
specialists about other policies and procedures
that may be relevant to the agency in which the
SE program operates. These might include the
following:
•Consumers’ rights: Employment specialists
should be aware of the state and federal
consumer rights requirements, especially the
Americans with Disabilities Act (ADA). For more
information, see www.DisabilityInfo.gov.
•Billing procedures: Employment specialists must
know how to document their activities and bill for
services.
•Safety: Many agencies with existing communitybased
programs will have materials about safety.
If training in this area is not already available,
plan for training in de-escalation techniques. You
might also seek a local law-enforcement agency
to provide training in personal safety and crimeprevention
strategies.
B Training Frontline Staff