Department of Tourism - ANNUAL REPORT 2010/11
Department of Tourism - ANNUAL REPORT 2010/11
Department of Tourism - ANNUAL REPORT 2010/11
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Human Resources Oversight - APRIL <strong>2010</strong> to MARCH 20<strong>11</strong> - <strong>Tourism</strong><br />
1. Service Delivery<br />
TABLE 1.1 - Main Service for Service Delivery Improvement and Standards<br />
Main Services Actual Customers Potential Customers Standard <strong>of</strong> Service Actual Achievement<br />
against Standards<br />
Upskill frontline staff<br />
and executive<br />
leadership and in the<br />
service excellence<br />
Frontline staff,<br />
executive leadership<br />
and the tourism<br />
industry<br />
New entries in the<br />
Frontline staff and<br />
tourism industry<br />
Frontline staff and<br />
executive<br />
leadership lack the<br />
necessary skills to<br />
provide excellent<br />
service in the<br />
tourism sector<br />
MoU signed between<br />
the national<br />
department <strong>of</strong><br />
tourism (NDT) and the<br />
tourism business<br />
council <strong>of</strong> south<br />
africa(TBCSA)<br />
Implement quality<br />
assurance programme<br />
in the tourism sector<br />
<strong>Tourism</strong> industry and<br />
tourists<br />
New entries in the<br />
tourism industry<br />
Grading about 7000<br />
establishment by<br />
the tourism grading<br />
council <strong>of</strong> south africa<br />
(TGCSA)<br />
Some 7710<br />
establishments were<br />
graded<br />
TABLE 1.2 - Consultation Arrangements for Customers<br />
Type <strong>of</strong> Arrangement Actual Customer Potential Customer Actual Achievements<br />
Conferences hosted and<br />
presentations done for<br />
tourism stakeholders<br />
Workshops, meetings<br />
(telephonic and electronic)<br />
visits to <strong>Tourism</strong> and TGCSA<br />
Frontline staff, executive<br />
leadership and the tourism<br />
industry<br />
<strong>Tourism</strong> industry and tourists<br />
New entries in the tourism<br />
industry<br />
New entries in the industry<br />
Hosted confernce and<br />
undertook all outlined<br />
activities Workshops,<br />
meetings (telephonic and<br />
electronic), visits to <strong>Tourism</strong>,<br />
TGCSA, improved use <strong>of</strong><br />
localradio stations and<br />
different radio stations<br />
utilising different languages<br />
<strong>11</strong>0<br />
<strong>Department</strong> <strong>of</strong> <strong>Tourism</strong> - <strong>ANNUAL</strong> <strong>REPORT</strong> <strong>2010</strong>/<strong>11</strong>
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