Department of Tourism - ANNUAL REPORT 2010/11
Department of Tourism - ANNUAL REPORT 2010/11
Department of Tourism - ANNUAL REPORT 2010/11
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Programme Performance Report<br />
Strategic Theme: Public Education, Awareness and Outreach<br />
Strategic<br />
Objective<br />
Measure / Indicator<br />
Baseline<br />
Actual Performance<br />
against Target<br />
Target Actual<br />
Reason for variance<br />
Percentage <strong>of</strong><br />
visitors to the<br />
contact centre<br />
successfully<br />
attended to<br />
100% 85% 95% • Only 10 <strong>of</strong> the 218 queries<br />
could not be dealt<br />
with within the 48 hour<br />
standard<br />
Strategic Theme: A Better Africa and a Better World<br />
Strategic<br />
Objective<br />
Measure /<br />
Indicator<br />
Baseline<br />
Actual Performance<br />
against Target<br />
Target Actual<br />
Reason for variance<br />
Facilitate a<br />
conducive global<br />
environment that<br />
supports growth,<br />
developments<br />
and sustainability<br />
<strong>of</strong> <strong>Tourism</strong> in<br />
South Africa<br />
Percentage<br />
<strong>of</strong> negotiated<br />
international<br />
agreements on<br />
tourism growth,<br />
development<br />
and knowledge<br />
services signed<br />
50% 50% 25% • Reliance on other<br />
parties to the<br />
agreement for the<br />
signing. All the actions<br />
that NDT is responsible<br />
for have been<br />
completed<br />
• Vietnam: Agreement<br />
signed<br />
• Malawi: The draft<br />
agreement has been<br />
sent to Malawi for<br />
their comments<br />
• Saudi Arabia:<br />
Awaiting the date for<br />
signing<br />
• Zimbabwe: Redrafted<br />
the agreement and<br />
awaiting Zimbabwe‟s<br />
Cabinet approval<br />
24<br />
<strong>Department</strong> <strong>of</strong> <strong>Tourism</strong> - <strong>ANNUAL</strong> <strong>REPORT</strong> <strong>2010</strong>/<strong>11</strong>
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