Department of Tourism - ANNUAL REPORT 2010/11
Department of Tourism - ANNUAL REPORT 2010/11
Department of Tourism - ANNUAL REPORT 2010/11
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Strategic Theme: <strong>Tourism</strong> Service Excellence<br />
Strategic<br />
Objective<br />
Measure /<br />
Indicator<br />
Baseline<br />
Actual Performance against Target<br />
Target<br />
Actual<br />
Reason for Variance<br />
% compliance<br />
0 Standards and<br />
• Draft guidelines<br />
• The process <strong>of</strong><br />
with the service<br />
certification<br />
(concept) presented<br />
engagement with<br />
excellence<br />
programme in<br />
to SABS TC 288<br />
SABS took longer<br />
framework by<br />
place<br />
Committee meeting<br />
than anticipated<br />
the sector<br />
and approved for<br />
registration in the<br />
SABS register<br />
• Working Group<br />
established by<br />
the SABS TC228<br />
committee to<br />
commence with the<br />
process <strong>of</strong> drafting<br />
Service Excellence<br />
Norms and Standards<br />
(28/02/20<strong>11</strong>)<br />
• First Draft developed<br />
and will be discussed<br />
during the Service<br />
Excellence Working<br />
Group meeting in<br />
April 20<strong>11</strong>. Further<br />
consultations<br />
with experts on<br />
service excellence<br />
underway<br />
%<br />
No<br />
Concept<br />
• Concept document<br />
implementation<br />
framework<br />
document in<br />
in place<br />
<strong>of</strong> the<br />
for<br />
place<br />
framework<br />
centre <strong>of</strong><br />
governing the<br />
excellence<br />
tourism centre<br />
<strong>of</strong> excellence<br />
<strong>Department</strong> <strong>of</strong> <strong>Tourism</strong> - <strong>ANNUAL</strong> <strong>REPORT</strong> <strong>2010</strong>/<strong>11</strong><br />
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