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Simplification is the key - Centre for Policy Studies

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Ideally a single plat<strong>for</strong>m should be able to accommodate <strong>the</strong> whole panoply of<br />

retirement savings products, including life insurance products (including life bonds),<br />

OEICs, unit trusts, employer share purchase schemes and DB pensions.<br />

10.3 Lower costs<br />

A common leg<strong>is</strong>lative framework would give providers an additional incentive to<br />

embrace technology, not just to serve customers better but also to cut admin<strong>is</strong>tration<br />

costs. Th<strong>is</strong> <strong>is</strong> essential if savers are to retain a larger proportion of <strong>the</strong> benefit of <strong>the</strong><br />

power of compounding of accruals.<br />

10.4 Off-line customer communication<br />

A lifetime savings plat<strong>for</strong>m would offer providers a single customer interface through<br />

which to communicate, and th<strong>is</strong> would ass<strong>is</strong>t d<strong>is</strong>tribution, but only to <strong>the</strong> more financially<br />

and IT literate. Traditional phone and paper support would still be required by most of<br />

<strong>the</strong> population, and some in higher income brackets may require a more interactive<br />

service than could be delivered online (perhaps from a private banking business).<br />

10.5 D<strong>is</strong>tribution<br />

Provider surveys 147 suggest that if <strong>the</strong> lifetime savings concept were made manifest in a<br />

simple and accessible manner, more people would save more. For asset managers,<br />

insurers and plat<strong>for</strong>m providers, that translates into more management fees and fur<strong>the</strong>r<br />

economies of scale.<br />

In respect of company-sponsored pension schemes, those surveyed typical responded<br />

that <strong>the</strong> presentational benefits of placing such schemes onto a lifetime savings plat<strong>for</strong>m<br />

could increase employee contributions by 15% (and nearer 20% amongst those earning<br />

£30,000 to £60,000). Providers would have (product) cross-selling opportunities if<br />

employer contributions were to go directly into employees’ savings products (ra<strong>the</strong>r than<br />

into group schemes).<br />

10.6 Rebuilding trust<br />

Lifetime savings plat<strong>for</strong>ms would provide <strong>the</strong> industry with an opportunity to restore trust<br />

in itself. The industry could, <strong>for</strong> example, develop a set of principles and standards <strong>for</strong><br />

<strong>the</strong> operation of a lifetime savings plat<strong>for</strong>m, to help it achieve an industry-wide culture<br />

change, <strong>the</strong> objective being to put customers (ra<strong>the</strong>r than shareholders) first, and deliver<br />

better value to <strong>the</strong>m.<br />

147 The author was granted access to surveys conducted privately by three life and pensions FTSE 100<br />

companies.<br />

64

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