here - The Corporate Ninja

Charles Clawson - By Small & Simple Things
pick” from the best experiences and incorporate
those ideas into our own impressive customer
service. The culmination of those practices
enables us to treat our clients like royalty.
The royal treatment includes greeting clients
by name, offering a menu of complimentary
beverages and snacks, and making sure that
we have fresh-cut flowers in every conference
room.
Service Fit for a King…or a Queen!
Providing world class, over-the-top service is
what has enabled Noble Title to thrive in the
midst of “The Great Recession.” I’ve told my staff
that no matter how bad the economy is, there
will always be business for those who deliver
their best. As my staff focuses on serving our
clients, I focus on my staff. If I expect my staff
to treat my clients like royalty, then I must
treat my staff like royalty.
Every summer, Noble Title treats its escrow
officers, title officers, and sales reps to a fun
retreat. These are some of my most important
staff members. Last year, we took a cruise
to Mexico. This year, we took everyone to
Huntington Beach. As always, the employees
were invited to bring their spouses. The more
the merrier! We maximized the fun and
minimized the meetings. After a long jog on
the beach, we all met for a buffet brunch. On
Saturday night, we enjoyed a bonfire on the
beach. S’mores taste better with good friends, a
little sand, and some salt air.
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