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126 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
5Chapter 5.Chat Logging/DDA ToolkitThis chapter discusses the chat logging Service Provider Interface (SPI) and theDatabase and Directory Assistance Toolkit (DDA). It examines the reasons forchat recording, discusses considerations for implementing chat recording,discusses a sample available in the DDA Toolkit, and explains options forcustomization of the sample. The Sametime DDA Toolkit documentationprovides a breakdown of the actual code in the sample and provides moredirection for developers wishing to customize the example using C++.© Copyright IBM Corp. 2003. All rights reserved. 127
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Front coverLotus Instant Messaging/
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Note: Before using this information
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2.3.5 Microsoft Visual C++ . . . .
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8.4.4 Sametime server preparation .
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Part 3. Bringing it together. . . .
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xLotus Instant Messaging/Web Confer
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TrademarksThe following terms are t
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Jonas Covey is a Senior I/T Special
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Become a published authorJoin us fo
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2 Lotus Instant Messaging/Web Confe
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3.1 APIs. Finally, we describe the
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1.3 Sametime servicesSametime API f
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1.3.2 Sametime online meeting servi
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The Sametime Links Toolkit allows y
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►the administrator to determine w
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1.6.2 Multiplatform support in STLi
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Note: The administrator must enable
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►►closely have the meeting cent
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20 Lotus Instant Messaging/Web Conf
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2.1 Setting up the development envi
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►►►►►►Sametime 3.1 C++
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2.3.1 IBM WebSphere Studio Applicat
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Figure 2-4 New entry for Sametime C
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Figure 2-6 Adding a classpath varia
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Figure 2-9 Adding a new library4. N
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Figure 2-11 Adding a library to the
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Figure 2-13 Environment Variables s
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Figure 2-16 The Sametime C++ Toolki
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Figure 2-18 Directories options3. F
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6. Having selected the Library file
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Figure 2-24 Selecting the Reference
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3.1 What is a bot?The term bot is d
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The method you choose to employ dep
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►►loginByToken(servername, user
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method returns the word the end use
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or instructions on how to use the b
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Figure 3-3 Buddylist showing bot on
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import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
Page 94 and 95: Example 3-17 TranslatorBot doTextRe
Page 96 and 97: Figure 3-14 Bot translates phrases
Page 98 and 99: The degree to which you enhance thi
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Page 102 and 103: 4.1 Overview of Web servicesAs you
Page 104 and 105: POST request the ability to interac
Page 106 and 107: The application contains a main() m
Page 108 and 109: }System.err.println("Error: cannot
Page 110 and 111: WatchList object. Finally, it logs
Page 112 and 113: }}m_requestedUser = (STUser) event.
Page 114 and 115: Figure 4-2 Launch Configurations di
Page 116 and 117: Figure 4-5 Defining the Web project
Page 118 and 119: Figure 4-7 Selecting the project pr
Page 120 and 121: Figure 4-9 Adding the Java Client T
Page 122 and 123: Figure 4-12 UserStatus.java file im
Page 124 and 125: Figure 4-14 Web Service Java Bean I
Page 126 and 127: Figure 4-16 Web Service Binding Pro
Page 128 and 129: Table 4-1 Test JSP files created by
Page 130 and 131: Figure 4-19 Clicking link for getUs
Page 132 and 133: Figure 4-21 Result.jsp showing user
Page 134 and 135: Figure 4-22 Change the default User
Page 136 and 137: Figure 4-24 WebSphere Application S
Page 138 and 139: Figure 4-26 RedbookServiceEAR in li
Page 140 and 141: Figure 4-28 Confirmation screen fol
Page 142 and 143: Figure 4-30 Testing the service wit
Page 146 and 147: 5.1 Overview of the Chat Logging SP
Page 148 and 149: emaining major accounting firms and
Page 150 and 151: Development Kit (SDK) documentation
Page 152 and 153: ***********************************
Page 154 and 155: ►►►►►►►stDdaClTimerEv
Page 156 and 157: Note particularly the highlighted c
Page 158 and 159: 6.1 Using Sametime within a workflo
Page 160 and 161: The class is a Domino java agent, s
Page 162 and 163: }else{m_shAnnouncementStatus = -1;m
Page 164 and 165: Example 6-6 Click button eventSub C
Page 166 and 167: Figure 6-4 Announcement sent to act
Page 168 and 169: Figure 6-6 Announcement delivered u
Page 170 and 171: call.setTargetObjectURI ("urn:Annou
Page 172 and 173: send an HTML tag to a user logged
Page 174 and 175: Figure 6-10 Microsoft Excel integra
Page 176 and 177: Figure 6-12 Enabling access to the
Page 178 and 179: With this code, a SOAP envelope is
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Page 182 and 183: 7.1 The BuddyList service advantage
Page 184 and 185: 7.2 Overview of the Extended Live N
Page 186 and 187: Figure 7-2 Login dialogAdding peopl
Page 188 and 189: Figure 7-5 Chat dialogLogging out f
Page 190 and 191: Figure 7-8 Adding library pathOnce
Page 192 and 193: 7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Enumeration myAttribs = null;String
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}}m_myself.changeSection(m_queue);}
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Example 8-7 Establishing a Sametime
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RedPanelDiscussionSA PlacesAdminHan
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RedPanelDiscussionSAPlacesAdminHand
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Example 8-9 Determining which secti
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ActivityHandlerPlaceMonitorActivity
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Example 8-11 textReceived eventpubl
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} else {translatedText = inputText;
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218 Lotus Instant Messaging/Web Con
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9.1 Overview of Sametime LinksThe S
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Lotus QuickPlace. Contact IBM Lotus
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Example 9-2 Call to the Sametime Li
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The files within the STLINKS direct
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transcript.html is referenced in:
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Figure 9-8 announcement.html frames
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The frameset layout is shown in Fig
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Figure 9-14 im.htmlThe frameset lay
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Figure 9-18 invitation.html framese
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Figure 9-21 inviteOthers.htmlThe fr
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The frameset layout for nway.html i
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Figure 9-28 place.htmlThe frameset
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9.5 Building an interactive Web sit
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After making these changes, you may
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4. Provide a Web page for the agent
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that the agent will load. Within th
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perfectly suitable. However, in the
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If you understand JavaScript, you w
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9.6 Using Sametime Links with botsO
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the message and would be inconsiste
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9.7.1 The sample pop-up menuThe sam
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9.7.2 Starting with a Sametime Link
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Example 9-8 STLinkClicked functionv
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function showMenu(userName, display
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which group the user is added to. T
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1. In the head section of the page,
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10.1 IBM WebSphere Portal Server ov
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Figure 10-2 WebSphere Portal archit
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While writing this redbook, we used
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While these portlets were made avai
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These sections assume that the read
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►►►►DominoServiceThe Domino
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“Additional material” on page 4
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Figure 10-7 Sametime enabled portle
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Figure 10-9 Adding a button to chan
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10.4 STLinks API approach to enabli
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10.4.3 ConclusionBy using this tech
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11.1 Typical reasons for branding t
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.Figure 11-2 After: Customized Same
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11.2.2 Changing the lookChanging th
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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►►A broad set of applications h
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External customersFME’s customers
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DepartmentRoles and responsibilitie
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13.3.1 Software componentsIn this s
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Table 13-4 Objectives of each imple
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available. When appropriate, users
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Figure 13-5 An example page from FM
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►Change the text above the user n
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Figure 13-7 FME’s customized Same
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Methodology for implementing presen
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By integrating this with your Web a
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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