Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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If you understand JavaScript, you will realize you can start to use this incombination with cookies and other variables to add other valuable information,such as:► The time the customer first came to the site► The time the customer went to their current page► The Web site that referred them to your site► The customers host name, for example, www.ibm.com► The customers IP address, for example, 219.243.221.67Note: The STLinksSetMyStatus is referred incorrectly in the Sametime Linksdocumentation and Sametime Links release notes asSTLinksChangeMyStatus, which is the same function, just documented withthe wrong name. The function name you need to use is STLinksSetMyStatus.Let agents know when an agent is chatting with a customerCurrently, when an agent is chatting with a customer, there is no way for otheragents to know this. Again, making use of the status information available withinLotus Sametime, we will make it easy for other agents to see when a customer isalready chatting with an agent. As you could see earlier, there are a number ofdifferent states a Sametime Links user status can have. As our customers arenot going to be running Sametime Links over mobile devices, we'll make use ofthe 554 status, which is the Mobile Active state:544 - Mobile activeTo change the status when a person is in conversation with an agent, we need tograb the point where the agent starts chatting with the customer. We canintercept this through the stlinks.js file that is in the /customerstlinks directory.Within that JavaScript library, there is a function called openImWindow. Thisfunction is called when someone sends a message to someone else. In the caseof our Web site visitors, this can only be an agent sending them a message, sowe know that when this function is called that an agent has started aconversation with a customer. To let other agents know this, we will change thecustomers state to Mobile Active, and indicate in their status message whichagent they are chatting with. We do this by changing the function openImWindowin the customer stlinks.js file from:function openImWindow (partnerId, partnerName, away, mobile, isSecured,winIndex, winName){partnerName=escape(partnerName);PartnerId=escape(partnerId);Open(urlPages+"/chatWindow.html?winType=IM&urlMain="+urlMain+"....Truncated........254 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
}........ Left="+winIndex*20);to:function openImWindow (partnerId, partnerName, away, mobile, isSecured,winIndex, winName){partnerName=escape(partnerName);PartnerId=escape(partnerId);Open(urlPages+"/chatWindow.html?winType=IM&urlMain="+urlMain+"....Truncated................ Left="+winIndex*20);STLinksSetMyStatus('544','Chatting with: ' + unescape(partnerName));}This will now display the mobile status icon and status message Chatting with:Agents Name when a customer is engaged in conversation.9.5.2 Taking it furtherThe great thing about Sametime Links is how most of the code and the dialogappearance is stored within the STLINKS directory, and totally customizable.This chapter has gone so far, but do not stop there. Using this as the basis forworking with Sametime Links, it is possible to take the core Sametime Linkspackage and extend its functionality a great deal, as can be seen in tools such asthe WebSphere Portal Collaboration Center. Some IBM Lotus Partners have alsoextended Sametime Links to include features such as:► Rich text and emoticon support►►►►►The ability to chat with a customer, and not have the customer see theinternal person’s nameAlerts for when people enter specific pages on the Web site, such as supportor purchaseThe ability for a customer to request help, rather than having to wait until it isofferedThe ability for the agent to send URLs to the customer that then automaticallyopen in a new Web browserThe ability to log customer visits and chats into a databaseChapter 9. Sametime Links 255
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Front coverLotus Instant Messaging/
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Note: Before using this information
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2.3.5 Microsoft Visual C++ . . . .
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8.4.4 Sametime server preparation .
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Part 3. Bringing it together. . . .
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xLotus Instant Messaging/Web Confer
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TrademarksThe following terms are t
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Jonas Covey is a Senior I/T Special
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Become a published authorJoin us fo
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2 Lotus Instant Messaging/Web Confe
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3.1 APIs. Finally, we describe the
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1.3 Sametime servicesSametime API f
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1.3.2 Sametime online meeting servi
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The Sametime Links Toolkit allows y
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►the administrator to determine w
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1.6.2 Multiplatform support in STLi
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Note: The administrator must enable
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►►closely have the meeting cent
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20 Lotus Instant Messaging/Web Conf
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2.1 Setting up the development envi
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►►►►►►Sametime 3.1 C++
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2.3.1 IBM WebSphere Studio Applicat
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Figure 2-4 New entry for Sametime C
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Figure 2-6 Adding a classpath varia
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Figure 2-9 Adding a new library4. N
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Figure 2-11 Adding a library to the
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Figure 2-13 Environment Variables s
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Figure 2-16 The Sametime C++ Toolki
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Figure 2-18 Directories options3. F
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6. Having selected the Library file
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Figure 2-24 Selecting the Reference
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3.1 What is a bot?The term bot is d
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The method you choose to employ dep
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►►loginByToken(servername, user
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method returns the word the end use
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or instructions on how to use the b
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Figure 3-3 Buddylist showing bot on
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import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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The degree to which you enhance thi
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4.1 Overview of Web servicesAs you
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POST request the ability to interac
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The application contains a main() m
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}System.err.println("Error: cannot
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WatchList object. Finally, it logs
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}}m_requestedUser = (STUser) event.
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Figure 4-2 Launch Configurations di
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Figure 4-5 Defining the Web project
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Figure 4-7 Selecting the project pr
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Figure 4-9 Adding the Java Client T
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Figure 4-12 UserStatus.java file im
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Figure 4-14 Web Service Java Bean I
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Figure 4-16 Web Service Binding Pro
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Table 4-1 Test JSP files created by
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Figure 4-19 Clicking link for getUs
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Figure 4-21 Result.jsp showing user
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Figure 4-22 Change the default User
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Figure 4-24 WebSphere Application S
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Figure 4-26 RedbookServiceEAR in li
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Figure 4-28 Confirmation screen fol
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Figure 4-30 Testing the service wit
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126 Lotus Instant Messaging/Web Con
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5.1 Overview of the Chat Logging SP
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emaining major accounting firms and
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Development Kit (SDK) documentation
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***********************************
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►►►►►►►stDdaClTimerEv
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Note particularly the highlighted c
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6.1 Using Sametime within a workflo
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The class is a Domino java agent, s
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}else{m_shAnnouncementStatus = -1;m
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Example 6-6 Click button eventSub C
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Figure 6-4 Announcement sent to act
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Figure 6-6 Announcement delivered u
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call.setTargetObjectURI ("urn:Annou
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send an HTML tag to a user logged
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Figure 6-10 Microsoft Excel integra
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Figure 6-12 Enabling access to the
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With this code, a SOAP envelope is
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7.1 The BuddyList service advantage
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7.2 Overview of the Extended Live N
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Figure 7-2 Login dialogAdding peopl
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Figure 7-5 Chat dialogLogging out f
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Figure 7-8 Adding library pathOnce
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7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Enumeration myAttribs = null;String
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}}m_myself.changeSection(m_queue);}
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Page 248 and 249: Figure 9-8 announcement.html frames
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Page 260 and 261: Figure 9-28 place.htmlThe frameset
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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►►A broad set of applications h
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External customersFME’s customers
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DepartmentRoles and responsibilitie
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13.3.1 Software componentsIn this s
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Table 13-4 Objectives of each imple
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available. When appropriate, users
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Figure 13-5 An example page from FM
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►Change the text above the user n
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Figure 13-7 FME’s customized Same
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Methodology for implementing presen
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By integrating this with your Web a
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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