Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

More documents

Recommendations

Info

DepartmentRoles and responsibilitiesShipping and Logistics ► Handle the flow of services andproducts.Now that the departments and their relationships to each other and the callcenter have been more clearly defined, we will define the business needs to bemet by integrating Sametime throughout FME.►►►Provide customers with the properinformation about products andservices delivery.Tracking and reporting on customerorder status.Coordinate efforts between differentcompany departments to provideconsistent information to the customerabout a specific request.Financial ► Provide billing status about orders,customer accounts, and so on.►Inform the customer relationsdepartment about the most commonproblems related to financial orderprocessing.Engineering ► Developing new equipment.► Enhancing the existing installedequipment base.► Designing custom equipment.► Interact with the technical supportdepartment in order to solve a severcustomer problem.13.2.2 Solution descriptionThe approach to the solution is based on two principles:► Maintain and continue investments in existing application developmentefforts, enhancing these applications to take advantage of Sametime instantcollaboration features.► Consolidate the user interface into a consistent Web-based UI, while stillkeeping the original applications. Ultimately, a consistent UI, enabled withreal-time collaborative capabilities, will result in a more productive workplace.366 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
Figure 13-2 illustrates an overview of the business logic architecture. The greyshadowed box surrounding the User Interface Layer and the BusinessApplications Layer represents a context for the proposed scope of integratingSametime real-time collaborative capabilities. Finally, the bidirectional arrow atthe bottom of the diagram indicates the channel of information flowing betweenall layers of the architecture.Business Logics with Instant Collaboration EnabledUser Interface Layer Business Applications Layer Applications Servers LayerSalesCustomerServiceSAPUser InterfaceUser InterfaceCompany's Web SiteCall CenterUser InterfaceIT SupportUser InterfaceFinancialUser InterfaceIBM LotusDominoLogisticsConsultingServicesPeopleSoftUser InterfaceUser InterfaceMore Productive User Workplace InterfaceFigure 13-2 Illustrates collaboration approach to current environment13.3 Architectural considerationsSince the objective of this redbook is not to cover specific aspects of Sametimedeployment, the information provided in this section is intentionally discussed ata very high level. We do not discuss any hardware issues in detail, but mentiononly the software aspects of the solution.Chapter 13. Visioning scenario: Sametime enterprise integration 367
Page 1:
Front coverLotus Instant Messaging/
Page 4 and 5:
Note: Before using this information
Page 6 and 7:
2.3.5 Microsoft Visual C++ . . . .
Page 8 and 9:
8.4.4 Sametime server preparation .
Page 10 and 11:
Part 3. Bringing it together. . . .
Page 12 and 13:
xLotus Instant Messaging/Web Confer
Page 14 and 15:
TrademarksThe following terms are t
Page 16 and 17:
Jonas Covey is a Senior I/T Special
Page 18 and 19:
Become a published authorJoin us fo
Page 20 and 21:
2 Lotus Instant Messaging/Web Confe
Page 22 and 23:
3.1 APIs. Finally, we describe the
Page 24 and 25:
1.3 Sametime servicesSametime API f
Page 26 and 27:
1.3.2 Sametime online meeting servi
Page 28 and 29:
The Sametime Links Toolkit allows y
Page 30 and 31:
►the administrator to determine w
Page 32 and 33:
1.6.2 Multiplatform support in STLi
Page 34 and 35:
Note: The administrator must enable
Page 36 and 37:
►►closely have the meeting cent
Page 38 and 39:
20 Lotus Instant Messaging/Web Conf
Page 40 and 41:
2.1 Setting up the development envi
Page 42 and 43:
►►►►►►Sametime 3.1 C++
Page 44 and 45:
2.3.1 IBM WebSphere Studio Applicat
Page 46 and 47:
Figure 2-4 New entry for Sametime C
Page 48 and 49:
Figure 2-6 Adding a classpath varia
Page 50 and 51:
Figure 2-9 Adding a new library4. N
Page 52 and 53:
Figure 2-11 Adding a library to the
Page 54 and 55:
Figure 2-13 Environment Variables s
Page 56 and 57:
Figure 2-16 The Sametime C++ Toolki
Page 58 and 59:
Figure 2-18 Directories options3. F
Page 60 and 61:
6. Having selected the Library file
Page 62 and 63:
Figure 2-24 Selecting the Reference
Page 64 and 65:
Page 66 and 67:
Page 68 and 69:
3.1 What is a bot?The term bot is d
Page 70 and 71:
The method you choose to employ dep
Page 72 and 73:
►►loginByToken(servername, user
Page 74 and 75:
method returns the word the end use
Page 76 and 77:
or instructions on how to use the b
Page 78 and 79:
Figure 3-3 Buddylist showing bot on
Page 80 and 81:
import com.lotus.sametime.community
Page 82 and 83:
Example 3-8 imReceived method()publ
Page 84 and 85:
Example 3-11 loggedOut() methodpubl
Page 86 and 87:
}In this particular application, th
Page 88 and 89:
}}return strQuestionSearch;public S
Page 90 and 91:
Figure 3-8 Buddylist with FAQ Bot o
Page 92 and 93:
Figure 3-12 Document created by bot
Page 94 and 95:
Example 3-17 TranslatorBot doTextRe
Page 96 and 97:
Figure 3-14 Bot translates phrases
Page 98 and 99:
The degree to which you enhance thi
Page 100 and 101:
Page 102 and 103:
4.1 Overview of Web servicesAs you
Page 104 and 105:
POST request the ability to interac
Page 106 and 107:
The application contains a main() m
Page 108 and 109:
}System.err.println("Error: cannot
Page 110 and 111:
WatchList object. Finally, it logs
Page 112 and 113:
}}m_requestedUser = (STUser) event.
Page 114 and 115:
Figure 4-2 Launch Configurations di
Page 116 and 117:
Figure 4-5 Defining the Web project
Page 118 and 119:
Figure 4-7 Selecting the project pr
Page 120 and 121:
Figure 4-9 Adding the Java Client T
Page 122 and 123:
Figure 4-12 UserStatus.java file im
Page 124 and 125:
Figure 4-14 Web Service Java Bean I
Page 126 and 127:
Figure 4-16 Web Service Binding Pro
Page 128 and 129:
Table 4-1 Test JSP files created by
Page 130 and 131:
Figure 4-19 Clicking link for getUs
Page 132 and 133:
Figure 4-21 Result.jsp showing user
Page 134 and 135:
Figure 4-22 Change the default User
Page 136 and 137:
Figure 4-24 WebSphere Application S
Page 138 and 139:
Figure 4-26 RedbookServiceEAR in li
Page 140 and 141:
Figure 4-28 Confirmation screen fol
Page 142 and 143:
Figure 4-30 Testing the service wit
Page 144 and 145:
126 Lotus Instant Messaging/Web Con
Page 146 and 147:
5.1 Overview of the Chat Logging SP
Page 148 and 149:
emaining major accounting firms and
Page 150 and 151:
Development Kit (SDK) documentation
Page 152 and 153:
***********************************
Page 154 and 155:
►►►►►►►stDdaClTimerEv
Page 156 and 157:
Note particularly the highlighted c
Page 158 and 159:
6.1 Using Sametime within a workflo
Page 160 and 161:
The class is a Domino java agent, s
Page 162 and 163:
}else{m_shAnnouncementStatus = -1;m
Page 164 and 165:
Example 6-6 Click button eventSub C
Page 166 and 167:
Figure 6-4 Announcement sent to act
Page 168 and 169:
Figure 6-6 Announcement delivered u
Page 170 and 171:
call.setTargetObjectURI ("urn:Annou
Page 172 and 173:
send an HTML tag to a user logged
Page 174 and 175:
Figure 6-10 Microsoft Excel integra
Page 176 and 177:
Figure 6-12 Enabling access to the
Page 178 and 179:
With this code, a SOAP envelope is
Page 180 and 181:
Page 182 and 183:
7.1 The BuddyList service advantage
Page 184 and 185:
7.2 Overview of the Extended Live N
Page 186 and 187:
Figure 7-2 Login dialogAdding peopl
Page 188 and 189:
Figure 7-5 Chat dialogLogging out f
Page 190 and 191:
Figure 7-8 Adding library pathOnce
Page 192 and 193:
7.4.2 Handling service available/un
Page 194 and 195:
If the service is available, we wil
Page 196 and 197:
If the reason is different then ST_
Page 198 and 199:
if (currGroupId == sampleGroupId){p
Page 200 and 201:
Note: The Extended Live Names sampl
Page 202 and 203:
8.1 Key concepts within Places arch
Page 204 and 205:
Custom ActivityPanel/Stage Section-
Page 206 and 207:
Table 8-1 Sections in the applicati
Page 208 and 209:
Attention: All files referenced for
Page 210 and 211:
8.4.6 Start the client applications
Page 212 and 213:
When a user wants to send a message
Page 214 and 215:
8.4.10 Getting a reference to the a
Page 216 and 217:
Example 8-2 actionPerformed() event
Page 218 and 219:
Enumeration myAttribs = null;String
Page 220 and 221:
}}m_myself.changeSection(m_queue);}
Page 222 and 223:
Example 8-7 Establishing a Sametime
Page 224 and 225:
RedPanelDiscussionSA PlacesAdminHan
Page 226 and 227:
RedPanelDiscussionSAPlacesAdminHand
Page 228 and 229:
Example 8-9 Determining which secti
Page 230 and 231:
ActivityHandlerPlaceMonitorActivity
Page 232 and 233:
Example 8-11 textReceived eventpubl
Page 234 and 235:
} else {translatedText = inputText;
Page 236 and 237:
Page 238 and 239:
9.1 Overview of Sametime LinksThe S
Page 240 and 241:
Lotus QuickPlace. Contact IBM Lotus
Page 242 and 243:
Example 9-2 Call to the Sametime Li
Page 244 and 245:
The files within the STLINKS direct
Page 246 and 247:
transcript.html is referenced in:
Page 248 and 249:
Figure 9-8 announcement.html frames
Page 250 and 251:
The frameset layout is shown in Fig
Page 252 and 253:
Figure 9-14 im.htmlThe frameset lay
Page 254 and 255:
Figure 9-18 invitation.html framese
Page 256 and 257:
Figure 9-21 inviteOthers.htmlThe fr
Page 258 and 259:
The frameset layout for nway.html i
Page 260 and 261:
Figure 9-28 place.htmlThe frameset
Page 262 and 263:
9.5 Building an interactive Web sit
Page 264 and 265:
After making these changes, you may
Page 266 and 267:
4. Provide a Web page for the agent
Page 268 and 269:
that the agent will load. Within th
Page 270 and 271:
perfectly suitable. However, in the
Page 272 and 273:
If you understand JavaScript, you w
Page 274 and 275:
9.6 Using Sametime Links with botsO
Page 276 and 277:
the message and would be inconsiste
Page 278 and 279:
9.7.1 The sample pop-up menuThe sam
Page 280 and 281:
9.7.2 Starting with a Sametime Link
Page 282 and 283:
Example 9-8 STLinkClicked functionv
Page 284 and 285:
function showMenu(userName, display
Page 286 and 287:
which group the user is added to. T
Page 288 and 289:
1. In the head section of the page,
Page 290 and 291:
Page 292 and 293:
10.1 IBM WebSphere Portal Server ov
Page 294 and 295:
Figure 10-2 WebSphere Portal archit
Page 296 and 297:
While writing this redbook, we used
Page 298 and 299:
While these portlets were made avai
Page 300 and 301:
These sections assume that the read
Page 302 and 303:
►►►►DominoServiceThe Domino
Page 304 and 305:
“Additional material” on page 4
Page 306 and 307:
Figure 10-7 Sametime enabled portle
Page 308 and 309:
Figure 10-9 Adding a button to chan
Page 310 and 311:
10.4 STLinks API approach to enabli
Page 312 and 313:
10.4.3 ConclusionBy using this tech
Page 314 and 315:
Page 316 and 317:
11.1 Typical reasons for branding t
Page 318 and 319:
.Figure 11-2 After: Customized Same
Page 320 and 321:
11.2.2 Changing the lookChanging th
Page 322 and 323:
►►In the HTML Head Content sect
Page 324 and 325:
how to add a feature that allows us
Page 326 and 327:
Figure 11-5 E-mail notification for
Page 328 and 329:
Creating a meetingThe following seq
Page 330 and 331:
Cancelling a meetingThe following s
Page 332 and 333:
Note: These high-level steps are ju
Page 334 and 335: server. It is in this function that
Page 336 and 337: else{window.opener.document.layers[
Page 338 and 339: abURL ='//WebRepeatDelete?OpenForm&
Page 340 and 341: Changes to this form are a mixture
Page 342 and 343: pathreldb = note.RedirectToPrefix(0
Page 344 and 345: To apply these subforms, copy them
Page 346 and 347: Table 11-4 Test case 3ItemDescripti
Page 348 and 349: Table 11-6 Test case 5ItemDescripti
Page 350 and 351: 332 Lotus Instant Messaging/Web Con
Page 352 and 353: 12.1 Why customize and integrate?Th
Page 354 and 355: }e.getIm().sendData(true, 100001, 8
Page 356 and 357: Example 12-2 RichTextClient’s log
Page 358 and 359: m_ImOpened.addElement(im);im.addImL
Page 360 and 361: Logging in with a password may be a
Page 362 and 363: else{System.out.println("Passed val
Page 364 and 365: catch (DuplicateObjectException e){
Page 366 and 367: Example 12-14 SametimeToken getToke
Page 368 and 369: }Once deployed to a suitable servle
Page 370 and 371: 12.4.1 What are IIS and ASP?IIS is
Page 372 and 373: Example 12-18 VBScript to call Toke
Page 378 and 379: Attention: This purpose of this cha
Page 380 and 381: ►►A broad set of applications h
Page 382 and 383: External customersFME’s customers
Page 386 and 387: 13.3.1 Software componentsIn this s
Page 388 and 389: Table 13-4 Objectives of each imple
Page 390 and 391: available. When appropriate, users
Page 392 and 393: Figure 13-5 An example page from FM
Page 394 and 395: ►Change the text above the user n
Page 396 and 397: Figure 13-7 FME’s customized Same
Page 398 and 399: Methodology for implementing presen
Page 400 and 401: By integrating this with your Web a
Page 402 and 403: Why is this feature useful, since i
Page 404 and 405: able to access a a listing of the t
Page 406 and 407: To implement this client portion of
Page 408 and 409: When a user sends a message to the
Page 410 and 411: application can send an e-mail or a
Page 412 and 413: FME has decided to try and implemen
Page 414 and 415: 5. A standard welcome message is se
Page 416 and 417: try{if (session != null){session.re
Page 418 and 419: Outside WorldHospitalsHealthcarePro
Page 420 and 421: ►After each teller completes thei
Page 422 and 423: Attention: The stands for the form
Page 424 and 425: 2. Next, we call an authentication
Page 426 and 427: Important: Please keep in mind that
Page 428 and 429: Implementing the customer sideWithi
Page 430 and 431: to the template DLL provided in the
Page 432 and 433: ►►►►►►Anonymous logins
Page 434 and 435:
Figure 13-25 illustrates the interf
Page 436 and 437:
Implementing language translation t
Page 438 and 439:
Main Discussion ThreadBoardAwarenes
Page 440 and 441:
13.8 Phase 4: Future planned enhanc
Page 442 and 443:
Figure 13-30 The Call Center Workpl
Page 444 and 445:
Page 446 and 447:
Page 448 and 449:
OverviewSocial network analysis and
Page 450 and 451:
2. Logging data on a specially adap
Page 452 and 453:
ImplementationThe application was d
Page 454 and 455:
import org.apache.soap.encoding.*;i
Page 456 and 457:
Check the response.if (resp.generat
Page 458 and 459:
PreparedStatement statement = null;
Page 460 and 461:
The DatabaseStoreKeeper class also
Page 462 and 463:
Page 464 and 465:
Page 466 and 467:
Page 468 and 469:
Page 470 and 471:
OutcomeThe following sections addre
Page 472 and 473:
users on the system was not shown,
Page 474 and 475:
OverviewIn this appendix, we will d
Page 476 and 477:
►►►Agents listen for users en
Page 478 and 479:
Within the chat dialog screen, we u
Page 480 and 481:
system and whom they are in contact
Page 482 and 483:
AcceptingChatReadyChattingFigure B-
Page 484 and 485:
►►►►►►identifies the se
Page 486 and 487:
Using the Web materialThe additiona
Page 488 and 489:
Page 490 and 491:
Other publicationsThese publication
Page 492 and 493:
Help from IBMIBM Support and downlo
Page 494 and 495:
collaborative commerce rules and wo
Page 496 and 497:
Result.jsp 110Reverse proxy support
Page 498 and 499:
WebSphere Translation Server 418Web
Page 502:
Back coverLotus Instant Messaging/W
show all

Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?