Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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12.1 Why customize and integrate?The IBM Lotus Sametime Connect client at this time is not available forcustomization, unless you are privileged to have access to the necessary sourcecode. As you can see from the examples within this chapter and throughout thisredbook however, Sametime is capable of much more than simply sending textinstant messages. In the examples within this chapter, we will show you how tosend data in XML format, which can in turn represent graphic images directlywithin a customized Sametime Java Connect client.Customization allows users and organizations to further leverage the capabilitiesof Sametime beyond its traditional usage as an instant messaging client, or as ane-meeting hosting tool. Fortunately, Lotus does provide the Sametime SDK,which contains the different toolkits. This allows for customization and integrationwith other applications on a variety of platforms.12.2 Using Sametime to send dataYou should, by now, be very familiar with Sametime’s ability to send textmessages between clients. This is the foundation for Sametime’s instantmessaging functionality. But the Instant Messaging Service of the Client Toolkitalso allows binary data to be sent between clients. The Instant MessagingService provides the sendData() method to send binary data to another party.The dataReceived() method is called in response by the receiving party.In this section, we describe a Sametime Bot that sends information about acustomer’s orders to a Java applet client. An end user enters a customer ordernumber into the applet. The applet sends the information to the bot using astandard text message. The bot receives the message and looks up the orderdetails. It sends a text message back to the applet, echoing the message itreceived. But it also sends back binary data containing full details about therequested order. The applet receives this data and updates its display so the enduser can see the full order summary.This example is made up of two parts: a RichTextBot Java application and aRichTextClient Java applet. Both are developed using the Java Client Toolkit.12.2.1 The RichTextBot Sametime BotThe RichTextBot is a Java application very similar to the one described in 3.3.1,“The Echo Bot” on page 56. It logs in to the Sametime server and waits to becontacted by the client applet. When it receives a text message from the applet,334 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
the textReceived() method is called. The bot retrieves the order number sent to itusing the getText() method of the ImEvent object:public void textReceived(ImEvent e){String messageText = e.getText();int sprInt = new Integer(messageText).intValue();Example 12-1 shows how the bot uses a Java switch / case statement to selectthe details for a particular order. It uses the sendData() method of the Im objectto send four lots of binary data back to the applet. The bot then uses thesendText() method to echo back to the applet the order number it sent.Example 12-1 Portion of bot’s textReceived() methodswitch (sprInt){case 1:strDescription = "Arizona sunset watercolour";e.getIm().sendData(true, 100001, 5, strDescription.getBytes());strReportedBy = "Dave";e.getIm().sendData(true, 100001, 6, strReportedBy.getBytes());strStatus = "Awaiting delivery to customer";e.getIm().sendData(true, 100001, 7, strStatus.getBytes());strImageURL = "AZSunc.jpg";e.getIm().sendData(true, 100001, 8, strImageURL.getBytes());e.getIm().sendText(true, "SPR " + messageText);break;case 2:strDescription = "The Diver's watch";e.getIm().sendData(true, 100001, 5, strDescription.getBytes());strReportedBy = "Max";e.getIm().sendData(true, 100001, 6, strReportedBy.getBytes());strStatus = "Out of oxygen";e.getIm().sendData(true, 100001, 7, strStatus.getBytes());strImageURL = "watchlg.jpg";e.getIm().sendData(true, 100001, 8, strImageURL.getBytes());e.getIm().sendText(true, "SPR " + messageText);break;case 3:strDescription = "A wearable PC";e.getIm().sendData(true, 100001, 5, strDescription.getBytes());strReportedBy = "Charlie";e.getIm().sendData(true, 100001, 6, strReportedBy.getBytes());strStatus = "Waiting for taxi";e.getIm().sendData(true, 100001, 7, strStatus.getBytes());strImageURL = "wearpclg.gif";Chapter 12. Ideas for customization and integration 335
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Front coverLotus Instant Messaging/
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Note: Before using this information
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2.3.5 Microsoft Visual C++ . . . .
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8.4.4 Sametime server preparation .
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Part 3. Bringing it together. . . .
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xLotus Instant Messaging/Web Confer
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TrademarksThe following terms are t
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Jonas Covey is a Senior I/T Special
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Become a published authorJoin us fo
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2 Lotus Instant Messaging/Web Confe
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3.1 APIs. Finally, we describe the
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1.3 Sametime servicesSametime API f
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1.3.2 Sametime online meeting servi
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The Sametime Links Toolkit allows y
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►the administrator to determine w
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1.6.2 Multiplatform support in STLi
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Note: The administrator must enable
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►►closely have the meeting cent
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20 Lotus Instant Messaging/Web Conf
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2.1 Setting up the development envi
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►►►►►►Sametime 3.1 C++
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2.3.1 IBM WebSphere Studio Applicat
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Figure 2-4 New entry for Sametime C
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Figure 2-6 Adding a classpath varia
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Figure 2-9 Adding a new library4. N
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Figure 2-11 Adding a library to the
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Figure 2-13 Environment Variables s
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Figure 2-16 The Sametime C++ Toolki
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Figure 2-18 Directories options3. F
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6. Having selected the Library file
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Figure 2-24 Selecting the Reference
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3.1 What is a bot?The term bot is d
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The method you choose to employ dep
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►►loginByToken(servername, user
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method returns the word the end use
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or instructions on how to use the b
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Figure 3-3 Buddylist showing bot on
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import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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The degree to which you enhance thi
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4.1 Overview of Web servicesAs you
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POST request the ability to interac
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The application contains a main() m
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}System.err.println("Error: cannot
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WatchList object. Finally, it logs
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}}m_requestedUser = (STUser) event.
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Figure 4-2 Launch Configurations di
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Figure 4-5 Defining the Web project
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Figure 4-7 Selecting the project pr
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Figure 4-9 Adding the Java Client T
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Figure 4-12 UserStatus.java file im
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Figure 4-14 Web Service Java Bean I
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Figure 4-16 Web Service Binding Pro
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Table 4-1 Test JSP files created by
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Figure 4-19 Clicking link for getUs
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Figure 4-21 Result.jsp showing user
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Figure 4-22 Change the default User
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Figure 4-24 WebSphere Application S
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Figure 4-26 RedbookServiceEAR in li
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Figure 4-28 Confirmation screen fol
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Figure 4-30 Testing the service wit
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126 Lotus Instant Messaging/Web Con
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5.1 Overview of the Chat Logging SP
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emaining major accounting firms and
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Development Kit (SDK) documentation
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***********************************
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►►►►►►►stDdaClTimerEv
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Note particularly the highlighted c
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6.1 Using Sametime within a workflo
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The class is a Domino java agent, s
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}else{m_shAnnouncementStatus = -1;m
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Example 6-6 Click button eventSub C
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Figure 6-4 Announcement sent to act
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Figure 6-6 Announcement delivered u
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call.setTargetObjectURI ("urn:Annou
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send an HTML tag to a user logged
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Figure 6-10 Microsoft Excel integra
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Figure 6-12 Enabling access to the
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With this code, a SOAP envelope is
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7.1 The BuddyList service advantage
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7.2 Overview of the Extended Live N
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Figure 7-2 Login dialogAdding peopl
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Figure 7-5 Chat dialogLogging out f
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Figure 7-8 Adding library pathOnce
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7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Enumeration myAttribs = null;String
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}}m_myself.changeSection(m_queue);}
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Example 8-7 Establishing a Sametime
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RedPanelDiscussionSA PlacesAdminHan
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RedPanelDiscussionSAPlacesAdminHand
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Example 8-9 Determining which secti
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ActivityHandlerPlaceMonitorActivity
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Example 8-11 textReceived eventpubl
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} else {translatedText = inputText;
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9.1 Overview of Sametime LinksThe S
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Lotus QuickPlace. Contact IBM Lotus
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Example 9-2 Call to the Sametime Li
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The files within the STLINKS direct
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transcript.html is referenced in:
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Figure 9-8 announcement.html frames
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The frameset layout is shown in Fig
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Figure 9-14 im.htmlThe frameset lay
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Figure 9-18 invitation.html framese
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Figure 9-21 inviteOthers.htmlThe fr
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The frameset layout for nway.html i
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Figure 9-28 place.htmlThe frameset
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9.5 Building an interactive Web sit
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After making these changes, you may
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4. Provide a Web page for the agent
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that the agent will load. Within th
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perfectly suitable. However, in the
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If you understand JavaScript, you w
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9.6 Using Sametime Links with botsO
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the message and would be inconsiste
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9.7.1 The sample pop-up menuThe sam
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9.7.2 Starting with a Sametime Link
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Example 9-8 STLinkClicked functionv
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function showMenu(userName, display
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which group the user is added to. T
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1. In the head section of the page,
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10.1 IBM WebSphere Portal Server ov
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Figure 10-2 WebSphere Portal archit
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While writing this redbook, we used
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While these portlets were made avai
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These sections assume that the read
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Page 316 and 317: 11.1 Typical reasons for branding t
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Page 320 and 321: 11.2.2 Changing the lookChanging th
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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