Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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emaining major accounting firms and auditors are recommending that allelectronic communications be auditable.While less ominous than a barrage of government regulations, the move towardscorporate responsibility has a tendency to trickle down the organization and hascaused many IT organizations to implement new archiving rules, includingmaintaining IM transcripts. In the public sector, open meeting and so-called“sunshine” laws that require open records of local and state governments (in theUnited States) are also being extended to IM and e-mail messages, in effectmaking them public record. Of course, in order to be a public record, there mustbe a record kept (a transcript, in the case of IM).5.1.4 Appropriate use reviewLast but not least, we use a quite sanitary term for Big Brother. It is true that inmany organizations, IM traffic and e-mail are being monitored for the purpose ofidentifying inappropriate use of company resources. Without passing judgmenton the practices, it is fair to say that companies have varying levels of rights (andresponsibilities) to ensure that the use of instant messaging is legal, appropriate,and business oriented. Privacy laws in some regions of the world provide moreprotection for individuals, however, the pressures of regulations and competitionalso cause companies to have a need to protect their own interests, especially inmatters that (were records not kept) would cause them and their shareholdersfinancial harm.Now that we have outlined some of the reasons for IM chat recording withSametime, let us discuss how it is implemented.5.2 Developer considerationsSametime chat logging can be enabled on two types of Sametime textmessages:► One-to-one instant messages► N-way chats and meetings (IM component)The Sametime server implements two methods for processing chats. Basic,one-to-one IMs are connected by the servers, and at that point the servers actsimply as routers for encrypted (by default) messages. N-way chats implement amechanism called a Place, (which is described in detail in 8.1.1, “What arePlaces and why use them?” on page 184) to exchange messages amongmultiple participants. Either type of message traffic can be intercepted by a chatrecorder built using the Chat Recorder SPI. Although the Sametime Connectclient allows users to chat with AOL Instant Messenger users (AIM), you cannot130 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
uild a chat logger to capture these with the Chat Logging SPI. This is due to thefact that the service is server-based, and AIM chats are client-based.Note: The Chat Recorder SPI only allows the server to capture chat traffic,and not entire meetings. There is a separate facility for recording meetings inthe Sametime meeting setup options.5.2.1 ModesThere are two modes of chat logging available: strict and relaxed. Strict loggingrequires that a message be successfully logged in order to continue the chatsession. If an error is encountered, the chat session is terminated. Relaxedlogging logs all the messages it encounters, with or without errors, alwaysallowing chat to continue even if logging fails. All servers in a multiple serverenvironment must be set to run in the same mode.5.2.2 Distributed environmentsAs multiple Sametime servers can coexist and work together in an organization,chat logging follows specific rules on which server is chosen to intercept the chatand record it. For an N-way chat or meeting, the chat is logged on the serverhandling the Place. This could be one of many servers. For a simple instantmessage session, the chats are logged on the home server of the user acceptingthe invitation to chat (recipient).In a distributed environment, all Sametime servers should be configured to eitherhave chat logging enabled or not. If this is not the case, some chats will belogged and some will not, and the appearance of transcripts will be arbitrary.5.2.3 Synchronous and asynchronous implementationsA chat logging DLL can be implemented asynchronously (message is sentregardless of its logged state) or synchronously (message is not sent until it islogged successfully). Sametime provides the Chat Logging SPI sample forsynchronous implementation. You can develop your own chat logging DLL withasynchronous implementation.Note: Chats logged in synchronous mode slow performance of the Sametimeinstant messages, because chats must be successfully logged before beingforwarded to the recipient.More developer considerations can be found in the Sametime 3.0 Directory andDatabase Access Toolkit Developer’s Guide (see 2.2.1, “Sametime SoftwareChapter 5. Chat Logging/DDA Toolkit 131
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Front coverLotus Instant Messaging/
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Note: Before using this information
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2.3.5 Microsoft Visual C++ . . . .
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8.4.4 Sametime server preparation .
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Part 3. Bringing it together. . . .
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xLotus Instant Messaging/Web Confer
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TrademarksThe following terms are t
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Jonas Covey is a Senior I/T Special
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Become a published authorJoin us fo
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2 Lotus Instant Messaging/Web Confe
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3.1 APIs. Finally, we describe the
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1.3 Sametime servicesSametime API f
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1.3.2 Sametime online meeting servi
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The Sametime Links Toolkit allows y
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►the administrator to determine w
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1.6.2 Multiplatform support in STLi
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Note: The administrator must enable
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►►closely have the meeting cent
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20 Lotus Instant Messaging/Web Conf
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2.1 Setting up the development envi
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►►►►►►Sametime 3.1 C++
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2.3.1 IBM WebSphere Studio Applicat
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Figure 2-4 New entry for Sametime C
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Figure 2-6 Adding a classpath varia
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Figure 2-9 Adding a new library4. N
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Figure 2-11 Adding a library to the
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Figure 2-13 Environment Variables s
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Figure 2-16 The Sametime C++ Toolki
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Figure 2-18 Directories options3. F
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6. Having selected the Library file
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Figure 2-24 Selecting the Reference
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3.1 What is a bot?The term bot is d
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The method you choose to employ dep
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►►loginByToken(servername, user
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method returns the word the end use
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or instructions on how to use the b
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Figure 3-3 Buddylist showing bot on
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import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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Page 102 and 103: 4.1 Overview of Web servicesAs you
Page 104 and 105: POST request the ability to interac
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Page 110 and 111: WatchList object. Finally, it logs
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Page 114 and 115: Figure 4-2 Launch Configurations di
Page 116 and 117: Figure 4-5 Defining the Web project
Page 118 and 119: Figure 4-7 Selecting the project pr
Page 120 and 121: Figure 4-9 Adding the Java Client T
Page 122 and 123: Figure 4-12 UserStatus.java file im
Page 124 and 125: Figure 4-14 Web Service Java Bean I
Page 126 and 127: Figure 4-16 Web Service Binding Pro
Page 128 and 129: Table 4-1 Test JSP files created by
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Page 132 and 133: Figure 4-21 Result.jsp showing user
Page 134 and 135: Figure 4-22 Change the default User
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Page 142 and 143: Figure 4-30 Testing the service wit
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Page 146 and 147: 5.1 Overview of the Chat Logging SP
Page 150 and 151: Development Kit (SDK) documentation
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Page 154 and 155: ►►►►►►►stDdaClTimerEv
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Page 158 and 159: 6.1 Using Sametime within a workflo
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Page 182 and 183: 7.1 The BuddyList service advantage
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Page 186 and 187: Figure 7-2 Login dialogAdding peopl
Page 188 and 189: Figure 7-5 Chat dialogLogging out f
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Enumeration myAttribs = null;String
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}}m_myself.changeSection(m_queue);}
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Example 8-7 Establishing a Sametime
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RedPanelDiscussionSA PlacesAdminHan
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RedPanelDiscussionSAPlacesAdminHand
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Example 8-9 Determining which secti
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ActivityHandlerPlaceMonitorActivity
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Example 8-11 textReceived eventpubl
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} else {translatedText = inputText;
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218 Lotus Instant Messaging/Web Con
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9.1 Overview of Sametime LinksThe S
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Lotus QuickPlace. Contact IBM Lotus
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Example 9-2 Call to the Sametime Li
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The files within the STLINKS direct
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transcript.html is referenced in:
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Figure 9-8 announcement.html frames
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The frameset layout is shown in Fig
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Figure 9-14 im.htmlThe frameset lay
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Figure 9-18 invitation.html framese
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Figure 9-21 inviteOthers.htmlThe fr
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The frameset layout for nway.html i
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Figure 9-28 place.htmlThe frameset
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9.5 Building an interactive Web sit
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After making these changes, you may
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4. Provide a Web page for the agent
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that the agent will load. Within th
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perfectly suitable. However, in the
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If you understand JavaScript, you w
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9.6 Using Sametime Links with botsO
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the message and would be inconsiste
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9.7.1 The sample pop-up menuThe sam
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9.7.2 Starting with a Sametime Link
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Example 9-8 STLinkClicked functionv
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function showMenu(userName, display
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which group the user is added to. T
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1. In the head section of the page,
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10.1 IBM WebSphere Portal Server ov
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Figure 10-2 WebSphere Portal archit
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While writing this redbook, we used
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While these portlets were made avai
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These sections assume that the read
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►►►►DominoServiceThe Domino
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“Additional material” on page 4
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Figure 10-7 Sametime enabled portle
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Figure 10-9 Adding a button to chan
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10.4 STLinks API approach to enabli
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10.4.3 ConclusionBy using this tech
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11.1 Typical reasons for branding t
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.Figure 11-2 After: Customized Same
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11.2.2 Changing the lookChanging th
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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►►A broad set of applications h
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External customersFME’s customers
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DepartmentRoles and responsibilitie
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13.3.1 Software componentsIn this s
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Table 13-4 Objectives of each imple
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available. When appropriate, users
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Figure 13-5 An example page from FM
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►Change the text above the user n
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Figure 13-7 FME’s customized Same
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Methodology for implementing presen
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By integrating this with your Web a
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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