Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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International Technical Support OrganizationLotus Instant Messaging/Web Conferencing(Sametime): Building Sametime-EnabledApplicationsNovember 2003SG24-7037-00
Page 1: Front coverLotus Instant Messaging/
Page 5 and 6: ContentsNotices . . . . . . . . . .
Page 7 and 8: Chapter 6. Sametime and workflow. .
Page 9 and 10: 10.1.1 IBM WebSphere Portal overvie
Page 11 and 12: Lessons learned . . . . . . . . . .
Page 13 and 14: NoticesThis information was develop
Page 15 and 16: PrefaceIn this IBM Redbook, we expl
Page 17 and 18: Thanks to the following people for
Page 19 and 20: Part 1Part 1 IntroductionThis part
Page 21 and 22: 1Chapter 1.Overview of SametimeIBM
Page 23 and 24: 1.1 Benefits and importance of coll
Page 25 and 26: much more personal and productive t
Page 27 and 28: 1.3.3 Sametime customization and in
Page 29 and 30: Web graphics) can also be exchanged
Page 31 and 32: This following sections discuss the
Page 33 and 34: Community Server ToolkitNo work is
Page 35 and 36: Chapter 6, “Sametime and workflow
Page 37 and 38: is to illustrate an overview of the
Page 39 and 40: 2Chapter 2.Setting up the developme
Page 41 and 42: Figure 2-1 Listing of the toolkit l
Page 43 and 44: The Community Server Toolkit is an
Page 45 and 46: Figure 2-3 Adding a new classpath v
Page 47 and 48: Figure 2-5 Java project details8. O
Page 49 and 50: 10.Click Finish to create the proje
Page 51 and 52: Figure 2-10 Locate the Client Toolk
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Figure 2-12 Select the Client Toolk
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Figure 2-15 Editing the classpath v
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Note: For full details on the conte
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would add the additional directorie
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Figure 2-23 The Sametime COM Toolki
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Figure 2-25 Selecting the COM Toolk
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Part 2Part 2 Sametimeenablingapplic
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3Chapter 3.Sametime BotsThis chapte
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As long as it is logged in, a bot i
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service. The Sametime Toolkits incl
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It is important for our bot to know
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private Thread botThread;private ST
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}System.exit(0);EchoBot echoBot = n
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Figure 3-5 Bot responds with applic
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}In the login() method (Example 3-6
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eturn;String returnText = "";return
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extends SametimeBotThe class then o
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if (doc != null){strQuestionSearch
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Figure 3-6 View in Notes database s
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Figure 3-10 Bot responds with searc
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We also modify the imClosed() metho
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}return returnText;If the user is r
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Figure 3-15 Bot responds with trans
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►It is important to remember that
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4Chapter 4.Web servicesThis chapter
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On the server side, a Web server an
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import com.lotus.sametime.core.type
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Example 4-4 UserStatus getUserStatu
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}}private boolean isLoggedIn(){if(m
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}}while (m_bFinished == false);m_wa
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Figure 4-1 Running UserStatus appli
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If the user is online, but in an
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Figure 4-6 Defining the EAR project
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Figure 4-8 Java Build Path: Librari
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system and click Next, then browse
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Figure 4-13 Web Service Deployment
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Figure 4-15 Web Service Java Bean M
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Figure 4-17 Web Service Test dialog
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Figure 4-18 TestClient.jsp launched
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Figure 4-20 Result.jsp showing user
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Important: This section assumes you
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Figure 4-23 Replace the localhost v
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Figure 4-25 Confirmation screen fol
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Figure 4-27 Start the RedBookServic
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Figure 4-29 Accessing TestClient.js
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Important: This chapter has not att
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5Chapter 5.Chat Logging/DDA Toolkit
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which runs the NASDAQ exchange, ech
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uild a chat logger to capture these
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Example 5-1 stDdaClApi.cpp#include
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***********************************
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Example 5-2 shows a modified stDdaC
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6Chapter 6.Sametime and workflowThi
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could provide summary information g
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}}e.printStackTrace();The sendAnnou
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You can test the agent by running i
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(Your code goes here)short shAnnoun
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page 97. We can use WebSphere Studi
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import org.apache.soap.transport.ht
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We can now modify our Notes workflo
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Figure 6-9 Using the AnnouncementWe
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Figure 6-11 Microsoft Excel Visual
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'Create the SOAP EnvelopestrEnvelop
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the function CommandButton1_Click h
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7Chapter 7.BuddyList serviceThis ch
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One of the toolkit official samples
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Figure 7-1 The Sametime 3.1 C++ Too
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Removing people from the awareness
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7.3 Setting up the development envi
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First, we will need to add a new me
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When the service is down, we set th
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Next, we will save the BL structure
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Example 7-8 Adding a new uservoid A
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At the end of the AwarenessList::Re
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8Chapter 8.Places and Place awarene
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8.1.4 What are attributes and why u
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8.3.1 Applying Places to the contex
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Section nameAudience SectionDescrip
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►►soap.jar (Used by Web Service
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Figure 8-2 Panel Discussion applet:
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enabled. This drop-box allows the p
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if (newSection.isStage()) {newSecti
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Example 8-3 Panel discussion applet
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}} else if (event.getSource() == m_
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this.isPanelMember = (i == 1) ? tru
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m_saService.loginAsServerApp(host,
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If the setDefaultSections() call is
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Note: Even though in the panel disc
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m_queue.addSectionListener(m_queueM
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Example 8-10 userEntered and userLe
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hashedText = (String) translatedMsg
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}8.6 SummaryIn this chapter, we hav
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9Chapter 9.Sametime LinksSametime L
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and messages, and so on. ST Links i
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9.3 Enabling live names in a Web pa
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Within this directory, you will fin
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statusFrame.htmlThis file is used t
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Figure 9-6 announceBtn.htmlannounce
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chatApplet.htmlThis page is never s
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.Figure 9-13 directory.htmldirector
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Figure 9-16 inputFrame.htmlinputFra
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.Figure 9-20 inviteFrame.htmlinvite
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Figure 9-23 meetingTools.htmlnway.h
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peopleHeader.html is referenced in:
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esolve.htmlThis page (Figure 9-30)
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9.5.1 Provide the customer with a b
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document.writeln('
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Log the visitor into SametimeTo log
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STUserName = prompt("Enter Sametime
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function STLinksLoggedIn(){STLinksE
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}........ Left="+winIndex*20);to:fu
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Figure 9-33 Instant Technologies St
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The stlinksAppletIsUp function in E
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When a person is offline, Sametime
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The styles for online and offline l
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contents are shown in Example 9-10.
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Example 9-13 Providing logged in st
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Example 9-16 getEmailAddress functi
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Note: You must use the URL, not the
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10Chapter 10.Sametime-enabling port
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►►►Federated access to hundre
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Portlets run inside the portlet con
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WebSphere Portal Extend includes a
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Figure 10-5 New portlets in WebSphe
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When to use the Collaborative Compo
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Important: The peopleinit tag is in
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Table 10-1 Resources to be added to
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Using the person tag eliminates the
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Example 10-3 Code for changeMyStatu
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Example 10-4 JSP HEAD tags to call
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WebSphere Portal Server are conveni
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11Chapter 11.Customizing the Online
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Figure 11-1 Before: Sametime Meetin
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11.2.1 Changing the page headerThe
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►►" background-repeat: no-repea
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11.2.3 Using a Java Server Page (JS
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To help you visualize the customiza
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Figure 11-6 Directory appletSelect
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Sending a notificationThe following
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Here are the high-level steps to im
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NameSendInvitation_UpdateInvitation
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} else {isVInvite = false;frmVInvit
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Important: The modifications printe
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meetings they would like to delete.
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dURL = '//frmInvitation?OpenForm&pa
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SendInvitationForm:Print |Location:
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Table 11-3 Test case 2ItemDescripti
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Table 11-5 Test case 4ItemDescripti
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11.4 SummaryIn the chapter, we have
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12Chapter 12.Ideas for customizatio
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the textReceived() method is called
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12.2.2 The RichTextClient Sametime
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Figure 12-3 Applet receiving back o
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Example 12-6 Applet’s dataReceive
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The TokenGenerator imports a number
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Example 12-10 SametimeToken variabl
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{}}while (isLoggedIn() == false &&
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}// end getTokenWhen the user is su
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Example 12-17 Sample applet init()
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User STLinksInASP.asp TokenGenerato
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Tip: In order to use the common nam
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Part 3itPart 3 BringingtogetherIn t
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13Chapter 13.Visioning scenario:Sam
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13.1 The scenarioThe scenario that
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Outside WorldHospitalsHealthcarePro
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DepartmentRoles and responsibilitie
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Figure 13-2 illustrates an overview
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Table 13-3 Supported platforms matr
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With those standard features, we ar
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PeopleAwarenessWhite Board and Appl
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Customizing the logon screenUpon in
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Important: Customizing the default
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we will discuss how to integrate pr
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Presence awareness is implemented u
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Figure 13-9 Live names within the c
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must simply call the offline messen
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Once you click on the Community Ser
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Figure 13-13 Offline Messenger Bot
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CustomerCall CenterTechnicalSupport
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►►Section 13.7.2, “Provide cu
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User Interface Layer12Bot LogicComp
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Example 13-6 Code to search for inc
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Company's Web Site (Bots Interface)
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Defining the business rules for onl
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Company's Web Site InterfaceSite Ar
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Figure 13-20 Customer side user int
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Figure 13-21 User Interface example
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These Places can be structured and
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Implementing the attendant sideBasi
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4. Save the new DLL under the name
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CustomersUser Interface LayerTown H
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CustomerAwarenessMain Discussion Th
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CustomersUser Interface LayerTown H
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Example 13-13 Java code to call Web
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Figure 13-29 Example of a portalize
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13.9 ConclusionThis chapter has ill
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Part 4Part 4 AppendixesThe followin
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AAppendix A.Visualizing SametimeThi
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Figure A-1 Architecture of the Visu
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Figure A-2 Association Model of a S
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Figure A-4 Network Visualization Ta
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call.setMethodName("logCloseSession
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private static Call createCall(){Ca
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esults = statement.executeQuery();w
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Appendix A. Visualizing Sametime 44
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from, though there are a handful of
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BAppendix B.Online customer support
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Sametime functionality supporting t
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Figure B-3 Customer problem report
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RequestChatReadyChattingFigure B-5
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Similar to the customer chat window
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Customer Agent 1 Agent 2Customerbro
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CAppendix C.Additional materialThis
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File namest_enabling_portlets_sampl
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Related publicationsThe publication
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►►IBM - Sametime Fix List Datab
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IndexAactive call center 408Active
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JBuilder 31JDK 35Llanguage 417Light
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SPI 411StatusListener interface 87,
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