Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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1.6.2 Multiplatform support in STLinks ToolkitSTLinks Toolkit now has multiplatform support in Sametime 3.1. Platform supportnow includes the AIX, Solaris, and Linux platforms. Browser support now alsoincludes Netscape 7 instead of Netscape 4.7. Operating system and browsercompatibility is shown in Table 1-1.Table 1-1 Operating system and browser compatibility for Sametime Links ToolkitOperating systemBrowser versionWindows IE 5 and higher, Netscape 7AIX Netscape 7Solaris Netscape 7Linux Netscape 71.6.3 Status on login supportA new feature in Sametime 3.1 is the Status on Login feature. This feature givesyou the ability to choose your status upon initially logging in to the community. Inall the previous Sametime releases, whenever the user logged in to thecommunity (from any client), his status automatically became Active. The userhad to change it manually, or have the client change it through an automatedprocess. In some cases, this could cause an extra refresh for other users’ contactlists, as well as create an unnecessary pop up alert dialog for other clients. Anexample of this scenario is as follows:1. User 1 asks to be alerted about user 2 whenever he becomes Active. User 2logs in and then the client automatically changes his status to an Away mode.2. User 1 will get the alert that the user is Active and then will see him as anAway in the contact list. This type of scenario could be very confusing tousers.We can avoid this problem by using the new feature Status on Login. Using thisfeature tells the server to log in user 2 with status of Away, so user 1 will not getthe alert. This feature has been added to the Java and C++ Toolkits.Java/C++ ToolkitsThere is a new method in the CommunityService:►setLoginStatus (bool forceChangeStatus, STUserStatus loginStatus): Setsthe status to be used in the next login try (does not affect current user status).14 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
Community Server ToolkitNo work is needed; you will get this feature by using the latest Java Toolkit.1.6.4 STLinks scalability upgradeAs part of the Sametime 3.1 release, scalability improvements have been madeto more easily support up to 300,000 concurrent Sametime Links clients.Sametime Links is installed out of the box as part of Sametime 3.x and can easilysupport, on a single server, several thousand concurrent Sametime Links usersin addition to tens of thousands of regular Sametime clients, such as SametimeConnect. In order to support a very large number of Sametime Links clients,additional hardware is required. We measured a clustered architecture with up to15 machines. Our results (see Table 1-2) show a linear scaling as we increasedthe number of machines. Overall, we demonstrated that Sametime could support300K concurrent Sametime Links clients, with a high probability that more can besupported with additional machines.Table 1-2 Scaling Sametime LinksCommunity hub machinesSTLinks/MuxmachinesSametime Links clientsupported1 1 25,0001 2 50,0001 3 75,0001 4 100,0002 8 200,0003 12 300,000Prior to the release of Sametime 3.1, customers and the development teamexperienced many issues getting to this level of scalability. Accordingly, thesefixes are part of the Sametime 3.1 release.1.6.5 Fixed window size and place in chat dialogsThis feature is enabled only for developers who use the Java Toolkit UIcomponent.End users can control the default location on their screen in which chat windowspop up when the user participates in a chat session. End users can also controlthe size of the chat window when it pops up on the screen.Chapter 1. Overview of Sametime 15
Page 1: Front coverLotus Instant Messaging/
Page 4 and 5: Note: Before using this information
Page 6 and 7: 2.3.5 Microsoft Visual C++ . . . .
Page 8 and 9: 8.4.4 Sametime server preparation .
Page 10 and 11: Part 3. Bringing it together. . . .
Page 12 and 13: xLotus Instant Messaging/Web Confer
Page 14 and 15: TrademarksThe following terms are t
Page 16 and 17: Jonas Covey is a Senior I/T Special
Page 18 and 19: Become a published authorJoin us fo
Page 20 and 21: 2 Lotus Instant Messaging/Web Confe
Page 22 and 23: 3.1 APIs. Finally, we describe the
Page 24 and 25: 1.3 Sametime servicesSametime API f
Page 26 and 27: 1.3.2 Sametime online meeting servi
Page 28 and 29: The Sametime Links Toolkit allows y
Page 30 and 31: ►the administrator to determine w
Page 34 and 35: Note: The administrator must enable
Page 36 and 37: ►►closely have the meeting cent
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Page 40 and 41: 2.1 Setting up the development envi
Page 42 and 43: ►►►►►►Sametime 3.1 C++
Page 44 and 45: 2.3.1 IBM WebSphere Studio Applicat
Page 46 and 47: Figure 2-4 New entry for Sametime C
Page 48 and 49: Figure 2-6 Adding a classpath varia
Page 50 and 51: Figure 2-9 Adding a new library4. N
Page 52 and 53: Figure 2-11 Adding a library to the
Page 54 and 55: Figure 2-13 Environment Variables s
Page 56 and 57: Figure 2-16 The Sametime C++ Toolki
Page 58 and 59: Figure 2-18 Directories options3. F
Page 60 and 61: 6. Having selected the Library file
Page 62 and 63: Figure 2-24 Selecting the Reference
Page 68 and 69: 3.1 What is a bot?The term bot is d
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Page 72 and 73: ►►loginByToken(servername, user
Page 74 and 75: method returns the word the end use
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Page 78 and 79: Figure 3-3 Buddylist showing bot on
Page 80 and 81: import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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The degree to which you enhance thi
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82 Lotus Instant Messaging/Web Conf
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4.1 Overview of Web servicesAs you
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POST request the ability to interac
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The application contains a main() m
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}System.err.println("Error: cannot
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WatchList object. Finally, it logs
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}}m_requestedUser = (STUser) event.
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Figure 4-2 Launch Configurations di
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Figure 4-5 Defining the Web project
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Figure 4-7 Selecting the project pr
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Figure 4-9 Adding the Java Client T
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Figure 4-12 UserStatus.java file im
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Figure 4-14 Web Service Java Bean I
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Figure 4-16 Web Service Binding Pro
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Table 4-1 Test JSP files created by
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Figure 4-19 Clicking link for getUs
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Figure 4-21 Result.jsp showing user
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Figure 4-22 Change the default User
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Figure 4-24 WebSphere Application S
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Figure 4-26 RedbookServiceEAR in li
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Figure 4-28 Confirmation screen fol
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Figure 4-30 Testing the service wit
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126 Lotus Instant Messaging/Web Con
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5.1 Overview of the Chat Logging SP
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emaining major accounting firms and
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Development Kit (SDK) documentation
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***********************************
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►►►►►►►stDdaClTimerEv
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Note particularly the highlighted c
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6.1 Using Sametime within a workflo
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The class is a Domino java agent, s
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}else{m_shAnnouncementStatus = -1;m
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Example 6-6 Click button eventSub C
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Figure 6-4 Announcement sent to act
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Figure 6-6 Announcement delivered u
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call.setTargetObjectURI ("urn:Annou
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send an HTML tag to a user logged
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Figure 6-10 Microsoft Excel integra
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Figure 6-12 Enabling access to the
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With this code, a SOAP envelope is
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7.1 The BuddyList service advantage
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7.2 Overview of the Extended Live N
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Figure 7-2 Login dialogAdding peopl
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Figure 7-5 Chat dialogLogging out f
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Figure 7-8 Adding library pathOnce
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7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Enumeration myAttribs = null;String
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}}m_myself.changeSection(m_queue);}
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Example 8-7 Establishing a Sametime
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RedPanelDiscussionSA PlacesAdminHan
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RedPanelDiscussionSAPlacesAdminHand
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Example 8-9 Determining which secti
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ActivityHandlerPlaceMonitorActivity
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Example 8-11 textReceived eventpubl
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} else {translatedText = inputText;
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9.1 Overview of Sametime LinksThe S
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Lotus QuickPlace. Contact IBM Lotus
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Example 9-2 Call to the Sametime Li
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The files within the STLINKS direct
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transcript.html is referenced in:
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Figure 9-8 announcement.html frames
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The frameset layout is shown in Fig
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Figure 9-14 im.htmlThe frameset lay
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Figure 9-18 invitation.html framese
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Figure 9-21 inviteOthers.htmlThe fr
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The frameset layout for nway.html i
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Figure 9-28 place.htmlThe frameset
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9.5 Building an interactive Web sit
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After making these changes, you may
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4. Provide a Web page for the agent
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that the agent will load. Within th
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perfectly suitable. However, in the
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If you understand JavaScript, you w
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9.6 Using Sametime Links with botsO
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the message and would be inconsiste
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9.7.1 The sample pop-up menuThe sam
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9.7.2 Starting with a Sametime Link
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Example 9-8 STLinkClicked functionv
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function showMenu(userName, display
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which group the user is added to. T
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1. In the head section of the page,
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10.1 IBM WebSphere Portal Server ov
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Figure 10-2 WebSphere Portal archit
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While writing this redbook, we used
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While these portlets were made avai
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These sections assume that the read
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►►►►DominoServiceThe Domino
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“Additional material” on page 4
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Figure 10-7 Sametime enabled portle
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Figure 10-9 Adding a button to chan
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10.4 STLinks API approach to enabli
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10.4.3 ConclusionBy using this tech
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11.1 Typical reasons for branding t
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.Figure 11-2 After: Customized Same
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11.2.2 Changing the lookChanging th
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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►►A broad set of applications h
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External customersFME’s customers
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DepartmentRoles and responsibilitie
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13.3.1 Software componentsIn this s
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Table 13-4 Objectives of each imple
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available. When appropriate, users
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Figure 13-5 An example page from FM
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►Change the text above the user n
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Figure 13-7 FME’s customized Same
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Methodology for implementing presen
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By integrating this with your Web a
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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