Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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that the agent will load. Within the section of this page, we need thefollowing:Where codebase is the URL of the directory where the ST Links run-time filesare:http:///sametime/agentstlinksAs with the customer pages, we need to add the function setSTLinksURL toensure the correct HTML pages are loaded. The function setSTLinksURL tellsthe Sametime Links where these HTML files are located on the Sametimeserver:setSTLinksURL("","EN","");Where ORIGINALCODEBASE is the URL of the directory where the original STLinks run-time files are:http:///sametime/stlinksCODEBASE is the URL of the directory where the customized agent ST Linksfiles are:http:///sametime/agent st linksFor complete details on stSTLinksURL function and its parameters, please referto the stSTLinksURL function description within the Sametime Links JavascriptAPI Reference, which is included in Sametime Software Development Kit (SDK)(see 2.2.1, “Sametime Software Development Kit (SDK) documentation” onpage 22 for more details).Next, we need some means of getting the agent's Sametime login details. Forthe purpose of this sample, the easiest way is to use JavaScript's promptcommand. So we need some variables to store the agent's user name andpassword, the prompt functions to get them from the users, and thewriteSTLinksApplet to log the agent in. The code in Example 9-4 demonstrateshow to do these tasks.Example 9-4 Prompting for login details//Declare variables that will be used to store agent detailsvar STUserName, STPassword;//Prompt for Agents name250 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
STUserName = prompt("Enter Sametime Login Name.","");//Prompt for Agents passwordSTPassword = prompt("Enter Sametime Password.","");//Using the variables storing the name and password login to STLINKSwriteSTLinksApplet(STUserName,STPassword,false);Display the number of people in the "WEBSITE" PlaceWe need a Place on the page to let the agent see how many people are in thePlace "WEBSITE", which is done using the Sametime Links functionwritePlaceCounter within the page. The following HTML on the agents page willallow you to see how many people are in the Place "WEBSITE":writePlaceCounter("WEBSITE","WEBSITE",false);The first parameter being passed to the writePlaceCounter is the nameidentifying the Place, and the second parameter is the display name for thePlace, which appears in the window title when the Place counter is clicked on.The third parameter is if you want to keep the person in the Place for 30 secondsbefore being seen as having left the Place; as this is an agent, we will set it tofalse. By using the function writePlaceCounter within a page, it automatically logsyou into the Place to get the status. So if an agent loads this page, and there areno other agents or customers logged on to the site, the Place counter willindicate "1", which indicates they are in the Place. If another agent, or a customerenters the Place, the counter will increase by 1 to "2".By clicking on the counter, the window shown in “place.html” on page 241appears, displaying who the people are in the "WEBSITE" Place. For this simpleexample, it is easy tell agents from customers, as all the customers will havenames like Userxxx/Guest.In the place.html dialog, the agent can click on a customer’s name to initiate aninstant messaging conversation with them. From that conversation, it is possiblefor the agent to start screen sharing or send the customer URLs, or even involveother people in the conversation through the use of n-way chat. You can evenstart a meeting using audio/video and screen sharing to demonstrate how to dosomething.Now, we could stop right here, and from the customer’s point of view you wouldhave a very powerful, proactive interaction offering on your Web site, and if youwere a single agent watching the Web site, then you will probably find thisChapter 9. Sametime Links 251
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Front coverLotus Instant Messaging/
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Note: Before using this information
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2.3.5 Microsoft Visual C++ . . . .
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8.4.4 Sametime server preparation .
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Part 3. Bringing it together. . . .
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xLotus Instant Messaging/Web Confer
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TrademarksThe following terms are t
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Jonas Covey is a Senior I/T Special
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Become a published authorJoin us fo
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2 Lotus Instant Messaging/Web Confe
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3.1 APIs. Finally, we describe the
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1.3 Sametime servicesSametime API f
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1.3.2 Sametime online meeting servi
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The Sametime Links Toolkit allows y
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►the administrator to determine w
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1.6.2 Multiplatform support in STLi
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Note: The administrator must enable
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►►closely have the meeting cent
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20 Lotus Instant Messaging/Web Conf
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2.1 Setting up the development envi
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►►►►►►Sametime 3.1 C++
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2.3.1 IBM WebSphere Studio Applicat
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Figure 2-4 New entry for Sametime C
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Figure 2-6 Adding a classpath varia
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Figure 2-9 Adding a new library4. N
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Figure 2-11 Adding a library to the
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Figure 2-13 Environment Variables s
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Figure 2-16 The Sametime C++ Toolki
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Figure 2-18 Directories options3. F
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6. Having selected the Library file
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Figure 2-24 Selecting the Reference
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3.1 What is a bot?The term bot is d
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The method you choose to employ dep
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►►loginByToken(servername, user
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method returns the word the end use
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or instructions on how to use the b
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Figure 3-3 Buddylist showing bot on
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import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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The degree to which you enhance thi
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4.1 Overview of Web servicesAs you
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POST request the ability to interac
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The application contains a main() m
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}System.err.println("Error: cannot
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WatchList object. Finally, it logs
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}}m_requestedUser = (STUser) event.
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Figure 4-2 Launch Configurations di
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Figure 4-5 Defining the Web project
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Figure 4-7 Selecting the project pr
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Figure 4-9 Adding the Java Client T
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Figure 4-12 UserStatus.java file im
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Figure 4-14 Web Service Java Bean I
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Figure 4-16 Web Service Binding Pro
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Table 4-1 Test JSP files created by
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Figure 4-19 Clicking link for getUs
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Figure 4-21 Result.jsp showing user
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Figure 4-22 Change the default User
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Figure 4-24 WebSphere Application S
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Figure 4-26 RedbookServiceEAR in li
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Figure 4-28 Confirmation screen fol
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Figure 4-30 Testing the service wit
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126 Lotus Instant Messaging/Web Con
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5.1 Overview of the Chat Logging SP
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emaining major accounting firms and
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Development Kit (SDK) documentation
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***********************************
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►►►►►►►stDdaClTimerEv
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Note particularly the highlighted c
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6.1 Using Sametime within a workflo
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The class is a Domino java agent, s
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}else{m_shAnnouncementStatus = -1;m
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Example 6-6 Click button eventSub C
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Figure 6-4 Announcement sent to act
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Figure 6-6 Announcement delivered u
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call.setTargetObjectURI ("urn:Annou
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send an HTML tag to a user logged
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Figure 6-10 Microsoft Excel integra
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Figure 6-12 Enabling access to the
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With this code, a SOAP envelope is
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7.1 The BuddyList service advantage
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7.2 Overview of the Extended Live N
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Figure 7-2 Login dialogAdding peopl
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Figure 7-5 Chat dialogLogging out f
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Figure 7-8 Adding library pathOnce
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7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Page 242 and 243: Example 9-2 Call to the Sametime Li
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Page 248 and 249: Figure 9-8 announcement.html frames
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Page 260 and 261: Figure 9-28 place.htmlThe frameset
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Page 312 and 313: 10.4.3 ConclusionBy using this tech
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.Figure 11-2 After: Customized Same
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11.2.2 Changing the lookChanging th
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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►►A broad set of applications h
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External customersFME’s customers
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DepartmentRoles and responsibilitie
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13.3.1 Software componentsIn this s
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Table 13-4 Objectives of each imple
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available. When appropriate, users
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Figure 13-5 An example page from FM
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►Change the text above the user n
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Figure 13-7 FME’s customized Same
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Methodology for implementing presen
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By integrating this with your Web a
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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