Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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to the template DLL provided in the SPI template, we can record everyconversation taken within users on one or more Sametime servers. Note thefollowing two additional requirements necessary to make this tool fully functional:► There is no transcript retrieval tool available. We must design our own.►The chat transcripts are recorded in text files located on a directory indicatedon the sametime.ini file.However, we can design our own DLL (W32) or shared library (AIX) based on atemplate offered by the SPI. In this case, we are able to address thecharacteristics listed above by recording the transcripts to a database, forexample, then implementing some solution specific features.Attention: For detailed information on the Chat Logging SPI, refer to theChapter 5, “Chat Logging/DDA Toolkit” on page 127.To implement Chat Logging within FME environment we must read and properlyunderstand the Chat Logging characteristics and considerations. In order tounderstand the whole picture of the Chat Logging feature of Sametime, we referto the Sametime 3.1 Directory and Database Access Toolkit Developer’s Guideon the toolkit documentation. Also, we refer to Chapter 5, “Chat Logging/DDAToolkit” on page 127.Building and installing the chat logging DLLIt is best to follow these general steps for building and installing a chat loggingDLL:1. Study the provided sample, StChatLogFile.dll. To access the sample, clickChat Logging SPI Sample on the Directory and Database Access SPI Toolkithome page. For more information about the sample, refer to the “ChatLogging SPI Sample” section of the Sametime 3.1 Directory and DatabaseAccess Toolkit Developer’s Guide documentation.2. Use the template version StChatLogDummy.dll to create a new Chat LoggingSPI implementation. To access the template version, click Chat Logging SPIHeader Files on the “Directory and Database Access SPI Toolkit” homepage.Attention: When building your chat logging DLL, leave the sampleunchanged.3. When creating a new DLL, use the debug mechanisms and make sure debugmessages are being saved in the trace files to facilitate troubleshootingduring the development and use of the DLL.412 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
4. Save the new DLL under the name StChatLog.dll.5. Test the created DLL.Attention: Do not install a new chat logging DLL until you have tested itthoroughly; DLLs directly affect server components operation.6. Replace the dummy chat logging DLL on the Sametime server with the newlycreated DLL (StChatLog.dll). The new DLL must be placed in the defaultdirectory that contains all other DLLs. The default directory is C:\Sametime. Ifmore than one server is included in the community, replace the DLL for eachserver.7. Make the necessary changes in the stconfig.nsf file of each Sametime serverin the community. For more information, see the “Administration” section inChapter 2 of the Sametime 3.1 Directory and Database Access ToolkitDeveloper's Guide. This document is included as part of the Sametime SDK.For additional information on accessing this documentation, please refer to2.2.1, “Sametime Software Development Kit (SDK) documentation” onpage 22.8. To activate the created chat logging DLL, start and stop the Sametime serveron which the DLL is installed. If the Sametime community contains more thanone Sametime server, start and stop all servers in the community.For more information on working with Sametime servers, refer to the Sametime3.1 Installation Guide and the Sametime 3.1 Administrator’s Guide (see 2.2.1,“Sametime Software Development Kit (SDK) documentation” on page 22 forinformation on accessing these publications).The resultsBy implementing this resource, we can record all chat dialogs placed betweenFME agents and external customers. Each chat is recorded on a separated textfile beneath the directory specified on the Sametime configuration database.13.7.5 Allow educational sessions with customersRealizing the potential of the Sametime solution within the company, people atFictitious Medical Equipment wish to continue extending the reach of theSametime features to customers. As a final capability, they wish to providefunctionality for online moderated discussions that can serve as educationalsessions for customers.The solution is based upon the following requirements:► Customers should be able to connect through a browser based client.Chapter 13. Visioning scenario: Sametime enterprise integration 413
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Front coverLotus Instant Messaging/
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Note: Before using this information
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2.3.5 Microsoft Visual C++ . . . .
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8.4.4 Sametime server preparation .
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Part 3. Bringing it together. . . .
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xLotus Instant Messaging/Web Confer
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TrademarksThe following terms are t
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Jonas Covey is a Senior I/T Special
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Become a published authorJoin us fo
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2 Lotus Instant Messaging/Web Confe
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3.1 APIs. Finally, we describe the
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1.3 Sametime servicesSametime API f
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1.3.2 Sametime online meeting servi
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The Sametime Links Toolkit allows y
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►the administrator to determine w
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1.6.2 Multiplatform support in STLi
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Note: The administrator must enable
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►►closely have the meeting cent
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20 Lotus Instant Messaging/Web Conf
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2.1 Setting up the development envi
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►►►►►►Sametime 3.1 C++
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2.3.1 IBM WebSphere Studio Applicat
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Figure 2-4 New entry for Sametime C
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Figure 2-6 Adding a classpath varia
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Figure 2-9 Adding a new library4. N
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Figure 2-11 Adding a library to the
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Figure 2-13 Environment Variables s
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Figure 2-16 The Sametime C++ Toolki
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Figure 2-18 Directories options3. F
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6. Having selected the Library file
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Figure 2-24 Selecting the Reference
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3.1 What is a bot?The term bot is d
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The method you choose to employ dep
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►►loginByToken(servername, user
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method returns the word the end use
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or instructions on how to use the b
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Figure 3-3 Buddylist showing bot on
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import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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The degree to which you enhance thi
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4.1 Overview of Web servicesAs you
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POST request the ability to interac
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The application contains a main() m
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}System.err.println("Error: cannot
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WatchList object. Finally, it logs
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}}m_requestedUser = (STUser) event.
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Figure 4-2 Launch Configurations di
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Figure 4-5 Defining the Web project
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Figure 4-7 Selecting the project pr
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Figure 4-9 Adding the Java Client T
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Figure 4-12 UserStatus.java file im
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Figure 4-14 Web Service Java Bean I
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Figure 4-16 Web Service Binding Pro
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Table 4-1 Test JSP files created by
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Figure 4-19 Clicking link for getUs
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Figure 4-21 Result.jsp showing user
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Figure 4-22 Change the default User
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Figure 4-24 WebSphere Application S
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Figure 4-26 RedbookServiceEAR in li
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Figure 4-28 Confirmation screen fol
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Figure 4-30 Testing the service wit
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126 Lotus Instant Messaging/Web Con
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5.1 Overview of the Chat Logging SP
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emaining major accounting firms and
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Development Kit (SDK) documentation
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***********************************
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►►►►►►►stDdaClTimerEv
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Note particularly the highlighted c
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6.1 Using Sametime within a workflo
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The class is a Domino java agent, s
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}else{m_shAnnouncementStatus = -1;m
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Example 6-6 Click button eventSub C
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Figure 6-4 Announcement sent to act
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Figure 6-6 Announcement delivered u
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call.setTargetObjectURI ("urn:Annou
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send an HTML tag to a user logged
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Figure 6-10 Microsoft Excel integra
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Figure 6-12 Enabling access to the
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With this code, a SOAP envelope is
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7.1 The BuddyList service advantage
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7.2 Overview of the Extended Live N
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Figure 7-2 Login dialogAdding peopl
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Figure 7-5 Chat dialogLogging out f
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Figure 7-8 Adding library pathOnce
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7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Enumeration myAttribs = null;String
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}}m_myself.changeSection(m_queue);}
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Example 8-7 Establishing a Sametime
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RedPanelDiscussionSA PlacesAdminHan
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RedPanelDiscussionSAPlacesAdminHand
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Example 8-9 Determining which secti
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ActivityHandlerPlaceMonitorActivity
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Example 8-11 textReceived eventpubl
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} else {translatedText = inputText;
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9.1 Overview of Sametime LinksThe S
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Lotus QuickPlace. Contact IBM Lotus
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Example 9-2 Call to the Sametime Li
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The files within the STLINKS direct
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transcript.html is referenced in:
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Figure 9-8 announcement.html frames
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The frameset layout is shown in Fig
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Figure 9-14 im.htmlThe frameset lay
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Figure 9-18 invitation.html framese
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Figure 9-21 inviteOthers.htmlThe fr
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The frameset layout for nway.html i
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Figure 9-28 place.htmlThe frameset
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9.5 Building an interactive Web sit
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After making these changes, you may
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4. Provide a Web page for the agent
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that the agent will load. Within th
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perfectly suitable. However, in the
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If you understand JavaScript, you w
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9.6 Using Sametime Links with botsO
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the message and would be inconsiste
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9.7.1 The sample pop-up menuThe sam
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9.7.2 Starting with a Sametime Link
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Example 9-8 STLinkClicked functionv
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function showMenu(userName, display
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which group the user is added to. T
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1. In the head section of the page,
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10.1 IBM WebSphere Portal Server ov
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Figure 10-2 WebSphere Portal archit
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While writing this redbook, we used
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While these portlets were made avai
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These sections assume that the read
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►►►►DominoServiceThe Domino
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“Additional material” on page 4
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Figure 10-7 Sametime enabled portle
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Figure 10-9 Adding a button to chan
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10.4 STLinks API approach to enabli
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10.4.3 ConclusionBy using this tech
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11.1 Typical reasons for branding t
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.Figure 11-2 After: Customized Same
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11.2.2 Changing the lookChanging th
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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Page 448 and 449: OverviewSocial network analysis and
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Page 474 and 475: OverviewIn this appendix, we will d
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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