Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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Note: The administrator must enable this feature before it is available for endusers.1.7 The structure of this redbookThis redbook is divided into three parts:► Part 1: Overview of SametimeThe current chapter is intended to provide the reader with an overview ofSametime and its capabilities, as well as outline the focus and content of theredbook.In Chapter 2, “Setting up the development environment” on page 21, weexamine how to set up and configure some of the more popular integrateddevelopment environments (IDEs) for Sametime application development.Developers often are interested in learning how to develop within Sametime,yet are simply not familiar with how to properly set up a developmentenvironment. This chapter provides helpful guidance.► Part 2: Sametime-enabling ApplicationsChapter 3, “Sametime Bots” on page 49 discusses the concept of SametimeBots, what they are, and how to build them. It begins with a generaldiscussion of what a bot is, then discusses the various ways that you canbuild a Sametime Bot using the available toolkits. We examine in detail acouple of bots developed using the Java Client Toolkit to show how they workand how you can create your own. Finally, it concludes by suggestingenhancements to the bot concept, a discussion around possible deploymentscenarios, and additional ideas for potential bots.Chapter 4, “Web services” on page 83 provides an overview of Web servicesand their usage with Sametime. This chapter illustrates how you can makeonline presence awareness and instant messaging a part of any Webservices-enabled system. It provides a specific example to demonstrate howapplications created with the Java Client Toolkit can be turned into Webservices using the tools provided by WebSphere Studio ApplicationDeveloper 5.0. Once developed, it explains how these Web services can thenbe deployed to an application server, such as WebSphere Application Server,and accessed by any Web services client.Chapter 5, “Chat Logging/DDA Toolkit” on page 127 discusses the chatlogging SPI. It discusses the importance of chat logging capabilities, a topicthat is especially relevant given the recent changes within regulatorycompliance requirements. Additionally, it illustrates which capabilities arepossible using the provided SPI, while also discussing an example about howto create your own custom chat logging recorder.16 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
Chapter 6, “Sametime and workflow” on page 139 discusses how Sametimecan be used within a workflow application context. It illustrates how you canconnect your application to Sametime and leverage the functionality that itoffers. A number of different scenarios are provided to help expand yourideas about where you may wish to incorporate Sametime into existingbusiness processes. One scenario, described in detail, illustrates how toenable a Domino workflow application with awareness and instant messagingcapability. We then take this idea a step further and discuss how to utilizeSametime Web services in applications. We show a Web service that acts asan announcement service, allowing applications to send instantannouncements to selected online users.Chapter 7, “BuddyList service” on page 163 discusses the BuddyList servicecomponent. It builds upon both the “Basic Buddylist” sample provided with theSametime Toolkits, and an earlier example provided with the C++ Toolkit, the“Extended Live Names” sample. The objective of the chapter is to illustratehow the BuddyList service provides developers with an easier alternative tothe Storage service for loading a buddylist. The BuddyList service allows youto do the same actions with less coding and with no internal knowledgeregarding the attribute format in the server.Chapter 8, “Places and Place awareness” on page 183 examines Placesarchitecture in extensive detail from both a client side and server sideperspective. It reviews the concept of Places, sections, attributes, andactivities, and discusses why it is advantageous to use them. Next, itaddresses the key concepts of Places and Place architecture through anapplication example that implements a multi-lingual panel discussion byleveraging Places, sections, Place awareness, and features in the SametimeCommunity Server Toolkit.Chapter 9, “Sametime Links” on page 219 provides an overview of theSametime Links Toolkit and explains the usage and purpose of each file thatis used by Sametime Links. A detailed approach to using Sametime Links isprovided in an example of using Sametime Links on a Web site to build invisitor interaction.Chapter 10, “Sametime-enabling portlets” on page 273, covers the topic ofintegrating Sametime functionality within a portal and portlets. It discussestwo approaches to enabling portlets with presence awareness and instantmessaging capabilities:– Using the Collaborative Components API provided with WebSphere Portal– Using Sametime Links Toolkits within a portletAn example of each approach is provided.Chapter 11, “Customizing the Online Meeting Center” on page 297 discussestechniques and ideas for customizing the online meeting center to moreChapter 1. Overview of Sametime 17
Page 1: Front coverLotus Instant Messaging/
Page 4 and 5: Note: Before using this information
Page 6 and 7: 2.3.5 Microsoft Visual C++ . . . .
Page 8 and 9: 8.4.4 Sametime server preparation .
Page 10 and 11: Part 3. Bringing it together. . . .
Page 12 and 13: xLotus Instant Messaging/Web Confer
Page 14 and 15: TrademarksThe following terms are t
Page 16 and 17: Jonas Covey is a Senior I/T Special
Page 18 and 19: Become a published authorJoin us fo
Page 20 and 21: 2 Lotus Instant Messaging/Web Confe
Page 22 and 23: 3.1 APIs. Finally, we describe the
Page 24 and 25: 1.3 Sametime servicesSametime API f
Page 26 and 27: 1.3.2 Sametime online meeting servi
Page 28 and 29: The Sametime Links Toolkit allows y
Page 30 and 31: ►the administrator to determine w
Page 32 and 33: 1.6.2 Multiplatform support in STLi
Page 36 and 37: ►►closely have the meeting cent
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Page 40 and 41: 2.1 Setting up the development envi
Page 42 and 43: ►►►►►►Sametime 3.1 C++
Page 44 and 45: 2.3.1 IBM WebSphere Studio Applicat
Page 46 and 47: Figure 2-4 New entry for Sametime C
Page 48 and 49: Figure 2-6 Adding a classpath varia
Page 50 and 51: Figure 2-9 Adding a new library4. N
Page 52 and 53: Figure 2-11 Adding a library to the
Page 54 and 55: Figure 2-13 Environment Variables s
Page 56 and 57: Figure 2-16 The Sametime C++ Toolki
Page 58 and 59: Figure 2-18 Directories options3. F
Page 60 and 61: 6. Having selected the Library file
Page 62 and 63: Figure 2-24 Selecting the Reference
Page 68 and 69: 3.1 What is a bot?The term bot is d
Page 70 and 71: The method you choose to employ dep
Page 72 and 73: ►►loginByToken(servername, user
Page 74 and 75: method returns the word the end use
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Page 78 and 79: Figure 3-3 Buddylist showing bot on
Page 80 and 81: import com.lotus.sametime.community
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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The degree to which you enhance thi
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82 Lotus Instant Messaging/Web Conf
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4.1 Overview of Web servicesAs you
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POST request the ability to interac
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The application contains a main() m
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}System.err.println("Error: cannot
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WatchList object. Finally, it logs
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}}m_requestedUser = (STUser) event.
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Figure 4-2 Launch Configurations di
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Figure 4-5 Defining the Web project
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Figure 4-7 Selecting the project pr
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Figure 4-9 Adding the Java Client T
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Figure 4-12 UserStatus.java file im
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Figure 4-14 Web Service Java Bean I
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Figure 4-16 Web Service Binding Pro
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Table 4-1 Test JSP files created by
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Figure 4-19 Clicking link for getUs
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Figure 4-21 Result.jsp showing user
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Figure 4-22 Change the default User
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Figure 4-24 WebSphere Application S
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Figure 4-26 RedbookServiceEAR in li
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Figure 4-28 Confirmation screen fol
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Figure 4-30 Testing the service wit
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126 Lotus Instant Messaging/Web Con
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5.1 Overview of the Chat Logging SP
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emaining major accounting firms and
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Development Kit (SDK) documentation
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***********************************
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►►►►►►►stDdaClTimerEv
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Note particularly the highlighted c
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6.1 Using Sametime within a workflo
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The class is a Domino java agent, s
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}else{m_shAnnouncementStatus = -1;m
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Example 6-6 Click button eventSub C
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Figure 6-4 Announcement sent to act
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Figure 6-6 Announcement delivered u
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call.setTargetObjectURI ("urn:Annou
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send an HTML tag to a user logged
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Figure 6-10 Microsoft Excel integra
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Figure 6-12 Enabling access to the
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With this code, a SOAP envelope is
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7.1 The BuddyList service advantage
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7.2 Overview of the Extended Live N
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Figure 7-2 Login dialogAdding peopl
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Figure 7-5 Chat dialogLogging out f
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Figure 7-8 Adding library pathOnce
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7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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Example 8-2 actionPerformed() event
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Enumeration myAttribs = null;String
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}}m_myself.changeSection(m_queue);}
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Example 8-7 Establishing a Sametime
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RedPanelDiscussionSA PlacesAdminHan
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RedPanelDiscussionSAPlacesAdminHand
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Example 8-9 Determining which secti
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ActivityHandlerPlaceMonitorActivity
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Example 8-11 textReceived eventpubl
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} else {translatedText = inputText;
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9.1 Overview of Sametime LinksThe S
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Lotus QuickPlace. Contact IBM Lotus
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Example 9-2 Call to the Sametime Li
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The files within the STLINKS direct
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transcript.html is referenced in:
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Figure 9-8 announcement.html frames
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The frameset layout is shown in Fig
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Figure 9-14 im.htmlThe frameset lay
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Figure 9-18 invitation.html framese
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Figure 9-21 inviteOthers.htmlThe fr
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The frameset layout for nway.html i
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Figure 9-28 place.htmlThe frameset
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9.5 Building an interactive Web sit
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After making these changes, you may
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4. Provide a Web page for the agent
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that the agent will load. Within th
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perfectly suitable. However, in the
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If you understand JavaScript, you w
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9.6 Using Sametime Links with botsO
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the message and would be inconsiste
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9.7.1 The sample pop-up menuThe sam
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9.7.2 Starting with a Sametime Link
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Example 9-8 STLinkClicked functionv
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function showMenu(userName, display
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which group the user is added to. T
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1. In the head section of the page,
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10.1 IBM WebSphere Portal Server ov
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Figure 10-2 WebSphere Portal archit
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While writing this redbook, we used
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While these portlets were made avai
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These sections assume that the read
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►►►►DominoServiceThe Domino
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“Additional material” on page 4
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Figure 10-7 Sametime enabled portle
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Figure 10-9 Adding a button to chan
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10.4 STLinks API approach to enabli
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10.4.3 ConclusionBy using this tech
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11.1 Typical reasons for branding t
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.Figure 11-2 After: Customized Same
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11.2.2 Changing the lookChanging th
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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►►A broad set of applications h
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External customersFME’s customers
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DepartmentRoles and responsibilitie
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13.3.1 Software componentsIn this s
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Table 13-4 Objectives of each imple
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available. When appropriate, users
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Figure 13-5 An example page from FM
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►Change the text above the user n
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Figure 13-7 FME’s customized Same
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Methodology for implementing presen
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By integrating this with your Web a
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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