Lotus Instant Messaging/ Web Conferencing ... - IBM Redbooks

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4. Provide a Web page for the agent to log in and watch visitors.5. Display, on the agents page, the number of people in the "WEBSITE" Place.6. Modify the Web site pages to load the Sametime Links applet.We need to log the customer into Sametime via Sametime Links to track eachpage they visit on our Web site, so within the section of the Web pagewe need the following:Where CODEBASE is the URL of the directory where the ST Links run-time filesare:http:///sametime/customerstlinksThis code provides the stylesheet and the JavaScript library for the SametimeLinks functions.Adding the function setSTLinksURL is a key part of ensuring the correct HTMLpages are loaded, because all the Sametime Links chat windows and otherdialogs are all HTML pages. The function setSTLinksURL tells the SametimeLinks where these HTML files are located on the Sametime server:setSTLinksURL("","EN","");Where ORIGINALCODEBASE is the URL of the directory where the ST Linksrun-time files are:http:///sametime/stlinksCODEBASE is the URL of the directory where the customized customer STLinks files are:http:///sametime/customerstlinksFor complete details on the stSTLinksURL function and its parameters, pleaserefer to the stSTLinksURL function description within the Sametime LinksJavascript API Reference included in Sametime Software Development Kit(SDK), which is installed on your Sametime server.Note: For information about how to access this document, please refer to2.2.1, “Sametime Software Development Kit (SDK) documentation” onpage 22. This document can also be access via the following URL on yourSametime Development Server, assuming that the SDK has been installed:http:///sametime/toolkits/st31linkstk/index.html248 Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime-Enabled Applications
Log the visitor into SametimeTo log the user into Sametime, we need to use the writeSTLinksApplet function,which is documented in the Sametime Links 3.1 Toolkit Developer's Guide andReference. For our sample, customers are going to be logged in as anonymoususers, so we need to add the following into the HTML of our page:writeSTLinksApplet ("","",false);What this does is log the customer in as anonymous, where their names take theform of Userxxx/Guest, where xxx is an number that increments by one for eachvisitor. There are ways to set the name for the visitor, but we will not cover thathere; refer to the Sametime Links 3.1 Toolkit Developer's Guide and Referencefor more details.Move the customer into the Place "WEBSITE"If the user is logged in successfully to Sametime, Sametime Links fires thefunction STLinksLoggedIn; by waiting for this function to be called before trying toenter the Place "WEBSITE", we can ensure that the Sametime Links applet hasloaded successfully and avoid any JavaScript errors that may occur otherwise.With the following code within the HTML page, we can log the customer into the"WEBSITE" Place:function STLinksLoggedIn(){STLinksEnterPlace("WEBSITE",true);}The first parameter of this function is the name of the Place we want thecustomer to enter. The second parameter makes Sametime Links wait 30seconds before taking the user out of the Place. This ensures that as thecustomer navigates between pages, Sametime Links has time to enter the Placeagain after the new page loads. This way, when the customer navigates betweenpages that enter the same virtual Place, the customer will remain in the Placeduring navigation.Provide a Web page for the agent to log in and watch visitorsNow that we have the customer entering the Place, we need some means for theagents to see how many people are in the "WEBSITE" Place and who they are.To do that, we have to perform similar steps to setting up the customers page.First, we need to log the agent into Sametime via Sametime Links on a custompage for monitoring the Web site. So we first need to create a standard HTML fileChapter 9. Sametime Links 249
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Front coverLotus Instant Messaging/
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Note: Before using this information
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2.3.5 Microsoft Visual C++ . . . .
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8.4.4 Sametime server preparation .
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Part 3. Bringing it together. . . .
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xLotus Instant Messaging/Web Confer
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TrademarksThe following terms are t
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Jonas Covey is a Senior I/T Special
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Become a published authorJoin us fo
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2 Lotus Instant Messaging/Web Confe
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3.1 APIs. Finally, we describe the
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1.3 Sametime servicesSametime API f
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1.3.2 Sametime online meeting servi
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The Sametime Links Toolkit allows y
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►the administrator to determine w
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1.6.2 Multiplatform support in STLi
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Note: The administrator must enable
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►►closely have the meeting cent
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20 Lotus Instant Messaging/Web Conf
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2.1 Setting up the development envi
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►►►►►►Sametime 3.1 C++
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2.3.1 IBM WebSphere Studio Applicat
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Figure 2-4 New entry for Sametime C
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Figure 2-6 Adding a classpath varia
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Figure 2-9 Adding a new library4. N
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Figure 2-11 Adding a library to the
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Figure 2-13 Environment Variables s
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Figure 2-16 The Sametime C++ Toolki
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Figure 2-18 Directories options3. F
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6. Having selected the Library file
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Figure 2-24 Selecting the Reference
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3.1 What is a bot?The term bot is d
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The method you choose to employ dep
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►►loginByToken(servername, user
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method returns the word the end use
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or instructions on how to use the b
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Figure 3-3 Buddylist showing bot on
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import com.lotus.sametime.community
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Example 3-8 imReceived method()publ
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Example 3-11 loggedOut() methodpubl
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}In this particular application, th
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}}return strQuestionSearch;public S
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Figure 3-8 Buddylist with FAQ Bot o
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Figure 3-12 Document created by bot
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Example 3-17 TranslatorBot doTextRe
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Figure 3-14 Bot translates phrases
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The degree to which you enhance thi
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4.1 Overview of Web servicesAs you
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POST request the ability to interac
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The application contains a main() m
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}System.err.println("Error: cannot
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WatchList object. Finally, it logs
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}}m_requestedUser = (STUser) event.
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Figure 4-2 Launch Configurations di
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Figure 4-5 Defining the Web project
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Figure 4-7 Selecting the project pr
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Figure 4-9 Adding the Java Client T
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Figure 4-12 UserStatus.java file im
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Figure 4-14 Web Service Java Bean I
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Figure 4-16 Web Service Binding Pro
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Table 4-1 Test JSP files created by
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Figure 4-19 Clicking link for getUs
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Figure 4-21 Result.jsp showing user
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Figure 4-22 Change the default User
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Figure 4-24 WebSphere Application S
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Figure 4-26 RedbookServiceEAR in li
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Figure 4-28 Confirmation screen fol
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Figure 4-30 Testing the service wit
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126 Lotus Instant Messaging/Web Con
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5.1 Overview of the Chat Logging SP
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emaining major accounting firms and
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Development Kit (SDK) documentation
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***********************************
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►►►►►►►stDdaClTimerEv
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Note particularly the highlighted c
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6.1 Using Sametime within a workflo
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The class is a Domino java agent, s
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}else{m_shAnnouncementStatus = -1;m
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Example 6-6 Click button eventSub C
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Figure 6-4 Announcement sent to act
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Figure 6-6 Announcement delivered u
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call.setTargetObjectURI ("urn:Annou
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send an HTML tag to a user logged
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Figure 6-10 Microsoft Excel integra
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Figure 6-12 Enabling access to the
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With this code, a SOAP envelope is
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7.1 The BuddyList service advantage
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7.2 Overview of the Extended Live N
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Figure 7-2 Login dialogAdding peopl
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Figure 7-5 Chat dialogLogging out f
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Figure 7-8 Adding library pathOnce
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7.4.2 Handling service available/un
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If the service is available, we wil
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If the reason is different then ST_
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if (currGroupId == sampleGroupId){p
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Note: The Extended Live Names sampl
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8.1 Key concepts within Places arch
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Custom ActivityPanel/Stage Section-
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Table 8-1 Sections in the applicati
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Attention: All files referenced for
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8.4.6 Start the client applications
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When a user wants to send a message
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8.4.10 Getting a reference to the a
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11.1 Typical reasons for branding t
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.Figure 11-2 After: Customized Same
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11.2.2 Changing the lookChanging th
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►►In the HTML Head Content sect
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how to add a feature that allows us
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Figure 11-5 E-mail notification for
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Creating a meetingThe following seq
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Cancelling a meetingThe following s
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Note: These high-level steps are ju
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server. It is in this function that
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else{window.opener.document.layers[
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abURL ='//WebRepeatDelete?OpenForm&
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Changes to this form are a mixture
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pathreldb = note.RedirectToPrefix(0
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To apply these subforms, copy them
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Table 11-4 Test case 3ItemDescripti
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Table 11-6 Test case 5ItemDescripti
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12.1 Why customize and integrate?Th
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}e.getIm().sendData(true, 100001, 8
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Example 12-2 RichTextClient’s log
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m_ImOpened.addElement(im);im.addImL
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Logging in with a password may be a
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else{System.out.println("Passed val
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catch (DuplicateObjectException e){
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Example 12-14 SametimeToken getToke
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}Once deployed to a suitable servle
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12.4.1 What are IIS and ASP?IIS is
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Example 12-18 VBScript to call Toke
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Attention: This purpose of this cha
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►►A broad set of applications h
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External customersFME’s customers
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DepartmentRoles and responsibilitie
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13.3.1 Software componentsIn this s
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Table 13-4 Objectives of each imple
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available. When appropriate, users
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Figure 13-5 An example page from FM
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►Change the text above the user n
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Figure 13-7 FME’s customized Same
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Methodology for implementing presen
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By integrating this with your Web a
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Why is this feature useful, since i
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able to access a a listing of the t
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To implement this client portion of
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When a user sends a message to the
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application can send an e-mail or a
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FME has decided to try and implemen
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5. A standard welcome message is se
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try{if (session != null){session.re
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Outside WorldHospitalsHealthcarePro
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►After each teller completes thei
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Attention: The stands for the form
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2. Next, we call an authentication
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Important: Please keep in mind that
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Implementing the customer sideWithi
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to the template DLL provided in the
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►►►►►►Anonymous logins
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Figure 13-25 illustrates the interf
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Implementing language translation t
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Main Discussion ThreadBoardAwarenes
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13.8 Phase 4: Future planned enhanc
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Figure 13-30 The Call Center Workpl
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OverviewSocial network analysis and
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2. Logging data on a specially adap
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ImplementationThe application was d
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import org.apache.soap.encoding.*;i
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Check the response.if (resp.generat
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PreparedStatement statement = null;
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The DatabaseStoreKeeper class also
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OutcomeThe following sections addre
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users on the system was not shown,
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OverviewIn this appendix, we will d
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►►►Agents listen for users en
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Within the chat dialog screen, we u
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system and whom they are in contact
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AcceptingChatReadyChattingFigure B-
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►►►►►►identifies the se
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Using the Web materialThe additiona
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Other publicationsThese publication
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Help from IBMIBM Support and downlo
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collaborative commerce rules and wo
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Result.jsp 110Reverse proxy support
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WebSphere Translation Server 418Web
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