Chapter VIIforeign investors majority shareholding but only in single brand outlets (i.e. no department stores orhypermarkets are permitted). This restriction is relaxed only for the food wholesale subsector [hailingthe entry of names such as Metro (Germany) and Shoprite (South Africa) into the sector]. But suchwholesalers find their sourcing practices still restricted by APMA, only partially amended in some states(Kumar, Patwari et al. 17 May <strong>2008</strong>).The three case studies below provide a spectrum of trajectories (also see Table 7.2):• Fabindia started with small format retail on a small-scale, and direct and informal relations withsuppliers; it is now re-gearing the supply chain as retail grows rapidly.• Pantaloons Retail started with the manufacture of fabric and garments and came late into directretail. Recently, this has exploded, especially in its hypermarket and food business for which it stilldepends on the conventional supply chain, arguing that it is much less crowded and inefficient thansome analysts make out.• Reliance Fresh started with small format retail on a huge scale, cutting back in the face of protestsfrom ‘unorganised’ traders, and then focused on re-gearing the supply chain to offer wholesale toany buyers.5.2. FabindiaFabindia originally specialised in handloom fabrics for home furnishings, moving later into garments,which were 70 per cent of sales in 2006. While the requirement that fabric should be handloom-wovenis no longer binding, the company continues to insist that a product should have at least one hand-madeelement (if not in its weave, then in the way it’s printed or embroidered, for example), in order to beincluded in the Fabindia mix (Khaire and Kothandaraman <strong>2008</strong>, 6).Block prints are sourced from the western states, kalamkari prints and distinctive cotton weaves fromthe South, and embroidered products from the North. Apparel products include men’s and women’s,Indian and western, newborns, children’s and maternity. Home products now go way beyond upholstery,curtains and bed linen, to floor covers, furniture, lighting and home accessories (Khaire and Kothandaraman<strong>2008</strong>). There is a new line in organic foods (staples, jams, pickles, teas) and personal-care products.The firm launched the organics line after perceiving a synergy with its supplier base, since suppliers werelargely located in regions where the Green Revolution hadn’t reached.5.2.1. Conventional supply chainUntil lastyear, Fabindiadepended ondirect andlong-standinglinks to artisansuppliers. Thesupply chainwas the outcomeof many years’work buildingrelationshipswith weavers,printers andembroiderers.Until last year, Fabindia depended on direct and long-standing links to artisan suppliers. The supply chainwas the outcome of many years’ work building relationships with weavers, printers and embroiderers,many of whom had few other routes to elite urban stores. New suppliers would show up at the warehouse,usually with a referral from an existing supplier. Most suppliers were de facto dedicated, sinceFabindia used up their capacity.If goods arrived late, they were not returned but the firm would try to make use of them somehow inits effort to promote sustainable livelihoods. For thaans (rolls) of fabric delivered, the weaver’s wordwas normally accepted as to the length of the thaan (varying from 20-50 metre), with only a few randomchecks carried out. The number of thaans each weaver would send and when hard to predict, would beaccommodated in the central warehouse. After being coded for colour, print, weave and length, fabricwas issued to stitching units according to design and quantity.Each store, to which goods needed distribution, would have a bin in the central warehouse and goodswere placed in the bin as they came in, according to sales trends, growth forecasts and requests made bythe store, with no two stores ordering alike.160
The Contribution of Corporate Supply Chains to the Livelihoods of the Poor5.2.2. Supply chain re-gearingTo deal with the pace of growth and the rapidly awakening competitive environment, Fabindia has setabout re-gearing its supply chain in its fourth decade. While Fabindia’s much publicised move to sellshares to suppliers might lead one to assume this re-gearing has a very different objective from that ofcorporate giants such as Reliance Fresh, a closer look suggests there is much in common.Fabindia’s suppliers, rather than liaising directly with the company, will now be managed by supply regioncompanies (SRCs), one of which is incorporated for each region and encompasses all those products– regardless of sector – sourced within it. While Fabindia 12 remains the majority shareholder (with 49per cent at the outset, possibly reducing to 26 per cent over time), the SRC CEO and employees take ashareholding of 10-15 per cent, with 21-26 per cent offered to suppliers in that company’s catchmentarea. The balance 15 per cent is offered to an institutional investor (which varies according to the SRC)at a premium rate, thus ensuring a greater capital injection at the start.The SRC – staffed by a team of five to six professionals in management, quality control and logistics –functions as a full intermediary layer, placing orders for products decided in conjunction with Fabindia’sproduct team, setting rates with suppliers, checking quality, warehousing and liaising with market regionwarehouses (which have now replaced the central warehouse) of the parent company, to manage theflow of goods to the shops. Eventually, it is envisaged that SRCs will also take over design and productdevelopment from the parent company.Fabindia’ssuppliers, ratherthan liaisingdirectly withthe company,will now bemanaged bysupply regioncompanies oneof which isincorporated foreach region andencompasses allthose products– regardless ofsector – sourcedwithin it.The SRCs – of which 17 have so far been established, with another 180 or so projected in the next fewyears – bring the ‘soft power’ of Fabindia’s growing product requirements (quality, quantity, lead times,design, range) to the supplier’s neighbourhood and give their staff and even the suppliers an incentive(in the form of company shares) to extract the required product as efficiently as possible. Suppliersmay lament the more easy-going and less stringent relationship they had with the parent company; theymay find themselves unable to meet standards, which are imposed, not even by the firm but by its newrepresentatives, the SRC. While they own a small share, even their combined influence may not ensurethem inclusion in a less tolerant and more ambitious supply chain.On the other hand, Fabindia envisages that SRCs increase the support available to suppliers to meet thesenew standards, through their quality control and management teams; SRCs facilitate credit tie-ups againstpurchase orders, now being rolled out with Axis Bank; SRCs are expected to formalise and expand thesupplier base rather than retreat from most and consolidate with a few, though it is probably too earlyto tell how many among existing suppliers will be ‘winners’ and how many ‘losers’. In the share interestoffered to them, suppliers are invited to become partners in Fabindia’s drive towards greater efficiency,higher sales and year-round value creation.5.3. Reliance Integrated Agro SolutionsReliance Integrated Agro Solutions, headquartered in Delhi, is the back-end of Reliance Fresh, basedin Mumbai. If the corporate giant intended to start with retail and then address supply chain issues as itwent along, it has been forced ‘up’ the chain by the protests it faced following its first forays into retailin late 2006. Now it is wiser and stealthier, and there is little available on exactly what the company isup to. The website throws out an audacious challenge: Reliance “will boast of a seamless supply chaininfrastructure, unprecedented even by world standards”.With 40 ‘Reliance Fresh’ stores in the capital region and 575 stores nationwide, achieved in under twoyears of operations, Reliance’s initial approach is to build brand presence with small format stores for12More accurately, Fabindia’s wholly-owned subsidiary incorporated for this purpose, Artisans MicrofinanceWith 40‘Reliance Fresh’stores in thecapital regionand 575 storesnationwide,achieved inunder two yearsof operations,Reliance’s initialapproach isto build brandpresence withsmall formatstores for valuegoods in everyneighbourhood.161
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Mona DikshitMona Dikshit has been a