Analysis of the Operation and Financial Condition of the Enterprise

Analysis of the Operation and Financial Condition of the Enterprise4. Are the employees providing the services to the customers capable of resolvingtheir problems in a professional manner and offering of the most beneficialoption for both the customer and the enterprise?5. Are there any procedures existing in the enterprise that would describe themechanism and terms for the provision of services? Are these complied with?6. Are there any calculations of the prime cost of the services being done and arethe modifications recorded on a regular basis?7. Is any control performed on compliance of services provided with theprocedures during the entire course of the process, for example, repayment ofloans on time?8. Does the enterprise introduce state-of-the-art technologies in the execution ofits transactions (creation of information databases, improvement of the speed ofservice provision, reducing of risks etc.)?Questionnaire 5 Personnel, facilities and organisation1. Is it necessary for the enterprise to further invest in facilities and technologies?2. Do the employees possess the necessary qualification appropriate for their jobresponsibilities and do they regularly raise their qualification?3. Are personnel aware of the current enterprise financial results and long-term plans?4. Is the remuneration of the employees competitive?5. Do employees have a positive attitude towards their work and the enterprise?6. Are the rights and powers clearly explained to every enterprise employee?7. Is it possible for anybody else to perform the responsibilities of an employee duringhis/her absence? (Is the problem of replacement resolved?)8. Is the enterprise management regularly getting the necessary information regardingthe current situation in the enterprise and its problems?9. Is there any emergency plan developed in the enterprise if the situation leads to theloss of assets (mainly the loss of customers, the leading specialists leaving theenterprise, changes in financial markets)?Questionnaire 6 Accounting records, financial planning and control1. Does the enterprise have any effective and modern accounting records system?2. Does the accounting system provide with the possibility to obtain operating data onthe status of assets, the option for collecting statistical data?3. Does the enterprise follow the due fulfilment of liabilities by the customers(transaction terms)?4. Are the documents on enterprise transactions performed processed, recorded andfiled and is the information quickly available?5. Is the budget developed for individual enterprise departments and employeesbinding and can it be adjusted dependent on the situation changes?6. Is the enterprise following the trends of the financial position by applying thefinancial performance analysis?7. Does the enterprise have its own long-term financing plan?8. Does the enterprise review on a regular basis and adjust its financial strategyregarding its transactions (services)?35