EQAS Program User Guide - QCNet

Chapter 8: Frequently Asked QuestionsQuestion:Answer:Why does my report show “Missing Result” when I submitted a Change Notification Form(CNF)?Any one of the following could result in a “Missing Result” being displayed in your report, eventhough a CNF was submitted.• CNF was sent with invalid, incomplete or no codes at all.• CNF was sent without an indication of the first sample/cycle affected by the change, sothe current sample and cycle were entered.• CNF was sent without an indication of any of the following: lab number, cycle, or samplenumbers.• CNF was sent with illegible writing or the transmission of the information was poor.• An incorrect form was used and not accepted.• The request for a method change came in an e-mail without the use of the official CNF.Question:Answer:What are the right codes to use for my test?We hope that the information provided in the EQAS Method Guide, EQAS eForms 2 software,EQAS Online, and EQAS Mobile is sufficient for you to determine the proper code for eachanalyte tested. However, if your method, instrument, reagent or unit is not listed, contacteqas_support@bio-rad.com for assistance with coding. You will be requested to provide asmuch information as possible for the EQAS Technical Support personnel to allow for a propercode and subsequent comparison to be made.EQAS Program User Guide 95