EQAS Program User Guide - QCNet

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CHAPTER8Frequently Asked QuestionsQuestion:Answer:Can I join an EQAS Program after a cycle has started?Yes, however it is subject to the availability of inventory. Follow the usual registrationprocedure. Complete the Order Form and Method Registration Form (if applicable). As soonas you receive your Document Pack or by using an electronic reporting option, assaysamples that are already beyond the Sample Due Dates. If submitting results by paper, makesure you use the appropriately dated Results Forms and return to Bio-Rad. Retrospectivereports showing your results will be created on request.Question:Answer:What if I make an error in reconstituting the sample?Contact your local Bio-Rad representative. Bio-Rad can supply another vial for you to assay(subject to available inventory). Full instructions on reconstitution and storage are described inthe package insert that comes with the product.Question:Answer:Are the samples animal or human-based?The Clinical Chemistry, Immunoassay, and Therapeutic Drug Monitoring programs’ sera arehuman-based. Human urine is used in the EQAS Urine Chemistry Program. The whole bloodprovided in the Hemoglobin Program is human based. The Hematology Program iscomprised of both human and non-human components. See the package insert for fulldetails about a specific program.Question:Answer:How do I notify Bio-Rad of a change to my test method?You can change your method at any time during the cycle. If submitting by paper, complete aChange Notification Form. The Change Notification Form is supplied in your Document Packand under the EQAS section of www.QCNet.com. Submit the Change Notificationapproximately two weeks prior to the proposed change, if possible. If using EQAS eForms 2,EQAS Online, or EQAS Mobile, changes may be made directly at the time of resultsubmission.Bio-Rad Laboratories 91
Chapter 8: Frequently Asked QuestionsQuestion:Answer:Some assays are carried out infrequently in my laboratory. Can I submit results after theSample Due Date?Yes. If submitting by paper, complete an appropriately dated Results Form. If you havealready used the preprinted form, use one of the Blank Results Forms provided in yourDocument Pack or under the EQAS section of www.QCNet.com. If submitting results viaEQAS eForms 2, EQAS Online, or EQAS Mobile, you may do so at anytime within the cycle(and within the sample expiration date). A retrospective, updated report can be supplied onrequest. Late results will be indicated on your report.Question:Answer:Can I submit data electronically?Yes. The EQAS eForms 2 software is provided free of charge to all participants. You can sendyour results via email (Export and Send file) or upload your results (Export file) online atwww.QCNet.com. Bio-Rad also offers a free of charge EQAS Online option available onwww.QCNet.com. Online reporting is also available for all smartphones (EQAS Mobile).Question:Answer:What if I require more of the sample for testing?You can purchase additional specimen packages. If you know in advance you will need moresample than is provided in the specimen package, indicate your requirement on the OrderForm. Additional specimen packs are identified with the prefix “QC.”Question:Answer:Do you have a customer complaint procedure?We hope you do not have cause to complain. If this occurs, please contact our CustomerSupport by letter, fax, email, or telephone as soon as possible so that we can act promptly.All complaints are logged into a database and given a reference number. We are continuallyreviewing our database to improve our service to you. See Chapter 2, “EQAS ContactInformation” for details.Question:Answer:Can Bio-Rad provide technical advice and help?Yes. Bio-Rad has qualified staff that can help you on technical issues relating to our EQASPrograms or quality control in general. Bio-Rad can also provide you with additional data toassist in solving quality control related problems. Please contact EQAS Technical Support.See Chapter 2, “EQAS Contact Information” for details.92 EQAS Program User Guide
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