mazda-om-release2-029 1..372 ++ - Mazda Canada

Customer Information and Reporting Safety DefectsCustomer AssistanceqSatisfaction Review ProcessCustomer Assistance (Canada)Your complete and permanent satisfaction is of primary concern to Mazda. All AuthorizedMazda Dealers have both the knowledge and tools to keep your Mazda in top condition. Inour experience, any questions, problems, or complaints regarding the operation of yourMazda or any other general service transactions are most effectively resolved by yourdealer. If the cause of your dissatisfaction cannot adequately be addressed by normaldealership procedures, we recommend that you take the following steps:qSTEP 1: Contact the Mazda DealerDiscuss the matter with a member of dealership management. If the Service Manager hasalready reviewed your concerns, contact the owner of the dealership or its GeneralManager.qSTEP 2: Contact the Mazda Regional OfficeIf you feel that you still require assistance, ask the dealer Service Manager to arrange foryou to meet the local Mazda Service Representative. If more expedient, contact MazdaCanada Inc.Regional Office nearest you for such arrangements. Regional Office addressand phone numbers are shown (page 9-6).qSTEP 3: Contact the Mazda Customer Relations DepartmentIf still not substantially satisfied, contact the Customer Relations Department, MazdaCanada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263-4680.Provide the Department with the following information:1. Your name, address and telephone number2. Year and model of vehicle3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” pageof section 10 of this manual for the location of the VIN.4. Purchase date5. Present odometer reading6. Your dealer's name and location7. The nature of your problem and/or cause of dissatisfactionThe Department, in cooperation with the local Mazda Service Representative, will reviewthe case to determine if everything possible has been done to ensure your satisfaction.9-4