Conference Abstract Compendium Examples from the ... - CityMatCH

2009 CityMatCH Urban MCH Leadership Conference"It provided me with stuff I needed like strollers and a baby bed."• Basic needs: the Project assisted clients in obtaining baby supplies, Medicaid, housing, and food."It helped me with learning developmental stages and interacting with the baby."• Instruction: Clients found helpful the information on topics such as parenting and pregnancy. Clientsalso appreciated having someone knowledgeable to answer questions."They could come out and see you more than once a week."• Increase home visits: some clients felt that home visits were too infrequent."Need more information given out for coordinated childcare."• Childcare: Clients would prefer more assistance in obtaining childcare services.LIMITATIONSResponses could only be generated from clients with a working telephone number. Thus, responsescannot be viewed as generalizable to all clients. Also, because the questions were open-ended, it is notpossible to gauge client agreement among the themes. For example, although ten clients said that morehome visits are needed, we cannot conclude that only ten clients agree with this statement.CONCLUSIONS/IMPLICATIONSInterview results illuminated clients’ perspectives on their experiences with the Project, and also shedlight on the types of needs the Project is addressing from the client point of view. Qualitative methods areespecially useful in garnering information from marginalized groups, help to overcome any literacybarriers, and allow program administrators to gather clients’ feedback in their own words. This helpsadministrators to avoid a possible disconnect between intended program activities and client reactions.98