WHITE SPACES INNOVATION IN SWEDENrefracted through the lens of complex adaptive systems. In Stacey‟s (2003) work, whichis dismissive of most <strong>in</strong>dividualist theories of organisation, he nevertheless gives supportto „symbolic <strong>in</strong>teractionism‟ after George Mead. This is primarily because of its<strong>in</strong>ter-personal communicative content, which relates to the more modern narrative,discourse and even dramaturgical turn that is characteristic of the „dialogical‟ strand ofcontemporary organisation theory. Meanwhile, hybrid theories like structuration, consideredby others to be a successful attempt to unify structural and <strong>in</strong>dividual agency<strong>in</strong>teractions, are critiqued <strong>for</strong> their apparent imputation of omniscience to <strong>in</strong>dividualaction, as we have seen (Giddens, 1985; Garud & Karnøe, 2001). The narrative strand isconsistent both with the element of „critical organisation theatre‟ represented by thelikes of Boje (2008) and the „cognitive-cultural‟ approach of Weick (1995). In particular,Boje‟s (2008) „critical dramaturgy‟ of Enron used narrative fragments of the <strong>in</strong>dividualper<strong>for</strong>mances and corrupt logic of this „beyond the edge of chaos‟ corporatescandal, which is a useful corrective to the more managerial platitudes of the ma<strong>in</strong>streamchange management literature (Schreyögg & Höpfl, 2004).A bridge from Boje‟s (2008) „critical dramaturgy‟ with its exploration of the psychologicallydark impulses and identities driv<strong>in</strong>g <strong>in</strong>dividual motivation to commit fraudulentactions to the sunnier uplands of design creativity is found <strong>in</strong> Lester & Piore(2004). They discuss firm <strong>in</strong>novation strategies based on <strong>in</strong>terviews with managers andmake three relevant po<strong>in</strong>ts <strong>in</strong> their book. First, managers are expected to be analyticalbut are <strong>in</strong> fact frequently <strong>in</strong>terpretive: analytical management is based on predictability,<strong>in</strong>terpretive management has to work with ambiguity and uncerta<strong>in</strong>ty. We know whythis is from the <strong>for</strong>ego<strong>in</strong>g lengthy discussion of the complexity perspective, which demonstratesthe unknowability of the future <strong>in</strong> the face of the nevertheless „adjacentpossible‟. The adjacent possible, which is a complex adaptive system space composedof „structural holes‟ or „white spaces‟ (Burt, 1992; Johnson, 2010) conta<strong>in</strong>s topological<strong>in</strong><strong>for</strong>mation that makes some moves more likely to be fruitful than others. Certa<strong>in</strong> systemelement or „cluster‟ characteristics display<strong>in</strong>g „relatedness‟ and feasible „path <strong>in</strong>terdependence‟can act as guides away from the known <strong>in</strong>to an adjacent possible knowledgerecomb<strong>in</strong>ation or „comb<strong>in</strong>ative evolution‟ (Arthur, 2009) and consequently an<strong>in</strong>terpretive <strong>in</strong>novation „design space‟.Hence, we conclude from this first po<strong>in</strong>t that the <strong>in</strong>terpretive manager is a designer,as <strong>in</strong>deed is made clear as follows; „…Designers develop an <strong>in</strong>st<strong>in</strong>ct <strong>for</strong> what customerswant…‟ (Lester & Piore, 2004, 98). This sounds pretty vague, so what does it mean?One th<strong>in</strong>g it contrasts with is the analytical manager where; „Designers listen to thevoice of customers….‟ (ibid). So this is a contrast between so-called design driven <strong>in</strong>novation,after Verganti (2006) and user driven <strong>in</strong>novation after Von Hippel (2005). As weshall see, the <strong>for</strong>mer is critical of user driven design <strong>for</strong> its clipboards, consumer surveys,and market research modell<strong>in</strong>g on the grounds that the consumer seldom knowswhat he or she genu<strong>in</strong>ely wants <strong>in</strong> any non-trivial way. Very much <strong>in</strong> l<strong>in</strong>e with Arthur‟s84
WHITE SPACES INNOVATION IN SWEDEN(2009, 17-18) notion of technology be<strong>in</strong>g always an evolved comb<strong>in</strong>ation of alreadyexist<strong>in</strong>g knowledge as produced by varieties of previous designers from whom emergesa „dom<strong>in</strong>ant design‟, the f<strong>in</strong>al consumer gets scarcely a look-<strong>in</strong> where the design of atleast complex technologies like locomotives or jet eng<strong>in</strong>es is concerned.Figure 4.3 Three Rationalist Design TheoristsNEW DESIGNLEARNING FROMTHE FUTUREPRE-TACITKNOWLEDGEPRESENCINGTHEORY ‘U’ (Scharmer)Source: Centre <strong>for</strong> Advanced StudiesALGORITHMEXPERTSHEURISTIC(Abduction)‘KNOWLEDGEFUNNEL’DESIGN THEORY(Mart<strong>in</strong>)MYSTERYNEW SOCIO-CULTURALREGIMECIRCLEDESIGN REGIMEDESIGN DRIVENINNOVATION(Verganti)The second salient po<strong>in</strong>t is that, <strong>for</strong> Lester & Piore (2004) the firm is both analyticaland <strong>in</strong>terpretive depend<strong>in</strong>g on the perspective taken of it and, particularly, <strong>in</strong> relation totime. Thus <strong>in</strong> times of high uncerta<strong>in</strong>ty, the emphasis on <strong>in</strong>terpretation grows and thepurely analytical can look absurd. In Cooke et al. (2010, 286) we quoted GoldmanSachs f<strong>in</strong>ance chief David V<strong>in</strong>iar bewail<strong>in</strong>g the 2009 US stock market‟s per<strong>for</strong>mancebe<strong>in</strong>g 25 standard deviation moves out from his model predictions <strong>for</strong> several days <strong>in</strong> arow. The probability of this happen<strong>in</strong>g was equivalent to once <strong>in</strong> the estimated life ofthe universe, mean<strong>in</strong>g such a meltdown was statistically impossible, but neverthelessoccurr<strong>in</strong>g. At other times, if or when retreat from beyond the „edge of chaos‟ has happened,the firm will look more analytical. In other words there is always quantumwave/particle structuration between the analytical and the <strong>in</strong>terpretive depend<strong>in</strong>g on theperspective of the observer and the context of the observation. The third salient po<strong>in</strong>t isthat, organisationally, firms at the „edge of chaos‟ regard<strong>in</strong>g <strong>in</strong>novation behave similarly.They engage <strong>in</strong> <strong>in</strong>ternally open, across-barriers communication and conversations.But open structures are costly because they stimulate too much „buzz‟ and associateddevelopment of special features based on <strong>in</strong>ternal experimentation and excessive userdriven <strong>in</strong><strong>for</strong>mation from sales and market<strong>in</strong>g. Withdrawal from this stage can be pa<strong>in</strong>ful85