The Study of Students Perceptions of On-campus ... - Research Bank

software was necessary for protecting laptops in the same network when
users surfed the Internet.
During the interview, we talked about login problems which mentioned by
other interviewees. BC believed it might be caused by the login server being
too busy, so he suggested adding a backup login server.
Participant B
Participant B recommended strongly that the IT department should upgrade
the speed of the WLANs. B said the speed problem not only bothered himself
but also all his friends. Most of his friends complained all the time about the
slow speed of the WLANs.
B had another login problem. B thought the slow speed and weak signal could
both cause login problems. B believed the speed was too slow so it took longer
to get authorisation. Login failure could be caused by time out, for example
the web page could not open if it took too long to connect to the web server.
B could not see where the access points were, but he felt some areas did not
have enough access points. B and his friends worked this out by finding out
which room had strong signals and which had weak signals. B also found that
the signals varied at different places in one room. B recommended the IT
department should maintain a stable signal everywhere in the areas of the
WLANs.
Participant P
Participant P believed he could study more efficiently at school if the speed of
the WLANs got faster. P said he always had to wait when opening Adobe files
or web pages with pictures. Sometimes the pictures could not be opened
because of the slow speed. P would be very happy to see the IT department
upgrade the speed of the WLANs. It would save time for him.
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