Revenue for Telecoms
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60 | <strong>Revenue</strong> <strong>for</strong> <strong>Telecoms</strong> – Issues In-Depth<br />
| 3 Step 2: Identify the per<strong>for</strong>mance obligations in the contract<br />
Example 26 – Wi-Fi hotspot access<br />
Telco A offers a premium internet package that includes, among other services,<br />
access to Wi-Fi hotspots with the advantage to customers that they are able to<br />
save on their data usage. Alternatively, Telco A offers a basic internet package<br />
which allows, <strong>for</strong> an additional fee, the same access to Wi-Fi hotspots as the<br />
premium package.<br />
Telco A determines that the access to the Wi-Fi hotspots is distinct from the<br />
other network services. This is because the customer can benefit from the Wi-Fi<br />
hotspot access on its own (i.e. it is sold separately). Furthermore, this service<br />
is distinct in the context of the contract because the Wi-Fi hotspot access is not<br />
highly interrelated with the network services. This is because the customer could<br />
choose not to take Wi-Fi hotspot access and the network services would not be<br />
significantly affected.<br />
Observations<br />
Administrative activities are not per<strong>for</strong>mance obligations<br />
Telecom entities charge a number of fees to their customers at inception or<br />
during the contract term. These fees cover activities that should be evaluated to<br />
determine if they are distinct goods or services and there<strong>for</strong>e accounted <strong>for</strong> as<br />
separate per<strong>for</strong>mance obligations.<br />
Fees such as wireless activation fees, credit check fees, service level change<br />
fees (sometimes referred to as ‘service upgrade’ or ‘downgrade fees’) and<br />
early contract termination fees are generally charged to recover the cost<br />
of administrative activities. There<strong>for</strong>e, they would not typically give rise to<br />
per<strong>for</strong>mance obligations.<br />
Fees <strong>for</strong> administrative tasks that are charged at contract inception or upon<br />
contract modification, if they are nonrefundable, are assessed further under the<br />
guidance on nonrefundable up-front fees (see Section 9).<br />
Optional services may represent separate per<strong>for</strong>mance obligations<br />
Some telecom entities offer optional services, such as help desk support, to<br />
their customers. Judgment is needed to determine if the optional services are<br />
promises made to the customer and represent separate per<strong>for</strong>mance obligations.<br />
If they are included in all network service bundles, then they may still meet the<br />
criteria <strong>for</strong> being distinct. For practical purposes, in these circumstances, these<br />
optional services can however be accounted <strong>for</strong> as part of the same bundle, as a<br />
single per<strong>for</strong>mance obligation, if all services are provided concurrently and have<br />
the same pattern of transfer.<br />
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