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OUR ORGANISATION
Stakeholder engagement and communications
External stakeholders
External stakeholder relationships help to inform
NTDCS’ own governance within government
and the broader community on a national
and international scale. Relationships with
stakeholders need to be reflected formally in
governance structures to provide adequate
communication flow and manage possible
conflicts of interest.
Media and enquiries
External communications are handled by the
Manager, Media and Communications, in
consultation with the Office of the Commissioner.
Internal stakeholders
NTDCS employees manage their internal
relationships and communication to provide input
on relevant policies, procedures and work projects
through a number of mechanisms that range from
regular executive meetings, branch meetings,
structured forums through to cross department
project teams, surveys and more informal
meetings and conversations.
Exit survey
The NTDCS exit survey is available on the
Department’s Intranet, designed to provide
information for an employee’s departure and to
identify areas for improvement. Human Resources
collates all feedback and uses the data received to
inform the People Plan.
Information and Decision Support
Records management system
All significant decisions or actions made are
documented so that the decisions or actions
can withstand independent scrutiny. Proper
record keeping allowing others to understand
the reasons why a decision was made or an
action taken and can guide future decision
makers. NTDCS uses the whole of government
policy and procedures to manage and track all
internal documents and files.
Information release
NTDCS is subject to the Information Act and
the Care and Protection of Children Act, and is
required to meet the obligations under these
Acts. Pursuant to the Information Act, members
of the public can gain access to documents
or records held by the Department unless the
document is within an exception or exemption
category specified in the legislation. The
Information Act also defines strict timeframes
for dealing with these requests for information.
Requests are processed by the Information
Officer, in the Office of the Commissioner.
Further information about requests under the
Act can be found on page 142.
Evaluate and review governance arrangements
The evaluation and review of the performance
of NTDCS and its operations is an integral part
of our corporate governance which ensures
the Department learns from experience and
adapts to changing circumstances affecting
its governance structures or practices. The
Corporate Governance Framework, Risk
Management Framework and Toolkit, and the
Fraud Control Plan were tabled for review by
the Audit Committee in April 2016. Copies
of these documents are posted on the
Governance homepage on the Intranet site,
accessible to all staff.
Good record keeping is essential to transparency
and accountability for NTDCS.
DEPARTMENT OF CORRECTIONAL SERVICES
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