INFORMATION SYSTEMS IN MANAGEMENT V - SGGW

phase. Additionally, the specification and quality define the ability of project results
for successful use in the usage phase for achieving the enterprise goals.
It means that these parameters create the linkage among different enterprise phases
also in case of the risk management.
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Figure 3. The "project triangle"
Resource
Specification
and
quality
Schedule
Cost
Source: Wysocki & McGary 2005, p. 54
For these reasons, the risk management in IT projects concentrates on these
parameters. Most of project management methodologies for an identification and
quantification suggest using the Delphi method supported by previously predefined
list of possible risk factors for IT projects. Such a list consists of several or more
risk factors depending on the project characteristic. Key risk factors are connected
with project staff, technology, organization, methodology and project environment
(Kuraś & Zając, 1999). Based on the results of the identification and the quantification
of the project risks, the preventive and compensate action are prepared and
implemented. During the whole project, the level of the project risk is periodically
controlled.
3.3 The risk management at the usage phase
The usage phase is typically the longest phase of enterprise. The time aspect of
this phase is important in the risk management. At the initial period the principal
emphasis is placed on the using of the new created IS for achieving the primary
goals of enterprise. For this reason in this period, the most important aspects are
connected with such properties as easy-to-use, easy-to-learn, dependability, reliability,
well-behavior, etc. In addition to the product based properties, equally important
are the all activities undertaken at the organizational level that can make
possible the proper, goal driven use of newly developed information system.
In the next period more and more important becomes the quality properties
such us maintainability (stability, analyzability, changeability, testability) or portability
(installability, replaceability, adaptability, conformance) (ISO 2001). It is
linked with the need of adjustment the IS to changing conditions and user require-