INFORMATION SYSTEMS IN MANAGEMENT V - SGGW

should use scientific methods, which are base on mensurations, experiments and
observation. Second stage of process approach in management at the beginning in
the 1980s and the most important, became introduction of „process” notion. According
to Hammer’ and Champy’s works [4] process is collection of actions demanding
on entrance contribution and generating on exit some result, effect of this
process has some value to the customer. Davenport’s definition [5] describes
“process” like a flow and transformation of materials, information, operations and
decisions. Wider process definition was present by Backerand Kahan [6] who certified,
that business process serves to realization enterprise goals and describes activity
of this firm. Process approach idea, consists in streamlining organizationprocesses
by introduction changes in organization, which aim is to improve their
efficiency and flexibility. The unit of this rationalization is costs and time run and
also ability of process to quick changes. Introducing these modifications is possible
thanks to rapid reaction on changes, which proceed in certain process. It allows to
achieve some competitive advantage by organizations, which react on changes in
particular processes. Business needs and expectations are changing rapidly which
implies that business processes must be adjusted appropriately. Therefore the management
of business processes is ongoing task. Existing processes must be constantly
analysed in search of optimisation potential. Business processes management
supported by IT systems go to meet necessities of organization, permanent
increase of dynamics on markets and stronger competition. It causes growth meaning
of: modelling, analysis, simulation and processes monitoring. Analysis and
business processes optimization usually consists of the following one after the
other stages, which are doing by use different techniques. In business processes
presentation (fig. 1) advisability and flexibility are accented. We have possibilities
to transition from actual stage (as-is) to advisable condition (to-be). So, the final
result is target business processes (to-be) unbased of present process events (as-is),
which are ready to apply in practice.
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Figure 1. Systems analysis of business processes presentation.
Source: Personal study on the basis [7]