INFORMATION SYSTEMS IN MANAGEMENT V - SGGW

c) Performance indicators.
Source: Personal study.
Structure of process running is connected with organization-structure, because
all process has contractor –employee who is responsible for results of process,
represents process outside and coordinates activity connected with its course. Process
owner is responsible for its realization. In our process work environment (Fig.
4) was share on this territory, like front office, back office, calculation centre,
product development, which was responsible for actions: orders control, accounts
service or digitalization and on call centre, which job is to customer and cash service.
This type of processes were monitoring based on indicators, which is Adonis
system represent object – indicator visible in the Fig. 3. Introduction Key Performance
Indicators to monitoring run of process, helps to increase control, goals legibility
and demands towards process. Additionally added mechanism of street’s
lights allows to quick control all changes in process, which are pointed out by
status of indicators (green – plan is put into practice, yellow – realization of plan is
threatened, red – plan is not put into practice).
Process monitoring is extra supported by information about time when you
must get back the indicators, unit of measures or current value. Indicators which
control mechanism allow to describe return period to defines frequency of measurement.
Measuring unit can be: day, week, month, quarter and year. Extra mecha-
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