Chapter 3. Operating NetView FTP V2.2.1 MVS - IBM
Chapter 3. Operating NetView FTP V2.2.1 MVS - IBM
Chapter 3. Operating NetView FTP V2.2.1 MVS - IBM
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The Internal Trace Facility<br />
<strong>NetView</strong> <strong>FTP</strong> <strong>V2.2.1</strong> <strong>MVS</strong> provides an internal trace facility, which allows you to<br />
prepare error documentation material for the <strong>IBM</strong> Support Center.<br />
For information on the trace facility, refer to the <strong>Chapter</strong> 12, “Taking Traces” on<br />
page 135.<br />
Searching for Similar Problems<br />
The Symptom Keywords<br />
If you are unable to resolve a problem using the information provided in <strong>NetView</strong><br />
<strong>FTP</strong> Messages and Codes, report the problem to the <strong>IBM</strong> Support Center. The<br />
following tells you how to specify a set of keywords, called symptom keywords, that<br />
describe the problem in a standard way.<br />
Make a copy of the keyword sheet in “Keyword String Development Sheet” on<br />
page 175 and insert the keywords as described here. The symptom keywords are<br />
used to search for a similar problem. If a matching problem is found, it contains an<br />
error description and usually a fix or a circumvention.<br />
A problem that occurs in <strong>NetView</strong> <strong>FTP</strong> <strong>V2.2.1</strong> <strong>MVS</strong> can be caused by a <strong>NetView</strong><br />
<strong>FTP</strong> <strong>V2.2.1</strong> <strong>MVS</strong> module, or can be the result of errors in components called by<br />
<strong>NetView</strong> <strong>FTP</strong> <strong>V2.2.1</strong> <strong>MVS</strong> (for example, data management routines) or in the<br />
system environment. If the problem has symptoms that are not unique to <strong>NetView</strong><br />
<strong>FTP</strong> <strong>V2.2.1</strong> <strong>MVS</strong> and could be caused by a component being used by <strong>NetView</strong><br />
<strong>FTP</strong> <strong>V2.2.1</strong> <strong>MVS</strong>, the problem reports of that component should also be searched<br />
for a matching problem description.<br />
The symptom keywords can be used more conveniently to search the online Information<br />
Systems database (Info-Sys). This database can be installed in <strong>MVS</strong><br />
systems and also contains descriptions of the known problems in <strong>IBM</strong> licensed programs.<br />
Report the problem to the <strong>IBM</strong> Support Center if any of the following are true:<br />
� You have no access to the Information Systems database<br />
� No matching problem is found<br />
� No fix is provided for the problem<br />
� The fix does not resolve the problem.<br />
The <strong>IBM</strong> Support Center representative will use the symptom keywords to search a<br />
more up-to-date database for a matching problem description and notify you of the<br />
result.<br />
The following describes how to fill in and use the keyword sheet in “Keyword String<br />
Development Sheet” on page 175. The sheet is divided into the following major<br />
parts:<br />
� Component Identification Keywords<br />
� Environment Identification Keywords<br />
� Type-of-Failure Keywords<br />
� Area-of-Failure Keywords<br />
� Transfer-Failure Keywords.<br />
166 <strong>NetView</strong> <strong>FTP</strong> V2 <strong>MVS</strong> Installation, Operation, and Administration
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