Chapter 3. Operating NetView FTP V2.2.1 MVS - IBM

Submitting an APAR
If you cannot find a solution for the problem in the IBM database of known problems,
ask the IBM Support Center to submit an authorized program analysis report
(APAR) to IBM. All diagnostic information available should be added to describe
the problem as precisely as possible. Here is a list of information that you should
prepare:
� The storage dump, if the program terminates abnormally.
� The NetView FTP V2.2.1 MVS log file of the NetView FTP V2.2.1 MVS component
which is in error. If possible add the queue handler log file.
� The job log of the NetView FTP V2.2.1 MVS component that is in error.
� A list of the parameters that were specified for a queue handler command, or a
file-transfer request.
� If the error is related to the request queue, a printout of the request queue data
set with hexadecimal and translated values.
� If the error is related to the checkpoint data set, a printout of the checkpoint
data set with hexadecimal and translated values.
� If the error involves a NetView FTP V2.2.1 MVS component that is in a wait
state, an address space dump of the waiting component. To create such a
dump, use the DUMP system command, which is described in the System
Commands book for your operating system.
Additionally, the IBM Support Center may request you to run an internal trace or an
ACF/VTAM trace.
Chapter 14. Reporting Program Problems 173