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AUTOMATION TRAINING & SUPPORT PROJECT GOALS PROJECT GOALS AND ACCOMPLISHMENTS Continue the placement and support of PCs for ACAP, JOLTS, APETS, and AOC users, including the replacement of desktops as leases terminate. Continue phone support for statewide and AOC applications. Facilitate the rollout for new releases of core application software. Add and train resources to support new APETS users statewide. Develop an automation-training curriculum. Develop computer-based training and online interactive training programs for case management systems and other core application software. Develop training programs for automation field trainers. PROJECT GOALS ACCOMPLISHED IN FISCAL YEAR 2012 TRAINING PROVIDED: AZTEC and AJACS training was provided in a classroom or online setting on various topics, including Financial Processing, Protective Order Processing, MVD/DDP/DPS interfaces, Legislative Updates, Statistical Reports, and AZTEC versions 1.55 and 1.551 70 classes with 633 attendees. Additionally, one-on-one phone training was provided to 1753 users as a result of questions/problems submitted through Remedy. ARIZONA JUDICIAL BRANCH | INFORMATION TECHNOLOGY STRATEGIC PLAN: 2013-2015 110
SUPPORT SERVICES PROVIDED: An average of 480 support calls for AZTEC/AJACS courts received each month. An average of 71 support calls for APETS received each month. An average of 218 support calls for JOLTS on a monthly basis. An average of 1358 support calls for AOC/Supreme Court on a monthly basis. An average of 881 information calls handled for Public Access and/or FARE on a monthly basis. An average of 988 support calls for AZTurboCourt on a monthly basis. New software releases/updates of AZTEC, DCATS, TIP, AJACS, and other AOC-sponsored applications continued to be deployed through automatic update server (Altiris). SNAPSHOT CLASS STATUS RISK Utility New High Enhancement On-going Medium Frontier Replace/Upgrade Low PROJECT DESCRIPTION This strategic project provides support statewide for automation. It includes: a help desk function, statewide technical support, and automation training. The requirements for effective application and field support and training have increased with number of statewide applications deployed. PHONE AND TECHNICAL SUPPORT User phone support and field support functions are consolidated into a single Support Services group. The goals established for Support Services reflect the desire to provide centrally located as well as remotely stationed field support function. AOC Support Services (Customer Support Center and Technical Support) currently supports a total of: 2,863 PCs for state-wide ACAP, JOLTS and APETS users 766 PCs for AOC/Supreme Court users ARIZONA JUDICIAL BRANCH | INFORMATION TECHNOLOGY STRATEGIC PLAN: 2013-2015 111
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FISCAL YEARS 2013—2015 ARIZONA JU
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ARIZONA JUDICIAL BRANCH INFORMATION
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are now focusing, in cooperation wi
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Creation of standardized processing
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information requires coordination o
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I. INTRODUCTION BACKGROUND The Ariz
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justice history files. Being centra
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CHAIR HON. ANDREW HURWITZ Vice Chie
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COURT AUTOMATION COORDINATING COMMI
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CHAIR ANDREW HURWITZ Vice Chief Jus
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Justice 20/20: A Vision of the Futu
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III. JUDICIAL BRANCH VISION We must
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objective data with the risk level
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1-B SIMPLIFYING AND ENHANCING SYSTE
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GOAL 2 MAINTAINING A PROFESSIONAL W
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GOAL 3 IMPROVING COMMUNICATIONS Pub
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Review the current processing of do
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5-B MODERNIZING THE ATTORNEY ADMISS
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Determine the allocation of availab
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Improved effectiveness in jury mana
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STRATEGIC TECHNOLOGY PROJECT ALIGNM
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VI. FISCAL YEAR 2012 ACCOMPLISHMENT
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PROGRAM DESCRIPTION FY 2012 AJIN EN
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PROGRAM DESCRIPTION FY 2012 ARIZONA
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PROGRAM DESCRIPTION FY 2012 ENTERPR
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PROGRAM DESCRIPTION FY 2012 STATEWI
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PROGRAM DESCRIPTION FY 2012 ACCOMPL
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PROGRAM DESCRIPTION FY 2012 EDMS El
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PROGRAM DESCRIPTION FY 2012 automat
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Pima Courts Pinal Courts Clerk’s
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VII. CURRENT ENVIRONMENT ANALYSIS H
Page 63 and 64: ARIZONA JUDICIAL BRANCH INFORMATION
Page 65 and 66: need to balance the immediate need
Page 67 and 68: BACKGROUND The Judicial Branch is d
Page 69 and 70: IMPACTS The impact is widespread. E
Page 71 and 72: First-level support assists court p
Page 73 and 74: CENTRALIZED HELP DESK Improved ove
Page 75 and 76: BACKGROUND The digital world is bec
Page 77 and 78: STRATEGIC ALIGNMENT BUSINESS VALUE
Page 79 and 80: BACKGROUND As courts enter the real
Page 81 and 82: STRATEGIC ALIGNMENT BUSINESS VALUE
Page 83 and 84: BACKGROUND The courts embarked on t
Page 85 and 86: to proceed with development using t
Page 87 and 88: DEPENDENCIES The maintenance and c
Page 89 and 90: een expanded to accept an XML data
Page 91 and 92: Improved quality of service to the
Page 93 and 94: BACKGROUND Courts are following ind
Page 95 and 96: output a stream of digital data. An
Page 97 and 98: ELECTRONIC CASE FILING Extend fili
Page 99 and 100: Background In addition to supportin
Page 101 and 102: Provided project milestone reports,
Page 103 and 104: IX. INFORMATION TECHNOLOGY STRATEGI
Page 105 and 106: STRATEGIC PROJECTS BY OBJECTIVE Tra
Page 107 and 108: A Description section describes the
Page 109 and 110: TECHNOLOGY STRATEGIC PROJECTS Elect
Page 111 and 112: created basic infrastructure and bu
Page 113: STRATEGIC PROJECTS UTILITY ENHANCEM
Page 117 and 118: design sessions. Training staff spe
Page 119 and 120: PROJECT GOALS Provide specific tra
Page 121 and 122: impact. TAC created a survey tool t
Page 123 and 124: PROJECT GOALS COMPUTER/TABLET REFRE
Page 125 and 126: PROJECT GOALS CORE SOFTWARE & SUPPO
Page 127 and 128: 1. Automated validation tables (AVT
Page 129 and 130: o Migrated current APETS software t
Page 139 and 140: The data collection mechanism for t
Page 141 and 142: PROJECT DESCRIPTION This project re
Page 143 and 144: SNAPSHOT CLASS STATUS RISK Utility
Page 145 and 146: PROJECT GOALS ELECTRONIC DOCUMENT M
Page 147 and 148: Enhancement On-going Medium Frontie
Page 149 and 150: during the workday by storing image
Page 151 and 152: Review functions (and their corresp
Page 153 and 154: Enable court users and/or the CMS i
Page 155 and 156: CENTRAL CASE INDEX (CCI) Began uti
Page 157 and 158: electronic filing submissions. The
Page 159 and 160: filing “front door,” a single e
Page 161 and 162: solution. Discussions were held abo
Page 163 and 164: Inside the court system, the issue
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SNAPSHOT CLASS STATUS RISK Utility
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PROJECT GOALS INFRASTRUCTURE MAINTE
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Continued to expand hardware and ap
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Firewalls and security monitoring e
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Create a single governance structur
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then printed and delivered, or soon
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PROJECT GOALS JOLTSAZ NEXT GENERATI
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PROJECT GOALS JUDGE’S AUTOMATION
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ARIZONA JUDICIAL BRANCH | INFORMATI
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Produced a couple of ADRS training
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PROJECT GOALS JUSTICE WEB INTERFACE
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PROJECT GOALS LIMITED JURISDICTION
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The existing case management system
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Increase backlog collections by re-
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Courtesy notices Delinquency notic
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The Limited Jurisdiction Standardiz
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These projects are planned to dovet
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Began work on the core architectura
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PROJECT GOALS STATEWIDE E-WARRANT S
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PROJECT GOALS TECHNICAL TRAINING PR
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Various other products that are use
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APPENDIX - A. HARDWARE ENVIRONMENT
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APPENDIX - B. SOFTWARE ENVIRONMENT
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SOFTWARE APPLICATION Child Support
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Software Application Vendor/Interna
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APPENDIX - C
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ARS Arizona Revised Statutes AS/400
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E-COURT An ad hoc subcommittee of t
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JPIJ Judicial Project Investment Ju
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SSIA SQL Server Integration Service
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