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PROJECT GOALS<br />

CORE SOFTWARE & SUPPORT<br />

~JOLTS~<br />

PROJECT GOALS AND ACCOMPLISHMENTS<br />

Resolve problems and respond to customer questions and inquiries via Remedy<br />

tickets.<br />

Complete system enhancements when required by court rule or legislation.<br />

Create new, and modify existing, Crystal reports as requested by counties.<br />

Provide data for annual reporting requirements, including AOC Annual Report,<br />

<strong>Arizona</strong> Courts Data Book, Juvenile Performance Measures, and Juveniles<br />

Processed in the <strong>Arizona</strong> Court System, ad hoc reporting, and research.<br />

Continue to increase the automated sharing of juvenile justice information with<br />

other state and county agencies through the use of the data warehouse and<br />

other means.<br />

PROJECT GOALS ACCOMPLISHED IN FISCAL YEAR 2012<br />

Provided continued support for the JOLTS system in the 13 rural counties,<br />

including facilitation of statewide user’s groups/workgroups, training, and<br />

completion of urgent system fixes as well as producing new, or modifying<br />

existing, Crystal reports.<br />

SNAPSHOT<br />

ARIZONA JUDICIAL BRANCH | INFORMATION TECHNOLOGY STRATEGIC PLAN: 2013-2015 131

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