Print Version - Arizona Judicial Department

SUPPORT SERVICES PROVIDED:
An average of 480 support calls for AZTEC/AJACS courts received each month.
An average of 71 support calls for APETS received each month.
An average of 218 support calls for JOLTS on a monthly basis.
An average of 1358 support calls for AOC/Supreme Court on a monthly basis.
An average of 881 information calls handled for Public Access and/or FARE on a
monthly basis.
An average of 988 support calls for AZTurboCourt on a monthly basis.
New software releases/updates of AZTEC, DCATS, TIP, AJACS, and other
AOC-sponsored applications continued to be deployed through automatic update
server (Altiris).
SNAPSHOT
CLASS STATUS RISK
Utility New High
Enhancement On-going Medium
Frontier Replace/Upgrade Low
PROJECT DESCRIPTION
This strategic project provides support statewide for automation. It includes:
a help desk function,
statewide technical support, and
automation training.
The requirements for effective application and field support and training have increased
with number of statewide applications deployed.
PHONE AND TECHNICAL SUPPORT
User phone support and field support functions are consolidated into a single Support
Services group. The goals established for Support Services reflect the desire to provide
centrally located as well as remotely stationed field support function.
AOC Support Services (Customer Support Center and Technical Support) currently
supports a total of:
2,863 PCs for state-wide ACAP, JOLTS and APETS users
766 PCs for AOC/Supreme Court users
ARIZONA JUDICIAL BRANCH | INFORMATION TECHNOLOGY STRATEGIC PLAN: 2013-2015 111