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CUSTOMER | CARE<br />
As the winter sports season is now upon us,<br />
Aurora Debattisti from our Customer Experience<br />
Team answers some of your questions<br />
How do I book my winter<br />
sports equipment?<br />
You are able to add winter<br />
sports equipment at the time of<br />
booking your fl ight; you can do<br />
There are so many good reasons to fly with easyJet<br />
and we’re not just talking about the price tag here!<br />
180 | TRAVELLER | DECEMBER 09<br />
this by clicking on the Sports<br />
Equipment option during the<br />
booking process.<br />
Can I add winter sports<br />
equipment after I have<br />
made my booking?<br />
Yes, you can add this online<br />
by going to easyJet.com and<br />
clicking on ‘My easyJet.com’ at<br />
the top right of our homepage.<br />
Can I add other items to<br />
my sports equipment?<br />
No, you can only carry either<br />
How to Contact Us<br />
Our customer<br />
experience team is<br />
available to help you,<br />
they are open 8am<br />
– 8pm Monday to<br />
Friday and 9am<br />
– 5pm Saturday<br />
Fly through the airport<br />
★ Check in online up to 60 days<br />
before you fl y.<br />
★ By-pass check-in and go<br />
straight to boarding group A.<br />
★ Print your own boarding<br />
card. For customers travelling<br />
with one piece of hand<br />
baggage only.<br />
No weight limit<br />
on hand baggage<br />
★ Assuming you can fi t it into<br />
the overhead bins without<br />
assistance, your hand baggage<br />
can weigh as much as you like.<br />
★The dimensions of your<br />
hand baggage must not exceed<br />
a signifi cant 56cm x 45cm<br />
and Sunday<br />
(local times)*<br />
0871 244 2366<br />
0826 103 320<br />
899 234 589<br />
807 070070<br />
01805 029 292<br />
0900 000 258<br />
0900 265 8020<br />
0703 203 025<br />
0900 000206<br />
Rest of the world<br />
+44 870 6 000 000<br />
x 25cm (including wheels,<br />
handles and pockets) and you<br />
can carry one piece only.<br />
Hop on an earlier fl ight for<br />
free if we’ve got a seat<br />
★ If you turn up early at the<br />
airport for your fl ight home,<br />
then you can transfer onto<br />
an earlier fl ight on the same<br />
day for free!<br />
★ Also, if you’re fl ying back<br />
to London then you can<br />
transfer to any London<br />
airport be it Gatwick,<br />
Stansted or Luton.<br />
★ Just make your way to<br />
the easyJet sales desk to fi nd<br />
out more.<br />
skis or a snowboard<br />
Can I take my boots<br />
onboard with me?<br />
You can take your boots<br />
onboard with you but this<br />
constitutes your one piece<br />
of hand baggage. Your hand<br />
baggage dimensions must not<br />
exceed 56cm x 25cm x 45cm<br />
and may be checked at the gate<br />
to ensure they comply.<br />
What happens if I have an<br />
accident during my trip?<br />
* Please refer to<br />
easyJet.com for call<br />
charges. Calls may be<br />
recorded to improve<br />
your experience when<br />
travelling with or<br />
contacting us.<br />
Catch the next<br />
available fl ight for just<br />
£38 if you miss yours<br />
★ Don’t worry! If you have<br />
booked a return fl ight with<br />
us and arrive late at the<br />
airport for your fl ight<br />
home, then you may be able<br />
to transfer onto the<br />
next available fl ight for<br />
just £38.<br />
★ To be eligible, both the<br />
outbound and inbound<br />
fl ights must be under the<br />
same booking reference.<br />
Just make your way to the<br />
easyJet sales desk to fi nd<br />
out if this is available.<br />
We hope this may never happen<br />
to you but it can happen from<br />
time to time. If you do have<br />
an accident, you’re able to fl y<br />
with us if you have a fi t-to-fl y<br />
certifi cate from your doctor.<br />
Your letter or certifi cate from<br />
your doctor must state you are<br />
fi t to fl y; you will not be able to<br />
fl y if it doesn’t state this.<br />
From all of us at easyJet<br />
we hope you have a great time<br />
on and off piste this winter!<br />
Follow us on Twitter<br />
@easyJetCare<br />
We’re on twitter – follow<br />
us to receive information<br />
on how to make your travel<br />
experience better.<br />
Change your fl ight<br />
itinerary online<br />
★ Changing your easyJet<br />
fl ight itinerary online is simple<br />
★ Just go to My easyJet.com<br />
Speedy Boarding/<br />
Speedy Boarding Plus!<br />
★ First through the gate<br />
and dedicated check-in (where<br />
available) for a small fee.<br />
★ Just book Speedy Boarding/<br />
Speedy Boarding Plus! with<br />
your next easyJet fl ight/s.<br />
One of the world’s<br />
youngest fl eet<br />
★ With an average age of 3.4<br />
years our aircraft are amongst the<br />
quietest and cleanest in the world.
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