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Securitas AB Annual Report 2005

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From multi-service providers to security specialists<br />

Multi-service Focus on Security Consolidation Specialization Differentiation<br />

Security<br />

Staffi ng<br />

Corrections<br />

Rescue<br />

Care<br />

Locks<br />

Cleaning<br />

Maintenance<br />

Health<br />

Catering<br />

Parceel<br />

Guards<br />

Alarms<br />

Cash handling<br />

Corrections<br />

Rescue<br />

Care<br />

Staffi ng<br />

Locks<br />

Size<br />

Guards<br />

Alarm<br />

Cash handling<br />

Corrections<br />

Rescue<br />

Decades ago, security was often just one part of a multi-service company or conglomerate. Priorities were based on the overall<br />

requirements of these groups, and security was of secondary importance. Since then, an independent security industry has been<br />

created in which most of the main players are solely focused on security. Guarding and cash handling services have since become<br />

independent businesses, while both alarm companies and conglomerates are driving the alarm business.<br />

From multi-service<br />

providers to security specialists<br />

The industry previously had a highly fragmented<br />

structure dominated by multi-service providers and<br />

conglomerates and a large number of small local players.<br />

Since the mid-1980s <strong>Securitas</strong> has been a pioneer<br />

by focusing strictly on security. Management and the<br />

Board of Directors decided at the time that developing<br />

a skilled workforce and specialization was the way to<br />

generate profi table, income- and quality-driven growth.<br />

Four streamlined security players have gained a growing<br />

share of the market in the last 15 years, in the USA from<br />

approximately 30 percent to 45 percent and in Europe<br />

from 15 percent till 35 percent.<br />

Professional services<br />

Professional services require professional people. The<br />

industry’s development is therefore dependent upon its<br />

ability to develop employees into professional security<br />

specialists. The key factors are recruitment of the right<br />

people, better training and the right wages. Today the<br />

security profession can no longer be viewed as a fi eld<br />

dominated by temporary staff, high turnover and low<br />

wages. The greater competence exhibited by employees<br />

goes hand-in-hand with the increasing confi dence customers<br />

have shown in the industry and what it can accomplish,<br />

which is expanding the market’s potential.<br />

Higher demand for quality and more specifi c security<br />

services is also driving the development of standards,<br />

laws, rules and norms. Though sometimes signifi cantly<br />

different between countries, they essentially determine<br />

the qualifi cations for security companies, how to verify<br />

the background of employees and training requirements.<br />

Guards<br />

Cash handling<br />

Alarm<br />

Knowledge<br />

Security solutions<br />

– Large specialized<br />

– Small specialized<br />

Large systems<br />

– Banks<br />

– Retailers<br />

– Integration<br />

Direct<br />

– Consumer alarms<br />

– Local business alarms<br />

Cash handling<br />

– Transport<br />

– Processing<br />

– Management<br />

These standards are continuously being developed, which<br />

is further raising the level of quality and professionalism<br />

in the industry.<br />

<strong>Securitas</strong> has continued to drive the industry towards<br />

greater specialization and segmentation. This is why<br />

the Group has been organized in fi ve divisions, each<br />

of which develops independently with differentiated<br />

customer needs and markets. Guarding services are<br />

combined with technological security systems and<br />

consulting, and needs are developing differently for<br />

small and large customers. In alarm systems, customer<br />

needs are being segmented by industry. The market for<br />

home security is growing rapidly with increasingly<br />

sophisticated technology. In the area of cash handling,<br />

there are two completely different markets in banking<br />

and retail, each requiring specifi c cash management<br />

solutions.<br />

From size to knowledge<br />

The future development of the security industry today<br />

seems fairly clear. The industry is dominated by a few,<br />

large internationally active security specialists that in<br />

certain segments face local and regional competition<br />

from niche players. Size is no longer the biggest competitive<br />

advantage. The decisive factor will be a critical<br />

mass of knowledge and the ability to create innovative<br />

solutions that provide greater benefi ts for customers in<br />

increasingly specialized segments.<br />

Market<br />

SECURITAS <strong>2005</strong> 17

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