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Securitas AB Annual Report 2005

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Security Services Europe<br />

In order to understand and be able to meet customer needs,<br />

all <strong>Securitas</strong> branch managers work closely with both<br />

customers and colleagues. Here, <strong>Securitas</strong>’ Site Coordinator<br />

Mohammed Kerouane is helping out a customer at IKEA in<br />

Plaisir, France.<br />

Operations<br />

The core business of Security Services Europe is guarding<br />

services. As society evolves, the requirements placed<br />

on security services become more complex and specialized<br />

and this is reflected in our range of services and<br />

organization.<br />

The division is organized into four vertical, specialized<br />

units: Permanent guarding and Transport aviation<br />

security for large customers, and Mobile and Alarm<br />

monitoring for small customers. Large customers<br />

accounts for 83 percent of total sales coming from<br />

mainly medium-sized and large companies that require<br />

specialized and tailor-made solutions. The trend is clear;<br />

customers expect their security provider to understand<br />

their particular field and tailor services to suit their<br />

needs. For this segment, services range from permanent<br />

guarding for large industrial customers, including<br />

manned gates, receptionists and trained fire guards, to<br />

combined solutions comprising technical solutions,<br />

alarm monitoring services, beat patrol and call-out<br />

services.<br />

Organization<br />

Besides beat patrol, receptionist and operator<br />

services, <strong>Securitas</strong> is also responsible for ensuring<br />

fire safety for certain customers, as is the case here<br />

for IKEA. Fire guard Jorge De Castro is specially<br />

trained in fire safety, as are all employees entrusted<br />

with this responsibility.<br />

Security Services Europe<br />

IKEA is an example of a <strong>Securitas</strong> customer in the segment<br />

Large Customers. At the customer’s request, branch managers<br />

such as Mohammed Kerouane are increasingly customizing<br />

the service offering at the request of the customer – requests<br />

that demand more specialized solutions.<br />

The unit for Transport aviation security specializes in<br />

high-risk areas such as airports, seaports and railroad-<br />

related businesses, helping to protect cargo and passengers.<br />

It provides specially trained screening personnel, dog<br />

patrols and guards with extended authority. Guards are<br />

thoroughly screened and trained according to industry<br />

regulations.<br />

The Mobile services and Alarm monitoring units<br />

cover 17 percent of sales to small customers with lesssophisticated<br />

security demands who are served with<br />

standardized solutions. Typical services provided by the<br />

Mobile services unit are beat patrol, opening and closing<br />

of premises, alarm monitoring, city patrol and call-outs.<br />

The Alarm monitoring unit specializes in monitoring<br />

services for alarms installed by independent installers.<br />

The services include alarm monitoring, GPS tracking<br />

and as call-outs.<br />

The vertical units in turn are divided geographically<br />

into 19 countries, 145 areas and 895 branches, together<br />

comprising 86,000 employees, see organization table below.<br />

Large customers Small customers<br />

Permanent guarding Transport aviation security Mobile services Alarm monitoring<br />

Sweden Austria France Poland<br />

Norway Switzerland Spain Tjeckien<br />

Denmark Germany Portugal Hungary<br />

Finland The Netherlands Argentina<br />

Estonia Belgium<br />

UK & Ireland<br />

Sweden France<br />

Norway Spain<br />

Finland Portugal<br />

Germany<br />

The Netherlands<br />

Belgium<br />

Sweden France<br />

Norway Belgium<br />

Denmark UK & Irland<br />

Finland Spain<br />

Germany Portugal<br />

The Netherlands<br />

Sweden<br />

Finland<br />

Germany<br />

The Netherlands<br />

Belgium<br />

France<br />

50 SEcurITAS <strong>2005</strong>

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