Securitas AB Annual Report 2005

Introduction – Our values and our history
Our values are the foundation of our operations
Securitas is its people – 217,000 employees, men and women, in more than 20 countries.
Our job is to protect homes, workplaces and society with the same integrity, vigilance and
helpfulness no matter where in the world we operate. Securitas’ values serve as our shared
foundation, uniting us in professionalism and building trust with customers.
Securitas’ transformation from a Swedish guarding
company to a world leader in security has entailed the
creation of a global corporate culture for a business
focused on security. The main purpose of this culture is
to develop competent, specialized employees and qualifi
ed professionals whose role is to make society safer
for everyone. Our success is ultimately measured by
the trust we earn in our communities.
Our corporate culture is built on values that help to
shape a long-term fi nancially successful enterprise by
creating value for customers, employees and shareholders.
They are summarized in three words: Integrity,
Vigilance and Helpfulness.
■ Integrity. A Securitas employee is honest and therefore
trusted to work unsupervised on the customer’s
premises and with valuables. Securitas never compromises
in its demand for integrity. Integrity also
includes openly expressing one’s opinion, reporting
improprieties and not withholding information.
■ Vigilance. Professionalism entails seeing, hearing and
evaluating, and a Securitas employee is always attentive.
Professionals develop an intuition that helps us to
notice things that others don’t. Their vigilance is needed
in order to stay aware of potential risks or incidents
that are taking place on our customers’ premises.
■ Helpfulness. When needed, a Securitas employee will
lend assistance, even if it isn’t directly related to his or
her job. A Securitas employee will always help if an
incident occurs that requires intervention, as part of an
ongoing effort to make life safer.
Professionalism builds trust
Taking responsibility for other people’s property and
handling large sums of money every day requires that
employees respect and support our ethical philosophy.
The overriding concern at Securitas has been and is to
continuously raise service quality by developing the
competence of employees through a level of professionalism
unmatched in the industry. This builds trust,
which gives our customers confi dence and leads to more
assignments and better profi tability.
Back in 1958, Securitas, in a fi rst for the industry,
published the document “Basic Values for Guards,”
which explains the demands we as employees place on
ourselves in performing our duties. Building on these
norms, we have developed a platform of values and an
extensive program of education and training in every
aspect of the profession. Another key document is
“Basic Values for Employees of Securitas,” which is
an important element in the company’s code of ethics.
The primary focus of all our work is the customer.
We must respect the individual wishes of the customer
while taking into consideration various situations and
the individual’s roots in various economic, social and religious
cultures. Secondly, we have to provide customers
with value. Our professionalism makes us effi cient, so
we can give the customer competitive added value while
also ensuring good profi tability for ourselves. Thirdly,
we take responsibility. Our employees are responsible
for their jobs and performance and for Securitas’ results.
Fourthly, we follow up. We evaluate, correct and move
on, better than we were before.
A trademark for our values
Securitas’ trademark unites employees in a collaborative
effort to do a good job, whereby we develop personally
and as a company. In our daily work, the three red dots
in the trademark remind us of our core values – Integrity,
Vigilance and Helpfulness – which are, and will remain,
the foundation of Securitas’ operations.
6 SECURITAS 2005