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Using ChemFinder - CambridgeSoft

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Appendix E: Technical Support<br />

Overview<br />

<strong>CambridgeSoft</strong> Corporation (CS) provides technical<br />

support to all registered users of this software<br />

through the World Wide Web (WWW), and through<br />

our Technical Support department.<br />

Our Technical Support pages on the WWW contain<br />

answers to frequently asked questions (FAQs), in<br />

addition to some general information about our<br />

software. You can access our Technical Support<br />

page using the following address:<br />

http://www.cambridgesoft.com/support<br />

If you don’t find the answers you need on the<br />

WWW, please complete the following tasks before<br />

contacting the Technical Support Department.<br />

1. Check the ReadMe file for known limitations or<br />

conflicts.<br />

2. Check the system requirements for the software<br />

at the beginning of this User’s Guide.<br />

3. Read the Troubleshooting section of this<br />

appendix and follow the possible resolution<br />

tactics outlined there.<br />

4. If all your attempts to resolve a problem fail, fill<br />

out a CS Software Problem Report Form at:<br />

www.cambridgesoft.com/support/mail<br />

• Try to reproduce the problem before contacting<br />

us. If you can reproduce the problem, please<br />

record the exact steps that you took to do so.<br />

• Record the exact wording of any error messages<br />

that appear.<br />

• Please record anything that you have tried to<br />

correct the problem.<br />

You can deliver your CS Software Problem Report<br />

Form to Technical Support by the following<br />

methods:<br />

E-mail:<br />

http://www.cambridgesoft.com/support/mail<br />

or support@cambridgesoft.com<br />

Fax: 617 588-9390<br />

Mail:<br />

<strong>CambridgeSoft</strong> Corporation<br />

ATTN: Technical Support<br />

100 CambridgePark Drive<br />

Cambridge, MA 02140 USA<br />

Serial Numbers<br />

When contacting Technical Support, you must<br />

always provide your serial number. This serial<br />

number was on the outside of the original product<br />

box and is the number that you entered when you<br />

installed <strong>ChemFinder</strong> ChemOffice for the first time.<br />

If you have thrown away your box and lost your<br />

installation instructions, you can find the serial<br />

number as follows:<br />

• With <strong>ChemFinder</strong> launched, choose About CS<br />

<strong>ChemFinder</strong> from the Help menu. The serial<br />

number will appear at the middle left of the<br />

About box.<br />

Troubleshooting<br />

This section describes steps you can take that affect<br />

the overall performance of <strong>ChemFinder</strong> , as well as<br />

steps to follow if your computer crashes when using<br />

a CS software product.<br />

ChemOffice 8 • A-23<br />

Serial Numbers

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